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Fairfield Inn & Suites Dallas Plano / The Colony: Traveler Reviews

2.5 of 5
5909 Stone Creek Drive, The Colony, TX 75056
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Fairfield Inn & Suites Dallas Plano / The Colony
Ranked #2 of 3 hotels in The Colony
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29 reviews from our community

    Trip type
Traveler rating
    18
    7
    3
    0
    1
Date Rating
Houston, Texas
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Just ok...”
3 of 5 stars Reviewed June 16, 2012

Was in town on business, the hotel is clean and when entering the room, it felt fresh with the bright colors. The room itself was also very clean and comfortable. However, I was not impressed with the front desk staff who generally seemed, by the look on their face, like they were dealing with a crisis or just not happy to be there. I was greeted with a look, no acknowledgement, and I stated I needed to check in. No thank you, stating of room number, nothing...just handed room key and that was it. I asked if there was somewhere close by to pick up something for dinner and was told only on Legacy. I was in a rental car and did not know the area. If I had been told to go down another few exits, I would have found a variety of restuarants. Instead I drove an hour in circles looking for something a settling on Wendy's. The staff redemption: the one person was the female attendant at the breakfast area who was pleasant and attentive. I'm rating this average because of the room, certainly not due to the front desk staff.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask PrissyKim about Fairfield Inn & Suites Dallas Plano / The Colony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review
July 11, 2012
PrissyKim,
Thank you for your review of your stay. I am pleased that you found your room to be enjoyable. However, I would like to offer my apologies for the customer service you experienced as it does not meet the high standards of Marriott . Please know that we value and take all feedback very seriously as it helps us reach our goal of delivering exceptional service. I will be addressing these matters with my team during our weekly meeting. I look forward to your return visit with us so you can experience the true level of service and accommodations we have to offer.

Best Regards,
John Henry, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, TX
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“New Fairfield Inn”
4 of 5 stars Reviewed April 14, 2012

I believe this Fairfield Inn was built in about 2009. It feels new as you check-in. The hallways are beautiful with striking modern carpet. However, the first room we we given smelled very slightly like dirty socks and made my nose stuffy. The AC in this hotel is kept too cool which could have contributed. We were agreeably given another room that was better, but my wife and I noticed that it felt very humid each time we returned to our room. We wonder if the bathroom fan actually exhausts to the outside or just recirculates the air in the bathroom. The staff is very pleasant.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Austinwise about Fairfield Inn & Suites Dallas Plano / The Colony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review
April 17, 2012
Thank you Austinwise for your review; we love hearing from our guests and appreciate your comments and feedback. I am glad we were able to offer you...
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Omaha
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Worst hotel on this two week vacation”
3 of 5 stars Reviewed March 30, 2012

Just got back from a two week vacation in which we stayed in four different hotels in Arkansas, Mississippi and Texas. All the others were great, but this one was a distant and disadvantaged cousin to the other places we stayed. It was clean and new, but that is about the best that can be said for it. They are probably better for a business overnight than a family stay. No microwave or frig in the standard two-queen room. While these amenities might be found in the suites. the other hotels in which we stayed had them in two-queen rooms. I indicated that there would be three adults in the room but only there was only one packet of coffee for the in-room coffee pot. Towels were very European (small and skimpy). The mattress was hard and the sheets were so skimpy that they only covered half of a standard depth mattress. Maid service was terrible.....beds were made but coffee packets, shampoo, etc were not replaced and the room was not really cleaned in any other discernable way (used coffee cups left on bedside stand, cellophane wrapper left on floor. Breakfast was OK though still inferior to the other hotels we stayed in (Homewood suites, Hampton Inn and Holiday Inn Express). Furthermore, breakfast service ended at 9 a.m. (forget about sleeping in a bit on vacation) despite the fact that the guest services booklet said breakfast service was from 6:30 to 9:30. The best I can say about it is that it seemed safe.

Room Tip: Get a suite if you want a frig or microwave.
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  • Stayed March 2012, traveled with family
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask footlooseOmaha about Fairfield Inn & Suites Dallas Plano / The Colony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review
April 17, 2012
Dear FootlooseOmaha,

Thank you for your candid review of your stay. I would like to offer my apologies for the service you experienced as it does...
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Wichita, KS
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
76 helpful votes 76 helpful votes
“Nice property especially for the price!”
5 of 5 stars Reviewed March 18, 2012

Found this hotel on line for a two night stay to see family and shop. The hotel is great. It is quite new, the room was clean and spacious enough for 3 adults. We enjoyed a nice (nicer than most) breakfast. The hotel was quiet and there is a nice patio just off the lobby. The only thing I didn't have was a full-length mirror in the room. We will definitely stay here again.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ICTTNI about Fairfield Inn & Suites Dallas Plano / The Colony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Admin at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review
March 19, 2012
Dear ICTTNI: thank you for taking the time to post a great review of our property. We are glad you stayed with us while visiting family & shopping in the area. We hope to see you on your next trip the area!

Sincerely,
John Henry
General Manager
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Houston, Texas
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Very comfortable stay”
5 of 5 stars Reviewed February 20, 2012

Friendly staff, good breakfast, clean comfortable room with free internet. I would stay here again.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask smcroft about Fairfield Inn & Suites Dallas Plano / The Colony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review
February 24, 2012
Thank you for your review and recommendation Smcroft! We’re so glad you enjoy staying with us; we greatly appreciate your business and taking the time to share your comments.

Yours truly,
John Henry, General Manager
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Additional Information about Fairfield Inn & Suites Dallas Plano / The Colony

Also Known As:
Fairfield Inn & Suites Dallas Plano / The Colony Hotel The Colony
Fairfield Inn & Suites Dallas Plano / The Colony Hotel
Fairfield Inn And Suites Dallas Plano / The Colony
Address: 5909 Stone Creek Drive, The Colony, TX 75056
Phone Number:
Region: United States > Texas > The Colony
Amenities:
Business Center Fitness Center Free Breakfast Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in The Colony
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Fairfield Inn & Suites Dallas Plano/The Colony, Texas hotel offers the relaxing and inspiring experience you are looking for. Ideally located in the heart of The Colony, TX & just 2 miles to Legacy Park home to Frito-Lay, JC Penney, Stonebriar Mall, The Shops at Legacy & EDS HQ in Plano, Fairfield Inn & Suites by Marriott The Colony hotel is only minutes to Pizza Hut Park, Dr. Pepper Stars Center, Five Star Park, The Tribute Golf Club and the cities of Plano, Frisco, Carrollton and Dallas, Texas. Fairfield Inn & Suites by Marriott Dallas Plano/The Colony hotel provides thoughtful amenities like comfortable bedding, 32" flat screen TV, free local calls and free wireless high speed internet. Recharge in our outdoor pool and Fitness Center. Revive daily with our complimentary deluxe continental buffet at this Plano/The Colony hotel. ... more   less 
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