We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Staff in need of customer service training...” 1 of 5 stars
Review of Saltgrass Steakhouse

Saltgrass Steakhouse
19533 Interstate 45 N., Between Lake Woodlands & Tamina, The Woodlands, TX
281/298-7527
Website
Menu
Improve this listing
Ranked #37 of 169 Restaurants in The Woodlands
Cuisines: Steakhouse
More restaurant details
Restaurant details
Dining options: Late Night
Description: The speciality of this restaurant chain is steak and they have quite a variety: sirloin, ribeye, porterhouse, filet mignon, etc. They also have chicken and pork dishes.
Senior Contributor
25 reviews 25 reviews
7 restaurant reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
“Staff in need of customer service training...”
1 of 5 stars Reviewed June 27, 2013

Group of us (13) went to have dinner at the Saltgrass steakhouse on Wednesday evening. We all arrived at about 6:10 pm. We were asked to wait to be seated. Restaurant wasn't busy. While we were waiting, the hostess kept seating other groups that arrived after us. We went and checked after waiting for about 20 minutes and we were told that they were waiting for one party so we could sit at a table together. They kept seating other guests while we were still waiting. We finally got to our table at about 6:45 pm.

Manager came over and told us she would bring some appetizer for the inconvenience. It took our server (JOSH) 25 minutes to take our food order. Meal took another probably 30 minutes to get to the table. One guest ordered two side dishes as a main course but they came on two small plates instead of an entree plate. All food was prepared well and was good. During the entire time we were seated, our service was mediocre to say the best because our server knew he would automatically add the 18% group gratuity to each check. He sure did and it took him another 10 minutes or so to process our cards.

One guest paid with cash and was supposed to get some change back but Josh automatically assumed it was a tip and never brought the change back. We complained to the manager once again and she said she would adjust the gratuity portion of it. Josh was annoyed and all restaurant guests could see that. He was rude to another one of our guests. Our group was a part of almost 700 conference group that spent a week in the area. Everyone who attended the dinner at Saltgrass is either association staff or on the Executive Board of our association and travels quite often. It wasn't our first time in a Steakhouse. If our association would provide the same level of customer service as Saltgrass staff, we wouldn't have 22,000 members in the state of Texas. Next time your staff tries to be smart with your guests you better think twice about the consequences. All we wanted was just a quick service and good dinner. It took us over 3 hours. We will not be back.

  • Visited June 2013
    • 2 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

33 reviews from our community

Visitor rating
    18
    9
    3
    0
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Clermont, Florida
Senior Contributor
32 reviews 32 reviews
12 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
“we ate at saltgrass in conroe, texas,,,,it was the best steakhouse i have ever eaten at.”
5 of 5 stars Reviewed June 13, 2013

fantastic menu, onion straws outstanding, generous proportions and wonderful flavored steak.
fantastic sawgrass steak sandwich, absolutely everything was fantastic. can't wait to eat there again. wish they were in florida. Best steakhouse ever

  • Visited June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, Virginia
Reviewer
5 reviews 5 reviews
3 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
“awesome!”
5 of 5 stars Reviewed April 3, 2013

Best steakhouse in TX! Love the food, portions were great, prices good! Service was great!
My steak was cooked to prefection! Will definatly visit again when I am in the area!!

  • Visited February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food

Review collected in partnership with La Quinta

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindale, Texas
1 review
“Best restaurant in Texas!”
5 of 5 stars Reviewed February 6, 2013

This place is amazing! Great food! The wait's a little long though. I love the stake they cook it just right! great flavors and great people!

Visited February 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Top Contributor
958 reviews 958 reviews
479 restaurant reviews
Reviews in 198 cities Reviews in 198 cities
362 helpful votes 362 helpful votes
“Typical Chain Steakhouse”
3 of 5 stars Reviewed September 27, 2012

The Saltgrass Steakhouse is part of the Landry's Chain which provides a fair steak at reasonable prices. When busy it is very noisy. The staff was very friendly and provided us with good service.

  • Visited September 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Saltgrass Steakhouse also viewed

 

Been to Saltgrass Steakhouse? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Saltgrass Steakhouse, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.