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“Scary” 1 of 5 stars
Review of Budget Host Northgate Inn

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Budget Host Northgate Inn
400 West 53rd St, Texarkana, TX 75503   |  
Hotel amenities
Ranked #16 of 21 hotels in Texarkana
Austin, Texas
Top Contributor
53 reviews 53 reviews
45 hotel reviews
Reviews in 37 cities Reviews in 37 cities
69 helpful votes 69 helpful votes
“Scary”
1 of 5 stars Reviewed December 27, 2009

This place was so dirty and scary that we left a few hours after arriving and drove to another hotel.

  • Stayed December 2009, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Rooms
    1 of 5 stars
  • Location
    1 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    1 of 5 stars
Date | Rating
  • English first
  • Any
English first
West Palm Beach, Florida
Top Contributor
112 reviews 112 reviews
77 hotel reviews
Reviews in 90 cities Reviews in 90 cities
291 helpful votes 291 helpful votes
1 of 5 stars Reviewed January 9, 2006

$44 rate for Queen advertised on a billboard. I went for it and got what I paid for.

Very dated decor with odd furnishings in room. Bathroom floor decorated with hairs from previous guests. Sheets pretty worn out.

Your standard highway disappointment.

  • Stayed January 2006, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ventura, California
Top Contributor
54 reviews 54 reviews
36 hotel reviews
Reviews in 32 cities Reviews in 32 cities
119 helpful votes 119 helpful votes
1 of 5 stars Reviewed August 16, 2005

Front desk staff was nice, but the room was not. I slept on top of the blankets and used my own pillow...

  • Stayed June 2005
    • 3 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed September 7, 2003

Hi,

I recently stopped off for a night at this Best Western - we tend to stay in Best Westerns or Holiday Inns a lot when we visit the States.
We were travelling from Memphis to Fort Worth.

Everything was relatively OK - the room decor wasnt great, but we were given a rate of $55 per night, which wasn't too bad.

Big shock next morning - I mistakenly assumed that check out was 1pm (we were not told that it was 12 noon). The house-keeping knocked on the door at 12.10pm (as we were getting ready to get out) and told us that check-out was at noon. We hurriedly got ready and went to check out at 12.50pm - to be told that we were being charged for an extra night as we were late checking out!

No amount of discussion, pointing out that we hadnt been told that check-out was 12, suggesting that there was a mis-understanding was able to shake this lady - (who I think was trying to make a point and seemed very very very annoyed with me - much more annoyed than you should be with somebody who mistakenly assumed that ckeck-out was 1 hour later than it was!)

She accused us of dead-bolting the door (is security a dirty work?), of having the phone off the hook (I was on the Internet - which I had cleared with the pleasant lady when we had checked in the night before), and of ignoring the house-keeping people and of telling them that we would check out whenever we felt like it - which was simply not true! She would not budge on any of these issues and became quite beligerent.

Unfortunately, I could not wait for the hotel manager - Barbara - as she was off the site but when I asked if I could make a formal complaint I was given a pen and paper. I wrote a note for Barbara explaining the situation from my point of view and requesting a refund.
I do not know if this has been carried out yet as we have not finished our holiday yet.

All in all, a very unsavoury experience. The customer is definately not always right at this Best Western - the lady in question seemed to particularly aggreived with me and I definately got the impression that she was "punishing" me for checking out late.

She did not even respond to me when I said "Good Bye" while leaving.

I intend to write to the Motel if the refund has not been posted and will post whatever response I receive here.

Regards,

Kevin Branigan Ireland

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Budget Host Northgate Inn

Address: 400 West 53rd St, Texarkana, TX 75503
Location: United States > Texas > Texarkana
Amenities:
Bar / Lounge Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #16 of 21 hotels in Texarkana
Price Range (Based on Average Rates): $
Also Known As:
Budget Host Northgate Hotel

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