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“Great Location but Will NOT stay again- Not Accommodating at ALL” 2 of 5 stars
Review of Courtyard Houston The Woodlands

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Courtyard Houston The Woodlands
3.0 of 5 Hotel   |   1020 Lake Front Circle, The Woodlands, TX 77380   |  
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Ranked #12 of 17 Hotels in The Woodlands
Lake Charles, LA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great Location but Will NOT stay again- Not Accommodating at ALL”
2 of 5 stars Reviewed February 25, 2009

This hotel has a great location and the beds are very nice. But they are NOT about customer service..... I will NOT stay at this location again !!!!! The staff are not very welcoming or about friendly customer service..... The problem that I had was a small problem with my reservation that was made online thru Expedia but I was like "OK, thats Ok" . But when I was told that for the price you paid for this room, we cant even offer you a free breakfast. I guess a $116.65 for the nite isnt enough $$ to be treated with any type of respect. And I even called their customer care line to let them know how very rude and i was not happy with this location, I received the same poor attitude from them. I would expected more from this hotel than I received. Customer service is NOT a priority for them at all.

  • Stayed February 2009, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TharaldsonCorporate, Hotel Management Company at Courtyard Houston The Woodlands, responded to this review, September 15, 2009
I would like to thank you for the feedback on our hotel and apologize for any inconvenience you have experienced. We value all feedback from our guests and utilize it to evaluate what we are doing right and what can be done to improve each stay for all our guests. We are always open to suggestions as we continuously look for ways to improve our guests’ experiences at our hotel. We desire to address any situation immediately in hopes that you will look to us again in the future when booking a room in The Woodlands area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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64 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
New York, NY
Top Contributor
63 reviews 63 reviews
34 hotel reviews
Reviews in 42 cities Reviews in 42 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 24, 2008

This hotel had a nice lobby/sitting area, friendly staff, and a great pool. It was very conveniently located near The Woodlands Mall and within easy walking distance of Luby's and Target, yet in a very quiet, tree-lined setting. The internet service was reliable wi-fi. The staff was very gracious. Breakfast buffet was excellent; very well-maintained and clean, pleasant breakfast area.

Two examples of how hotel staff took extra steps to make sure we were happy despite problems: (1) both times in-room movies were ordered, the picture went grainy a little ways into the film. The staff was courteous but did not have the ability to address the problem, so they provided free breakfast coupons. (2) the last day at the hotel our room was not cleaned. The hotel provided another room as the cleaning staff had left.

A good hotel for business trips to The Woodlands, or for proximity to the beautiful mall and downtown outdoor areas.

  • Liked — Excellent staff; convenience; pleasant atmosphere
  • Disliked — In-room movies; price
  • Stayed September 2008, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Top Contributor
51 reviews 51 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed June 24, 2008

I have come to expect more from Courtyards by Marriott. This property however does not seem to keep up with the newer ones. The bathroom fixture was missing, just bare bulbs for the 3 nights I stayed. Things are looking a little frayed. My room had a nice balcony but cigarette butts lying about. Room smelled faintly of smoke. Only decaf coffee no real stuff 2 of 3 days, though h I did ask. The property is OK and I would stay again if I needed to be in the area. Would have liked an outdoor pool in Texas but not a big deal.

  • Liked — In the midst of many shops and restaurants, be a good place for a shopping getaway if you’re into that sort of thing tons of shops…
  • Disliked — A bit drab, no out door pool
  • Stayed June 2008, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reno, Nv.
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 23, 2008

I have stayed here a number of times The staff is top notch.
Great location. Rooms are clean. Nice lobby. I think you will be happy.
If you want the very best in the area try the Marriot nearby, but it will cost much more.

  • Liked — staff/location
  • Disliked — NA
  • Stayed February 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
230 reviews 230 reviews
145 hotel reviews
Reviews in 112 cities Reviews in 112 cities
150 helpful votes 150 helpful votes
4 of 5 stars Reviewed December 26, 2007

Stayed here one night and used my Marriott points. Although the room was small, the bed was comfortable. It is very convenient to the Woodlands Mall. The front desk clerk recommended an excellent Italian restaurant.
I would stay here again.

  • Liked — location
  • Disliked — size of room
  • Stayed December 2007
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reston, VA
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
143 helpful votes 143 helpful votes
2 of 5 stars Reviewed November 7, 2004

In general Courtyards are reliable places to stay and while nothing bad to report here, this property is beginning to show some wear and tear. Property is located just far enough off the highway to not have significant noise and is next door to a Residence Inn. Walking distance to a Luby's restaurant and the Woodlands Mall is 1 street away. Personnel were friendly. While the issues were not enough to warrant NOT staying here, it's simply not as well maintained as some Courtyards.

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Houston The Woodlands

Address: 1020 Lake Front Circle, The Woodlands, TX 77380
Location: United States > Texas > The Woodlands
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 17 Hotels in The Woodlands
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Houston The Woodlands 3*
Number of rooms: 87
Official Description (provided by the hotel):
Located just minutes north of Houston, our Courtyard by Marriott Houston The Woodlands is nestled in the heavily wooded community know as the Woodlands. We are located between Memorial Herman Hospital and the Woodlands Mall, just moments away from four of Texas' top rated golf courses. Start your morning with breakfast from The Bistro restaurant. When you need to unwind at the end of the day, take advantage of our heated indoor pool and spa. ... more   less 
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Also Known As:
Courtyard Houston The Woodlands Hotel The Woodlands
Courtyard The Woodlands
The Woodlands Marriott
The Woodlands Courtyard

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