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“AC/Heat controls could use repair” 3 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   215 Richill Drive, Texarkana, TX 75503   |  
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Ranked #10 of 20 Hotels in Texarkana
Magnolia, Texas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
“AC/Heat controls could use repair”
3 of 5 stars Reviewed October 27, 2013

Suite was roomy and comfortable. Noticed several stains on bedspread. Bed comfortble but hard to get ideal room temperature. As others have stated we were breaking out in a sweat within minutes of arriving. Temperature outside was cool and we were running AC. Thermostat seemed to have a mind of its own. Ran fan most of the time. Other than that, everything else was ok.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-tx568, General Manager at Comfort Suites, responded to this review, October 29, 2013
Dear Reese49,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

M J Singh
General Manager
Comfort Suites, Texarkana, TX
2094999579
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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115 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Fort Worth, TX
Top Contributor
57 reviews 57 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 25, 2013

We chose to stay here based on the excellent Trip Advisor reviews, and the fact the local management takes the time to read and respond to them. They are all well founded. Walking into the lobby was a bit of a 'jaw-dropper', not expecting such a nice lobby at an affordable price. The room was every bit as nice. Clean, new, very roomy and comfortable and well appointed. The complimentary breakfast actually included hot eggs and ham in addition to the normal continental fare. We enjoyed our stay very much and will return.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-tx568, General Manager at Comfort Suites, responded to this review, October 26, 2013
Dear John & Mickey,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

M J Singh
General Manager
Comfort Suites, Texarkana, TX
2094999579
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
TN
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 29, 2013

This is probably the nicest Comfort Suites I've ever stayed in, and I stay at this chain frequently. The room was spacious, seemed very new, nice lobby, very friendly staff. Lots of restaurants within walking distance so no need to move your car once you get off the road. My room was a King but had a sleeper sofa and a nice living room area. I guess all rooms are suites, and they are very large. Excellent for the price. Back off the interstate far enough that noise is not a problem at all and I was facing the front.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-tx568, General Manager at Comfort Suites, responded to this review, September 30, 2013
Dear Nick,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

M J Singh
General Manager
Comfort Suites, Texarkana, TX
2094999579
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Vernon, Ohio
Top Contributor
122 reviews 122 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 29, 2013

This was our second night. It was as big as the Morristown, TN Best Western Plus but cheaper. It had the same amenities; was just as clean and comfortable. We chose not eat breakfast here but to walk across the parking lot to the Cracker Barrel.

Room Tip: Close to highway and easy access off and on
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-tx568, General Manager at Comfort Suites, responded to this review, August 30, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

M J Singh
General Manager
Comfort Suites, Texarkana, TX
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Virginia, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 22, 2013

While I am a big Choice Hotels fan, this is the 2nd time I have stayed at this particular hotel. The front desk is always very nice and helpful. While on this trip I have stayed at a Comfort Inn which was MUCH nicer than this Comfort Suites. This hotel was also in a smaller town. I just thought it was interesting. We stayed in room 205. We got great wifi reception which last time we stayed here in may we did not. The front desk says getting wifi totally depends on what room you are in. Really?! That's sad. The shower was broken in our room which I will tell the front desk about. I got very little water out of the shower it mostly came out of the spigot. I also didn't get my complimentary bottle of water. I know that may seem petty but it is a perk for being a rewards member. :) It's an average place to stay on your way to Dallas.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-tx568, General Manager at Comfort Suites, responded to this review, August 24, 2013
Dear Ellyn S,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

M J Singh
General Manager
Comfort Suites, Texarkana, TX
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, TX
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 16, 2013

This hotel was very nice for the price. The hotels in the area seemed overpriced as a whole but I feel like we got a relatively good deal. The hotel was nicer on the inside than I expected it to be. The breakfast was typical for this level of hotel. We did not try the pool area as our kids were not with us.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, July 17, 2013
hank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

M J Singh
General Manager
Comfort Suites, Texarkana, TX
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brownsville, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 9, 2013

While I would rate the hotel overall as average, I think the price was not worth it. I too feel the room was dated and the blankets were not the best. The room had the a/c off when we arrived and it was very warm and musty. After a long day of driving I was a bit disappointed. How can I be sure I was given the correct room rate?

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, July 11, 2013
Thank you for taking the time to complete online survey regarding your recent stay at Comfort Suites.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding Overall room condition as you explained on your recent visit. I have shared your feedback with Housekeeping department to ensure we handle these types of situations differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Texarkana.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 215 Richill Drive, Texarkana, TX 75503
Phone Number:
Location: United States > Texas > Texarkana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 20 Hotels in Texarkana
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 70
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Also Known As:
Comfort Hotel Texarkana
Comfort Suites Texarkana

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