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“Solid” 4 of 5 stars
Review of Hilton Garden Inn Texarkana

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Hilton Garden Inn Texarkana
3.0 of 5 Hotel   |   2910 South Cowhorn Creek Loop, Texarkana, TX 75501   |  
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Ranked #1 of 20 Hotels in Texarkana
Certificate of Excellence 2014
Richmond, Virginia
Senior Contributor
44 reviews 44 reviews
44 hotel reviews
Reviews in 39 cities Reviews in 39 cities
34 helpful votes 34 helpful votes
“Solid”
4 of 5 stars Reviewed February 28, 2014

The good:
Rooms are clean, up-to-date, and comfortable
Fitness facilities were spacious and in working order
Breakfast was plentiful, speedy and had good variety

The average:
Arrived late, ordered room service. Took longer than expected and was of only average quality. Could do better here.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Hilton Garden Inn Texarkana, responded to this review, March 3, 2014
I thank you for staying with us and for the 4 star review on TripAdvisor. I will most certainly work with our Room Service to ensure improvement in this area, but I am glad you enjoyed the rooms, fitness center and breakfast. Again, thank you for staying with us and I hope you will choose our hotel again the next time you are in the Texarkana area.

David Henderson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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242 reviews from our community

Traveler rating
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    12
    6
    0
See reviews for
52
41
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108
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Boca Raton, United States
1 review
5 of 5 stars Reviewed February 28, 2014

If you are going to have an event near Texarkana Texas this is the place to have it. The hotel is very clean, the service is excellent and the Convention Center Event Planner is superb. I highly recommend it!

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Hilton Garden Inn Texarkana, responded to this review, March 3, 2014
Dear Audrey D,

Thank you for the wonderful review on TripAdvisor and I am glad you enjoyed your stay. I look forward to sharing your comments with the entire team and hope that if you ever have another event in the Texarkana area, you will choose us again.

David Henderson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, United States
1 review
5 of 5 stars Reviewed February 24, 2014

Hotel is absolutely beautiful! The lobby area is beautifully decorated. Staff was very helpful and friendly. Very close to anything you would want to do in Texarkana. Beautiful convention facilities also. The outdoor facilities are very nice. Will stay at this hotel anytime I need to come to Texarkana.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Hilton Garden Inn Texarkana, responded to this review, February 26, 2014
Thank you for staying with us and for the wonderful comments on TripAdvisor. I am glad you enjoyed your stay and I look forward to sharing your comments with the entire team, as we are very proud of our facility as well. Again, thank you and we look forward to your next visit with us.

David Henderson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brookings, United States
1 review
5 of 5 stars Reviewed February 19, 2014

The hotel was amazing from the cleanliness to the staff, everyone was nice and helpful. This was our second time at this hotel and will go back! We ate at the restaurant and had a strawberry daiquiri which was horrible tasting we gave it to the waitress and she quick went to find out why it was bad, apparently the strawberries that were used were bad, but the staff totally made it up and were very apologetic

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Hilton Garden Inn Texarkana, responded to this review, February 21, 2014
Dear Kelley W.,

Thank you for staying with us and for the 5 star review on TripAdvisor. I am glad you had a great experience with us, even with the daiquiri issue. It is nice to hear that the staff responded appropriately and efficiently and made up for the situation. Again, thank you for staying with us and we look forward to your return the next time you are in the Texarkana area.

David Henderson
General Manager
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Dallas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2014

Outstanding food James King is the executive chef and he prepares wonderful dishes. He never disappoints me with top notch 5 star meals prepared at this Hilton Garden Inn. If you are a frequent HGI traveler like me this one will really give you a pleasant surprise.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Hilton Garden Inn Texarkana, responded to this review, February 18, 2014
Dear Danny M.,

Thank you very much for staying with us and for the wonderful comments about Chef King on TripAdvisor. We are very lucky to have Chef King with us and I agree that his food is wonderful. I will share your great comments with Chef and we look forward to your next visit with us.

David Henderson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
texarkana, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 5, 2014

The room service an food was great.thkx to Ms Karen for the recomendnation of this Hilton.The front desk was fast an effective(Dee).We eat breakfast an iwas also above average thank. I would say come to Texarkana for any ti=hing always go to Hilton garden inn

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Hilton Garden Inn Texarkana, responded to this review, February 6, 2014
Dear Dewayne A.,

I am glad you enjoyed your stay and thank you for staying with us. I will share you wonderful comments with Karen, Dee and our great culinary team and hope you will choose our hotel again the next time you are in the Texarkana area.

David Henderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Searcy, United States
1 review
5 of 5 stars Reviewed February 5, 2014

This stay, just like the previous 3 or 4 that we have stayed here have been everything you would expect from a Hilton Hotel. In rating this Garden Inn as compared to other over-all, this one ranks closer to the top.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Hilton Garden Inn Texarkana, responded to this review, February 6, 2014
Dear James H.,

Thank you for your loyalty and I am glad we continue to meet and exceed your expectations. We are always striving to be the best and it is nice to hear from one of our regulars that we are near the top. Again, thank you for your loyalty and kind words and we look forward to your next visit with us.

David Henderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Texarkana

Address: 2910 South Cowhorn Creek Loop, Texarkana, TX 75501
Phone Number:
Location: United States > Texas > Texarkana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 20 Hotels in Texarkana
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Texarkana 3*
Number of rooms: 154
Official Description (provided by the hotel):
Enjoy our beautiful, brand new Hilton Garden Inn in Texarkana, Texas. The Hilton Garden Inn is connected to the brand new state-of-the-art Texarkana Convention Center, offering the perfect space for your next meeting or event. Located just across the street from the Texarkana Mall, the hotel is convenient to area businesses, shopping and a wide variety of spectacular dining, making the hotel the perfect location for both business and leisure travelers. Our full-service Garden Grille Restaurant and Lounge features chef-inspired meals for breakfast and dinner. Guests will also enjoy the outdoor pool, 24 hour business center, fitness center and guest laundry. Special features of the hotel include several outdoor patios, including one with an outdoor fireplace just perfect for relaxing. ... more   less 
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