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“Bring your own pillow!” 3 of 5 stars
Review of Courtyard Houston The Woodlands

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Courtyard Houston The Woodlands
3.0 of 5 Hotel   |   1020 Lake Front Circle, The Woodlands, TX 77380   |  
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Ranked #11 of 19 Hotels in The Woodlands
Houston, Texas, United States
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Bring your own pillow!”
3 of 5 stars Reviewed December 7, 2013

The check in was great! The room was clean...except the big black curly hair in the restroom...gross. The bed was "just ok" nothing to rave about. What really ticked me off was the crappy pillows. For $200 a night ( including tax) the pillows should be not be lumpy! You could see the lumps before you touched them. There are 5 pillow on each bed. All 10 exactly the same. Wouldn't it be smart to have at least 2 firm pillows in the mix, 2 medium and 2 soft, with 4 cheap fillers? That way, every guest could find a pillow they liked? I couldn't get comfy and woke up with a sore neck and upper back. Sorry, Marriot, going cheap on the pillows is no way to earn a loyal guest. Oh, thanks for the exfoliation treatment with your small, rough towels. Good grief! They are too small to wrap around your body, we aren't big people. Breakfast was quick, and had a gluten free option, yeah.

Stayed December 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Courtyard Houston The Woodlands, responded to this review, December 10, 2013
Dear Mary-Ann C,
Thank you for taking the time to leave us your feedback. I'm glad to hear that check in was great and you were able to enjoy our gluten free breakfast options! Please accept my apology that the pillows were not to your liking. We do have extra pillows available at our front desk that we would have been more than happy to bring you. I hope you will keep this in mind and give us another chance on your next visit to The Woodlands.

Sincerely,
Miranda W.
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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84 reviews from our community

Traveler rating
    23
    38
    14
    6
    3
See reviews for
18
13
9
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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  • French first
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English first
Baton Rouge, LA
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed November 25, 2013

My wife and I go to the Renaissance Festival every year. Great rates, just renovated, clean, very nice staff morning and night. Very close to several restaurants and the Woodlands Mall. The only insignificant complaint is that there wasn't microwave in the room. There is a small refrigerator. Rooms are a little on the small side, but well furnished and comfortable bed. My room had a balcony. We will be back again next year for another stay. It was the best price of all that I checked out in the area at the time I booked the reservation. I am sure that varies from season to season and events near by.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
173 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
5 of 5 stars Reviewed October 27, 2013 via mobile

This hotel was clean, quiet and pleasant. I was impressed by the small but extremely efficient and tasty bistro that serves breakfast and dinner and has a nice bar area. Housekeeping was very accommodating as well. Very nice pool and exercise area. I will definitely stay here again!

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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TX
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 15, 2013

We were in town for the Lionel Richie concert! We had a wonderful time despite the rain. Our stay at the Courtyard was the icing on top. Stephanie was cordial upon check-in and even asked were we in town for the concert! Room was very neat and clean. We could not have asked for better for our short stay. I went down the next morning for towels and had no problem! Stephanie and Lisa were very helpful and got me everything that I needed. I am attending a wedding next month in the area and I will be staying at the Courtyard Marriott! Great stay.

Stayed October 2013, traveled with family
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Sewanee, Tennessee
Level Contributor
170 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
2 of 5 stars Reviewed September 22, 2013 via mobile

This hotel was very expensive for a courtyard and for the location so I arrived expecting it to be worth it. It wasn't.

My coworker chose this hotel. So I gave it a shot even though I sensed better values were nearby.

The rooms were spacious, comfortable and clean, which is good.

But that's where the good ends.

We asked for a late checkout. Even though we spent more than $500 for a hotel just off the interstate (for two rooms), nope, no late checkout.

Since we paid full fare I asked for breakfast vouchers. Nope. (Other courtyards do this sometimes).

Rather than take one from my room, I asked if I could have an extra do not disturb sign. While she looked for one, we left without one.

For as much as we paid, I expected more. Oh well. Next time I will stay at another nearby hotel that is just as nice, half the price and includes free breakfast. The courtyard was not bad, but for the price there are better options nearby.

Stayed September 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Courtyard Houston The Woodlands, responded to this review, September 24, 2013
Dear HappyDonor,
Thank you for your feedback on your recent stay. I'm glad that you found your room to be spacious, comfortable and clean. I'm very sorry to read that you had a negative experience at my hotel. I apologize that we were not able to accommodate all of your requests and understand how frustrating that would be. I hope that if you find yourself back in the area you will give us another chance to say "yes".

Sincerely,
Steve T.
General Manager
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Houston, Texas
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed September 6, 2013

There are multiple Marriotts in The Woodlands area. The closer you are to the Mall, the nicer the facility and the higher the price. This Courtyard, and the Residence Inn next door, are located just behind (north) of the Target and just west ofI 45. It is fairly new, very clean and convenient. It is close to the freeway, so room placement can be important to avoid noise. The Residence Inn next door is a bit farther from I 45 and includes breakfast.

There were two down sides to the Courtyard: a super shallow tub, so even when full, you may not have much water coverage; and it took a very long time for the water to get hot. I suggest you turn on the shower, do something else, and then come back to get in! Some of the rooms have balconies, but the parking lot is not particularly picturesque.

Despite those comments, if the price was right, I would certainly stay there again.

Room Tip: Ask for a higher room on the third floor, away from the freeway.
See more room tips
  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tennessee
Level Contributor
83 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed August 26, 2013

Nice rooms, great lobby decor and bar is open late for drinks. Breakfast is made to order and anything you would want. I had the French toast .
Bedding was new and very comfortable . This hotel is close to the mall and great restaurants .

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Houston The Woodlands

Address: 1020 Lake Front Circle, The Woodlands, TX 77380
Location: United States > Texas > The Woodlands
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in The Woodlands
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Houston The Woodlands 3*
Number of rooms: 87
Official Description (provided by the hotel):
Located just minutes north of Houston, our Courtyard by Marriott Houston The Woodlands is nestled in the heavily wooded community know as the Woodlands. We are located between Memorial Herman Hospital and the Woodlands Mall, just moments away from four of Texas' top rated golf courses. Start your morning with breakfast from The Bistro restaurant. When you need to unwind at the end of the day, take advantage of our heated indoor pool and spa. ... more   less 
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Also Known As:
Courtyard Houston The Woodlands Hotel The Woodlands
Courtyard The Woodlands
The Woodlands Courtyard
The Woodlands Marriott

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