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“Comfort suites Crossroad Parkway Texarkana (not Richill Drive)” 5 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   215 Richill Drive, Texarkana, TX 75503   |  
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Ranked #10 of 21 hotels in Texarkana
Derby
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Comfort suites Crossroad Parkway Texarkana (not Richill Drive)”
5 of 5 stars Reviewed May 6, 2013

I went to this brand new hotel after a bruising encounter with the clerk on reception at the Best Western+ which is just next door. I am grateful he was so unhelpful the management and staff at the Comfort Suites were excellent friendly and helpful.

The whole hotel experience there was first class from facilities to price.

All four of us agreed it was the best hotel we stayed in this trip

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, May 15, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

M J Singh
General Manager
Comfort Suites, Texarkana, TX
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91 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Flushing, Michigan
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 8, 2013

We were driving through. The location is good. The hotel was nice, clean and comfortable. It is walking distance from several places to eat. That was nice after driving all day. Our only problem is that our in car navigation was out of date. So, we had to drive around the block to get to the hotel. I would stay here again.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, April 10, 2013
Mr.Carl,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

M J Singh
General Manager
Comfort Suites, Texarkana, TX
2094999579
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobbs, New Mexico, United States
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 14, 2013

The staff was very friendly and helpful to me with my 3 small children.

Carino's restaurant is in same parking lot and actually delivers to the room for a small delivery fee. That was so nice, and only took 30 minutes, BUT they forgot any forks... the staff was nice enough to bring me plastic forks, spoons, and knives from their kitchen setup.

When I called the desk at 3 am about upstairs neighbors stomping around for over an hour, they must have called the room, because it stopped a little while later.

Then when I left a couple personal items in the room, they mailed them to my home.

The breakfast items were of lower quality for this type. It might just have been the timing of getting there when everything was running lower and probably had been out for a while. My kids donuts were even a bit tough. The "omlets" in the warmer were tough around the edges, and the filling just didn't smell good. The biscuits were a little tough, but good enough when doused with gravy.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, March 16, 2013
Thank you for taking your valuable time to write review. We try our best to provide excellent customer service and are so fortunate to have guests such as you that confirm this. Thank you for your honest review and hope to see you again soon.
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STURTEVANT
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 28, 2013

The place was difficult to reach. It shows wear and tear. The first room we were given smell wrong. We had to ask for a different one. Second one was fine. Staff was helpful. I am not sure if I would choose to stay again here.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, March 16, 2013
Thank you for your review of our hotel. We appreciate your feedback and will certainly correct the issues if you were able to bring in our notice what shows wear and tear. We always strive to hear from our guests to improve services and condition of our property for the further satisfaction of all our guests. Again, thank you choosing Comfort Suites Texarkana TX. Hope to see you again.

M J Singh
General Manager
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Hooks, Texas, United States
1 review
5 of 5 stars Reviewed February 22, 2013

This is one of the Best Hotel's I have stayed in.If you ask for anything they do their best to take care of it.I would highly recommend this Motel to anybody looking fo a Quiet Night with Friendly Staff Members,

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, February 25, 2013
We try our best to provide excellent customer service and are so fortunate to have guests such as yourself that confirm this. Thank you for your honest review and hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southport, NC
Top Contributor
114 reviews 114 reviews
53 hotel reviews
Reviews in 75 cities Reviews in 75 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed February 22, 2013

This was a nice hotel, and it did the job. THe breakfast was good and the people were nice. The hotel is being renovated and it looks nice.
If I had a suggestion for the hotel, it would be to get rid of the guest laundry on the second floor. The washer was small but only cost $1. That would have been okay but there is only one washer and one dryer. The dryer is terrible, it took over an two hours to get the clothes damp. The washing machine does not spin enough of the water out.so the clothes were still too wet and the dryer was no good. I suggect you move the laundry to a more convient location, get two new washers and two new dryers and then add a chair so people coulld sit while doing their laundry.

Room Tip: My GPS took me to the wrong street. Just drive thru the Cracker Barrel parking lot to the hotel.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, February 24, 2013
Thank you for your detailed review of our hotel. We appreciate your feedback and will certainly correct the issues with the guest laundry and look into upgrading it for the further satisfaction of all our guests. Again, thank you choosing Comfort Suites Texarkana TX.

Jennifer Newman
General Manager
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New Market, Maryland
Top Contributor
65 reviews 65 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed January 6, 2013

After a long day of driving, 1000 miles, we where looking for a great nights rest. We were not disappointed. The staff friendly, the room clean , and the bed extremely comfortable. It is always nice to be able to relax in the spacious accommodations Comfort Suites normally provides. The only problem we had on this particular visit was the heater had gone out on the pool so a relaxing swim was not an option.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, January 8, 2013
We want to tahnk you for your wonderful review and apologize for the heater but it has since been fixed and is reading a toasty 88 degrees. We hope to see you again soon and thank you again.

Jennifer Newman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Suites

Address: 215 Richill Drive, Texarkana, TX 75503
Phone Number:
Location: United States > Texas > Texarkana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 21 hotels in Texarkana
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Reservation Options:
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Also Known As:
Comfort Hotel Texarkana
Comfort Suites Texarkana

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