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“Terrible Stay” 3 of 5 stars
Review of BEST WESTERN Mainland Inn & Suites

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BEST WESTERN Mainland Inn & Suites
2.0 of 5 Hotel   |   10620 Emmitt Lowery Expressway, Texas City, TX 77592   |  
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Special Offer
Stay 2X get $50 gift card
Ranked #5 of 12 Hotels in Texas City
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92 reviews from our community

Traveler rating
    30
    23
    16
    16
    7
See reviews for
45
22
1
12
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Any
English first
Oklahoma City, Oklahoma, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 11, 2013

My group reserved 2 rooms at this hotel on March 2, 2013. In one room we found a large cockroach running around. Once caught, we attempted to flush it down the toilet. The toilet wouldn't flush. We reported this incident and was given another room.

BOTH rooms we reserved had 2 electrical outlets in the bathroom; one on either side of the sink. Neither worked, even after using the reset buttons. Another guest on the same floor reported the same issue.

Ice machine on 2nd floor inoperable.

Big sign in workout room asked us to clean the machines after use. With what?? There was no cleanser.

At breakfast, juice machine didn't work, no hot water for tea, coffee was hot, but cups were all stuck together and the wrong-sized lids were laid out. No hand soap in either of the public bathrooms or the sink in the breakfast area.

The one employee on duty was apologetic, as helpful as possible (thus the "very good" rating on Service), but overworked....covering the front desk with its phone calls, check in/check out, stocking the breakfast area...too much for one person.

It was hard to rate this hotel stay. Other than the one cockroach incident, the rooms appeared clean, and the beds were comfortable. The room cost under $100 per room. This is NOT my typical experience with Best Western. This particular facility needs additional staff, including a maintenance technician.

  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 8, 2013

I was pleasantly surprised at the quality of this hotel! I wasn't expecting much since it was cheaper than other hotels in the area, but it was great! My only complaint is that there seemed to be stains on the carpet in the room which, even though the rest of the room sparkled in cleanliness, made it seem just a little dingy. Other than that, the room was comfortable, the staff was VERY friendly, the hot breakfast was decent (not great, but decent) and the hotel was quiet and welcoming. We will definitely stay there again when we visit the area again next year.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Tx
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 22, 2013

Service was excellent. The night desk clerk that checked us in, on a Saturday night, was there first thing in the morning tending to the breakfast area. Room was comfortable and clean. Breakfast was great. Perfect location with Kemah Boardwalk just 15-20 mins away in one direction and Baybrook Mall 10-15 mins away in the other direction. We were visiting friends and expect to be back so this will be our place of choice. Best Western has never disappointed us.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas, Usa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 13, 2013

Location is convenient, rooms are clean, and the staff was very personable. I travel to this city quite a bit to visit family and I usually choose this hotel. I have recommended this hotel to firends and family and they have been pleased.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Mainland Inn & Suites

Address: 10620 Emmitt Lowery Expressway, Texas City, TX 77592
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Texas City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Texas City
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Mainland Inn & Suites 2*
Number of rooms: 25
Official Description (provided by the hotel):
Welcome to BEST WESTERN Mainland Inn & Suites!A romantic stroll on Kemah Boardwalk is just what you need to get a trip started right, and it’s easy from our Texas City hotel.If you’re here for Space Center Houston, you’re in luck because it’s minutes away from our Texas City hotel. From Moody Gardens to the world famous barbeque nearby, there’s something for everyone when they stay with us. Schlitterbahn is in the neighborhood, and southern hospitality flows freely. Our friendly staff members are committed to making sure your trip is comfortable and memorable.Easy I-45 access makes commuting from our Best Western Texas City hotel simple. We’re close to Tanger® Outlet Mall, and many people come to town just to get great deals on fashion. However, an outdoor pool is also a siren’s call few guests can resist. Relaxing poolside, working in a few laps or simply getting bronzed are also great ways to kick-start your vacation.Enjoy a free breakfast and free Wi-Fi at our Texas City hotel. Start the morning with endless sizzling hot waffles, your favorite breakfast pastries, fruits and cereal or yogurt. The most important meal of the day is on us, and it ends with bottomless 100% Arabica coffee and juices.The Motorcycle Biker Rally is a favorite local event, and we’re happy to host bikers at our Texas City hotel. Close to Galveston Beach, beach bumming is an activity you can partake in year-round. Whether you want to take a surf lesson or just swim in the warm turquoise waters, it’s all possible and close to our property. Coast Guard service men and women as well as employees of Mainland Medical Center prefer our property for the location, value and service.Reserve your next stay at BEST WESTERN Mainland Inn & Suites today and enjoy a fantastic rate! ... more   less 
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Also Known As:
Texas City Best Western
Best Western Texas City

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