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“Great Motel with Excellent Staff” 5 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   215 Richill Drive, Texarkana, TX 75503   |  
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Ranked #10 of 20 Hotels in Texarkana
Hooks, Texas, United States
1 review
“Great Motel with Excellent Staff”
5 of 5 stars Reviewed February 22, 2013

This is one of the Best Hotel's I have stayed in.If you ask for anything they do their best to take care of it.I would highly recommend this Motel to anybody looking fo a Quiet Night with Friendly Staff Members,

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, February 25, 2013
We try our best to provide excellent customer service and are so fortunate to have guests such as yourself that confirm this. Thank you for your honest review and hope to see you again soon.
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108 reviews from our community

Traveler rating
    32
    28
    20
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    15
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Southport, NC
Top Contributor
118 reviews 118 reviews
55 hotel reviews
Reviews in 77 cities Reviews in 77 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed February 22, 2013

This was a nice hotel, and it did the job. THe breakfast was good and the people were nice. The hotel is being renovated and it looks nice.
If I had a suggestion for the hotel, it would be to get rid of the guest laundry on the second floor. The washer was small but only cost $1. That would have been okay but there is only one washer and one dryer. The dryer is terrible, it took over an two hours to get the clothes damp. The washing machine does not spin enough of the water out.so the clothes were still too wet and the dryer was no good. I suggect you move the laundry to a more convient location, get two new washers and two new dryers and then add a chair so people coulld sit while doing their laundry.

Room Tip: My GPS took me to the wrong street. Just drive thru the Cracker Barrel parking lot to the hotel.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, February 24, 2013
Thank you for your detailed review of our hotel. We appreciate your feedback and will certainly correct the issues with the guest laundry and look into upgrading it for the further satisfaction of all our guests. Again, thank you choosing Comfort Suites Texarkana TX.

Jennifer Newman
General Manager
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New Market, Maryland
Top Contributor
80 reviews 80 reviews
37 hotel reviews
Reviews in 50 cities Reviews in 50 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed January 6, 2013

After a long day of driving, 1000 miles, we where looking for a great nights rest. We were not disappointed. The staff friendly, the room clean , and the bed extremely comfortable. It is always nice to be able to relax in the spacious accommodations Comfort Suites normally provides. The only problem we had on this particular visit was the heater had gone out on the pool so a relaxing swim was not an option.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, January 8, 2013
We want to tahnk you for your wonderful review and apologize for the heater but it has since been fixed and is reading a toasty 88 degrees. We hope to see you again soon and thank you again.

Jennifer Newman
General Manager
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Austin
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed November 15, 2012

What a disappointment. I am a loyal Comfort Inn customer and this is near the bottom of the barrel from what I've come to expect for Comfort Inn quality. Friendly staff - yes, clean and well kept room - no! Stains on the duvet, tears in the carpet, black/white TV (no color reception), half of sheer curtain just missing, burns on blackout curtain, chips in the tub - suffice it to say the rooms are in serious need of refurbishing let alone a good deep cleaning. (mgmt - it's room 322 if you want to verify). And all this for more than I've ever paid for a Comfort Inn/Suites anywhere else. It left me with a "taken advantage of" feeling. My advice, look for somewhere else to stay in Texarkana.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, November 16, 2012
We reviewed your account and noticed you were actually on a different floor and room. I am not sure if there was some misunderstanding but we certainly take complaints such as this seriously and apologize if we made you felt taken advantage of. It was not our intention and I can only say that I wish you would have brought it to my attention during your stay. Please stay with us again so that you may see we use all comments constructively. Thank you
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Cheshire,OH
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 8, 2012

We have stayed here twice and intend to make it our permanent stop-over in our trips from Ohio to Texas. The staff is very friendly and helpful and the General Manager is a refreshing representative of southern charm. The entire experience has been nothing short of amazing. On our first stay here we had a small glitch and the GM (Jennifer) didn't give us lip service over the phone as most managers tend to do. Instead, she surprised us by coming to the room personally and ensured we were totally satisfied in her resolution of the complaint we had lodged. It was so petty that we probably shouldn't have even complained. But to the manager it must have seemed like a major issue. Everything about this establishment seems to scream, "Come back soon"! North Carolina's loss is a big gain for Texas!!

Room Tip: Just choose this place. Superbly managed and great staff!
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, November 9, 2012
What a pleasant surprise to see this wonderfully sweet review today! It is always so great to meet guests like yourselves and from my own home state at that. We really do strive to make our guests happy and we are all glad to hear we did that. Please please come back soon to visit with us.
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1 review
5 of 5 stars Reviewed November 7, 2012 via mobile

The company i work for uses this particular hotel for 2-4 nights a week every week. Ivan and Casey are the two main receptionist that i deal with. They both greet me with a warm welcome and always have a smile on their face. Typically there have been a few times where there were issues but they have never failed to get the issues resolved in a very timely manner. I would recommend this hotel to anyone looking for great service and a good value.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, November 16, 2012
We really appreciate your encouraging words and the acknowledgement of our evening staff. We strive to make all of our guests happy and it's a great thing when we hear our company patrons are satisfied. We hope that you and your fellow co-workers will continue to grace our establishment with your business. Thank you very much!
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Charlo, Canada
Top Contributor
60 reviews 60 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed October 24, 2012 via mobile

I have stayed at this hotel a few times on business. I'll start off with the positives.

The front desk staff (especially the evening girl, brandy?) and kitchen staff are very friendly and accommodating. The rooms are furnished nicely and many are newly remodeled. The area is good, with lots of restaurants and shopping nearby. The price is reasonable.

Now the negative

The rooms on the third floor where I have stayed a couple times have not been very clean. I am assuming they may have a new housekeeper or something as it appears that several steps in the cleaning process have been forgotten or missed. This last time the blow dryer was just laying out on the sink all unwrapped, there was hair in the shower, on the sink, in the floor, etc...yuck. The toilet paper rolled out almost touching the floor. It looked like someone just had checked out from the room except the bed was made.

Also the housekeepers at this hotel start going door to door knocking very loudly starting at or before 9. For someone who works late and doesn't get in till 3 or 4 am sometimes, this is very annoying. This doesn't happen at very many other hotels I stay at.
Check out is at 11. Some of the housekeepers have attitudes and act very annoyed if you aren't gone by 8 or 9.

This hotel is generally very loud. The first night here I was kept up till after midnight by the people in the rooms around me. Very thin walls. You can hear word for word the conversations of other guests in their rooms and in the hall.

Overall a nice hotel but the issues I have repeatedly experienced here have made me decide to stay elsewhere next time.

Stayed October 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, November 2, 2012
Thank you for choosing Comfort Suites Texarkana TX on several occasions. Please accept our apology on the issues with housekeeping and allow us to prove to you that these issues have been corrected. You were right in assuming that we were training new staff but the kinks have been ironed out and we would be so honored if you would decide to give us another chance on your next trip in town. Thank you for taking your time to let us know what we needed to improve on so that we could make all of our guests stay a better one.
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Additional Information about Comfort Suites

Address: 215 Richill Drive, Texarkana, TX 75503
Phone Number:
Location: United States > Texas > Texarkana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Texarkana
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Comfort Hotel Texarkana
Comfort Suites Texarkana

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