This was the absolute WORST experience of my whole lifetime of hotel stays. I stayed there because it was close to my home while having my home renovated. I was there for 10 days. and NO, there is not regular cleaning service for the rooms. My bathroom was filthy upon arrival. I had to call someone in to clean it..
Even though they were expecting me... the check in was poor, and they had not bothered to register me until I got there. ... and chose to admit another guest (whom they had pre-registered) ahead of me, though I had arrived BEFORE them.
They also had a limited number of carrying carts ... I am disabled and needed one, and when I asked for one, there was none available. I was told to wait for the cart. After waiting a while, NO ONE offered to help me get my bags up to the 6th floor! I had to carry my belongings up with several trips up the elevator. I was exhausted and it was very late before i finally got all my belongings to the room. I did not see a baggage cart until the next day. They were supposed to have three, ..but I only saw ONE baggage cart, then a second one a few days later, which the hotel employee was using to place smelly garbage on, to carry out to the garbage dumps. The third cart was obviously hidden...possibly in someones room who did not want to place their baggage on a baggage cart that was used to carry garbage! (don't they have specific carts to carry waste?)
I had to take my own bedding down (during the day) to clean it and my towels to the front desk to ask for clean towels. ... and when I needed extra soap, shampoo .. I was told I could PURCHASE it from their store!!!! shame shame, a 10 day stay and NO amenities!
At one point (after seeing the garbage placed on the baggage cart) .... I brought one up to my room, and used it for the food and water... but only after spraying it with lysol, cleaning it... and placing plastic garbage bags on the base of the cart. I left it a little too long in my room (trying to get it unloaded,...and resting ... and the front desk, (who by the way saw me use the ONLY cart in the area... called me REPEATEDLY insisting I get the cart back down stairs.. ...strange, they did not bother other hotel guests... or keep track of the (supposed) other two baggage carts... It is a shame, if they are going to have more guests ...maybe they should first of all use garbage carts to cart garbage out to the dumpsters, and they may want to consider getting more baggage carts for the guests..... since these are the smallest baggage carts I Have ever seen.
At one point I even realized they had been in my room, when I inadvertently, and briefly left a baggage cart in my room during the day time. (I was using these carts for washing clothes, and bedding ..(since they do not offer these services)... and bringing in food, and taking in and out cleaning supplies (since I had to clean my own room).... I needed during my 10 day stay, I held on to the cart because I had had difficulty finding a cart from the beginning...when I first needed it, and as I said, I am disabled, and NO ONE there cared enough to help me get my bags to the room....... (like I said,there was only ONE available)
They never said anything to me about it but the hostility after that was not only obvious, but blatant.
Also during the stay I had to request pillow cases without blood stains on them., and pillow case covers for those pillows that had not covers...
When I was ready to check out, I realized I could use a couple of minutes more to gather my belongings. I called down 15 minutes before and asked if I could have a few more minutes to gather my belongings... I was told NO, in no uncertain terms... I even re-asked, because I could NOT believe the beligerant way in which I was being addressed. I was told to get my belongings down immediately.... and that I would be charged if I did not. I threw my belongings on the cart, (I suppose I was limited on using) ... (without packing) and got down immediately.
But when I went to check out ..it was the worst! I was treated more like a pest they were trying to get rid of than like a guest who had just paid for a full 10 day stay, with NO amenities, and having to do all the cleaning in the room myself! (the room was cleaner when I left than when I got there)....
I mentioned the fact that the manager wanted to come in my room at night when I was asleep to repair a stopped up drain, and how this was inappropriate.. that it would have been better to wait until the next day (after I checked out) to repair ..what I know know to be a broken stopper)
I was told that I was a rude guest (who knew, I did not bother anyone in the hotel including them for anything but asking for fresh towels... and washed my own bedding daily) ...
I mentioned the fact that someone had put garbage on the baggage cart, that there were not THREE carts available, and I only saw ONE the whole time I was there, and asked them why they did not mind waking me up in the morning or calling me late at night ....asking ME if there was a cart in MY room, when obviously either other guests had them, or they were hiding them, or not keeping track of the other two carts!
I also asked why there was no one to help a disabled person get their bags to their room.. I also mentioned about the stopped up sink, and the MALE clerk (obviously management) .. who wanted to enter MY ROOM late at night (after 9:30 p.m.) to unstop the drain in the bathroom, though they were called several HOURS earlier)... I would NOT allow him in my room. I did not know him, and found it strange that they would send someone to my room so late at night (after I was in bed asleep.) ... to work on the sink!
It was at this point the hostility of the clerks and management came out! ...I was told I had been a bother to them, and if I did not like the service .. NOT to come back! Never to return. You can rest assured I will never return to this suite.... it has NOTHING to offer but a bed at night and a TV. ..all cleaning is to be done by the person themselves... they offer WEEKLY cleaning, and if you miss that, you are out of luck!
They are rude to their guests, and will call at any hour or knock at your door at any hour, and will even enter your room when you are away. I KNOW. I have NEVER had such poor service. Could it be that this hotel is run by those from the middle eastern countries and do not understand that in America, we pride ourselves on hospitality, and helping even the most difficult guests, which, I assure you I was not. I am a fairly easy going person, but this was just a little too much for me.
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