My group reserved 2 rooms at this hotel on March 2, 2013. In one room we found a large cockroach running around. Once caught, we attempted to flush it down the toilet. The toilet wouldn't flush. We reported this incident and was given another room.
BOTH rooms we reserved had 2 electrical outlets in the bathroom; one on either side of the sink. Neither worked, even after using the reset buttons. Another guest on the same floor reported the same issue.
Ice machine on 2nd floor inoperable.
Big sign in workout room asked us to clean the machines after use. With what?? There was no cleanser.
At breakfast, juice machine didn't work, no hot water for tea, coffee was hot, but cups were all stuck together and the wrong-sized lids were laid out. No hand soap in either of the public bathrooms or the sink in the breakfast area.
The one employee on duty was apologetic, as helpful as possible (thus the "very good" rating on Service), but overworked....covering the front desk with its phone calls, check in/check out, stocking the breakfast area...too much for one person.
It was hard to rate this hotel stay. Other than the one cockroach incident, the rooms appeared clean, and the beds were comfortable. The room cost under $100 per room. This is NOT my typical experience with Best Western. This particular facility needs additional staff, including a maintenance technician.
- Official Description (provided by the hotel):
- Welcome to BEST WESTERN Mainland Inn & Suites!A romantic stroll on Kemah Boardwalk is just what you need to get a trip started right, and it’s easy from our Texas City hotel.If you’re here for Space Center Houston, you’re in luck because it’s minutes away from our Texas City hotel. From Moody Gardens to the world famous barbeque nearby, there’s something for everyone when they stay with us. Schlitterbahn is in the neighborhood, and southern hospitality flows freely. Our friendly staff members are committed to making sure your trip is comfortable and memorable.Easy I-45 access makes commuting from our Best Western Texas City hotel simple. We’re close to Tanger® Outlet Mall, and many people come to town just to get great deals on fashion. However, an outdoor pool is also a siren’s call few guests can resist. Relaxing poolside, working in a few laps or simply getting bronzed are also great ways to kick-start your vacation.Enjoy a free breakfast and free Wi-Fi at our Texas City hotel. Start the morning with endless sizzling hot waffles, your favorite breakfast pastries, fruits and cereal or yogurt. The most important meal of the day is on us, and it ends with bottomless 100% Arabica coffee and juices.The Motorcycle Biker Rally is a favorite local event, and we’re happy to host bikers at our Texas City hotel. Close to Galveston Beach, beach bumming is an activity you can partake in year-round. Whether you want to take a surf lesson or just swim in the warm turquoise waters, it’s all possible and close to our property. Coast Guard service men and women as well as employees of Mainland Medical Center prefer our property for the location, value and service.Reserve your next stay at BEST WESTERN Mainland Inn & Suites today and enjoy a fantastic rate! ... more less
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- Also Known As:
- Texas City Best Western
- Best Western Texas City