What a disappointment. I am a loyal Comfort Inn customer and this is near the bottom of the barrel from what I've come to expect for Comfort Inn quality. Friendly staff - yes, clean and well kept room - no! Stains on the duvet, tears in the carpet, black/white TV (no color reception), half of sheer curtain just missing, burns on blackout curtain, chips in the tub - suffice it to say the rooms are in serious need of refurbishing let alone a good deep cleaning. (mgmt - it's room 322 if you want to verify). And all this for more than I've ever paid for a Comfort Inn/Suites anywhere else. It left me with a "taken advantage of" feeling. My advice, look for somewhere else to stay in Texarkana.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 16, 2012
We reviewed your account and noticed you were actually on a different floor and room. I am not sure if there was some misunderstanding but we certainly take complaints such as this seriously and apologize if we made you felt taken advantage of. It was not our intention and I can only say that I wish you would have brought it to my attention during your stay. Please stay with us again so that you may see we use all comments constructively. Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.