Well, she SURE "managed" ME though!
Had the misfortune to have to be in TX for a funeral, so things weren't great to start off with, but the manager, one LISA MANON shouldn't even be allowed CONTACT with customers by running a register at McDonalds!
I arrived later in the eve, just finished a 500 mile straight-thru roadtrip, so I was tired & ready to rest- I THOUGHT because the place was in The Woodlands that it would be a BETTER hotel, but BOY was i wrong!
1st I was informed by the night clerk that I would have to pay with a credit card because they had no money to make change with, so I used the card my boyfriend of 20 years(sorry, I don't HAVE to marry him to make someone else feel better) had GIVEN ME TO USE. Night guy was sweet & helpful; even got me an ashtray to use in my "smoking" room.
Later i discovered how absolutely FILTHY the room was- down to peanut shells ALL over the floor & a completely sticky environment. It looked like they had just barely straightened out the sheets from the last visitor, so I spread some towels on the bed & used my own pillow.
Went down in the morning to request that they clean the room while I was out(having PAID for 2 nights), & the Manon broad asserted her domineerance upon her "customer," to SHOW ME who was boss around there & told me in front of the breakfast crowd that I had no right to use someone else's card and demanded payment in full on the SPOT! Also told me I had been in a non-smoking room & that there would be a "fee" for smoking it it! SPANKED me like a BRAT. I was standing there in my freakin pajamas with my mouth hanging open in SHOCK! How DARE i ask that they clean that room i hadn't even paid for, lol! Told her i couldn't just crap it out on the spot & she was just going to have to WAIT. NEXT thing I know, her crony is standing outside of my door in the walkway, broadcasting loudly to the maid & ALL OF THE GUESTS ON THAT LEVEL how I was a NON-PAYING customer & they were going to call the police if I [sic] didn't pony up REAL fast! So I had to stop what i was doing & went down there & waved a BUNCH of hundreds in her face & said, "So you only want ONE of these, riiight?"
There was absolutely nothing convenient in any way, shape, sort or form to this place. I should've slept in the CAR- I'd have been more comfortable, especially from the berating that this woman felt compelled to bestow upon me, making me an EXAMPLE to the other guests when I had lost one of my best friends & family members.
I spent the next night at the Drury Inn; only a few doors down, few dollars more & possessing all of the characteristics you'd like to see from a PROFESSIONAL chain. I highly recommend it!
I will never EVER stay at ANY La Quinta, nor any of the chains' other hotels. They've lost my business for GOOD, & I hope this review saves you from going thru what that broad put me thru! I DO plan on filing a formal complaint to corporate, but I SURE don't want their worthless vouchers, lol! They HAVE nothing to offer that I want, unless it would be a full REfund.
TERRIBLE place, HORRID woman!
Oh, ps: the pool was filthy, too. I took pictures of the ALL the filth, but was so disgusted when I saw them again I erased them.
Mary Hiner, Tulsa, OK
- Also Known As:
- La Quinta Inn Houston Woodlands Hotel
- La Quinta Inn Houston Woodlands Hotel The Woodlands
- La Quinta The Woodlands
- The Woodlands La Quinta
- La Quinta Houston Woodlands
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