Where to start...my bff and I had reserved a room for the last weekend in June at this establishment. An hour before our arrival, we were informed by Alex (the rudest desk clerk I've ever come across) that they had given our room away because we were not there before 3 pm! Keep in mind, their policy is not to give a room away until 7 am the next morning. My friend finally got the manager on the phone, who was equally as rude. After several minutes of the manager calling her a liar, the manager said "I don't want to talk to you anymore! You can just call corporate." & hung up on her. Long story short, we filled a complaint with the corporate office and have never once heard back from the hotel. WORST customer service I've ever experienced in my life!! Needless to say, neither my friend nor I will be staying at a Comfort Suites ever again. TRAVELER BEWARE of this shady operation!!!!!
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- Also Known As:
- Texas City Comfort Inn