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“Great place to stay” 5 of 5 stars
Review of Fairfield Inn & Suites Dallas Plano / The Colony

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Fairfield Inn & Suites Dallas Plano / The Colony
2.5 of 5 Hotel   |   5909 Stone Creek Drive, The Colony, TX 75056   |  
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Free Parking
Ranked #2 of 4 Hotels in The Colony
The Woodlands, Texas
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
24 helpful votes 24 helpful votes
“Great place to stay”
5 of 5 stars Reviewed September 26, 2012

I had to travel to The Colony for a funeral. I booked a 2-night stay (Thursday-Saturday) online the day before traveling. Check-in was a breeze. I was greeted by a friendly clerk who was adept at handling his job and provided useful info about the area and the hotel. The room was clean and I was immensely pleased with the height of the shower head-no stooping! A quiet room and a comfortable matress made for a great night's rest. Continental breakfast had more than just make-your-own-waffles for hot choices and the fruit was fresh. Outside seating to enjoy the morning was another added plus. Morning staff was also helpful with directions and recommendations. The hotel is very well-run. It is close to Stonebriar Mall which I have heard has excellent shopping. I plan to visit again to check that out. The only drawn-back for me was that this property did not sell Coca Cola products, but the desk clerk gave me directions to the nearest drive-through and convenience store. I would definitely stay here again. Next time, I will just bring my own Diet Coke.

Room Tip: Most of the major roads in the area are toll roads. My toll tag from another area in the state worke...
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  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review, October 2, 2012
Fostertraveler,
Thank you for your review. We're pleased to have had you as our guest. I'm glad you liked our hotel and found a comfortable, quiet room during your stay. It's great to know our staff was friendly and helpful to you, especially with directions and recommendations. We would love for you to come back and visit us again, hoping next time you'll have time to visit the Stonebriar Mall. Pepsi is the vendor of drink selections for Marriott, however, next time you stay, let our staff know your preference and we will make sure you are accomodated.
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50 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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English first
Lago Vista, Texas
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 24, 2012

We arrived around 9:00 PM on a Friday night, were greeted professionally, efficiently and check in was very fast. The room was very clean and we loved the large stall shower. The breakfast was very well done for a continental breakfast and good. The morning staff was very friendly.
We would definitely stay here again if we are in the area.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review, October 2, 2012
jacu23,
Thank you for writing a wonderful review about your experience with us at Fairfield Inn & Suites. We're glad to hear of your pleasant, comfortable stay, as well as your enjoyment of our friendly and helpful staff. It's great to know you liked our complimentary breakfast too. We welcome you back and hope you will come and stay with us again.
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Brampton, Canada
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 3, 2012

we stayed 4 nights here for our friends sons wedding and there were around 30 of us there most from toronto brampton and manitoba ,the staff very friendly and they had barbeque ,for charity for kids of america ,and the food was great and entertainment we enjoyed their pool as the weather was hot ,nice hotel clean and good breakfast that was included in bill

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review, August 10, 2012
andrew p,

Thank you for taking the time to write about your pleasant stay with us on TripAdvisor. We are delighted to have had you and the other wedding guests stay with us, and to hear that you all had a great time. The next time you visit Dallas, we hope you will come and stay with us.

Yours truly,
Chris Floyd, General Manager
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Plano
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 25, 2012

Sometimes in life it's the random of kindness that keep my going. Probably because in this "dog eat dog" world they are....well; random. Marriott should be thankful to have an employee that just "gets it" and then acts on it. He realized that my day was not going well, and even though it meant more work for him, he put me in a different room as I requested. The nice surprise was that the room was not only bigger, but a better view. This may seem small to some, but I think those same qualities are prevelant throughout the staff at this location. From the cleaning staff to the lady that greeted me yesterday...."thumbs up" guys. You have been a small ray of sunlight for me the last couple of days.

Room Tip: The beds were nice and firm. The suites are beautifully laid out.
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  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review, July 30, 2012
Thank you for taking time to write these special comments about our staff. I’m not sure who the gentleman was who assisted you in moving to another room, but I’m glad that he was able to help and brighten your day. We do have a great staff here so I’m glad you were able to pass this along to other future travelers. We invite you to come and stay with us again, soon.

Yours truly,
Chris Floyd, General Manager
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Conroe, Texas
Top Contributor
72 reviews 72 reviews
20 hotel reviews
Reviews in 37 cities Reviews in 37 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed July 15, 2012

I was a little nervous when we got our room as it was right off the main lobby next to the dining area. I was pleasantly surprised at how quiet it was! Everything was clean and very comfortable. The room lacked art work (no big deal) and a full length mirror (ladies like those things). The breakfast was wonderful - waffles, fruit, oatmeal, cereal, plenty of coffee, juices, etc. There is a pretty park outside the breakfast area - can be enjoyed it the weather is nice out. No complaints!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 24, 2012

This was a nice hotel, when I got to my room I was impressed. It had fun colors, clean, nice, updated fixtures in the bathroom and nice flatscreen TV.
I was impressed. They provided free breakfast too!
Overall great, zero issues, easy check in and out, would stay here again!

Room Tip: I used priceline to obtain this room and was pleasantly surprised and satisfied with this hotel.
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  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review, July 11, 2012
Ucla123,
Thank you for your review and recommendation! We’re so glad you enjoy staying with us; we greatly appreciate your business and taking the time to share your comments.

Yours truly,
John Henry, General Manager
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Houston, Texas
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 16, 2012

Was in town on business, the hotel is clean and when entering the room, it felt fresh with the bright colors. The room itself was also very clean and comfortable. However, I was not impressed with the front desk staff who generally seemed, by the look on their face, like they were dealing with a crisis or just not happy to be there. I was greeted with a look, no acknowledgement, and I stated I needed to check in. No thank you, stating of room number, nothing...just handed room key and that was it. I asked if there was somewhere close by to pick up something for dinner and was told only on Legacy. I was in a rental car and did not know the area. If I had been told to go down another few exits, I would have found a variety of restuarants. Instead I drove an hour in circles looking for something a settling on Wendy's. The staff redemption: the one person was the female attendant at the breakfast area who was pleasant and attentive. I'm rating this average because of the room, certainly not due to the front desk staff.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review, July 11, 2012
PrissyKim,
Thank you for your review of your stay. I am pleased that you found your room to be enjoyable. However, I would like to offer my apologies for the customer service you experienced as it does not meet the high standards of Marriott . Please know that we value and take all feedback very seriously as it helps us reach our goal of delivering exceptional service. I will be addressing these matters with my team during our weekly meeting. I look forward to your return visit with us so you can experience the true level of service and accommodations we have to offer.

Best Regards,
John Henry, General Manager
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Additional Information about Fairfield Inn & Suites Dallas Plano / The Colony

Address: 5909 Stone Creek Drive, The Colony, TX 75056
Location: United States > Texas > The Colony
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in The Colony
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Dallas Plano / The Colony 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Fairfield Inn & Suites Dallas Plano/The Colony, Texas hotel offers the relaxing and inspiring experience you are looking for. Ideally located in the heart of The Colony, TX & just 2 miles to Legacy Park home to Frito-Lay, JC Penney, Stonebriar Mall, The Shops at Legacy & EDS HQ in Plano, Fairfield Inn & Suites by Marriott The Colony hotel is only minutes to Pizza Hut Park, Dr. Pepper Stars Center, Five Star Park, The Tribute Golf Club and the cities of Plano, Frisco, Carrollton and Dallas, Texas. Fairfield Inn & Suites by Marriott Dallas Plano/The Colony hotel provides thoughtful amenities like comfortable bedding, 32" flat screen TV, free local calls and free wireless high speed internet. Recharge in our outdoor pool and Fitness Center. Revive daily with our complimentary deluxe continental buffet at this Plano/The Colony hotel. ... more   less 
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Also Known As:
Fairfield Inn & Suites Dallas Plano / The Colony Hotel The Colony
Fairfield Inn And Suites Dallas Plano / The Colony

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