What a disappointment. I am a loyal Comfort Inn customer and this is near the bottom of the barrel from what I've come to expect for Comfort Inn quality. Friendly staff - yes, clean and well kept room - no! Stains on the duvet, tears in the carpet, black/white TV (no color reception), half of sheer curtain just missing, burns on blackout curtain, chips in the tub - suffice it to say the rooms are in serious need of refurbishing let alone a good deep cleaning. (mgmt - it's room 322 if you want to verify). And all this for more than I've ever paid for a Comfort Inn/Suites anywhere else. It left me with a "taken advantage of" feeling. My advice, look for somewhere else to stay in Texarkana.

We have stayed here twice and intend to make it our permanent stop-over in our trips from Ohio to Texas. The staff is very friendly and helpful and the General Manager is a refreshing representative of southern charm. The entire experience has been nothing short of amazing. On our first stay here we had a small glitch and the GM (Jennifer) didn't give us lip service over the phone as most managers tend to do. Instead, she surprised us by coming to the room personally and ensured we were totally satisfied in her resolution of the complaint we had lodged. It was so petty that we probably shouldn't have even complained. But to the manager it must have seemed like a major issue. Everything about this establishment seems to scream, "Come back soon"! North Carolina's loss is a big gain for Texas!!

The company i work for uses this particular hotel for 2-4 nights a week every week. Ivan and Casey are the two main receptionist that i deal with. They both greet me with a warm welcome and always have a smile on their face. Typically there have been a few times where there were issues but they have never failed to get the issues resolved in a very timely manner. I would recommend this hotel to anyone looking for great service and a good value.

I have stayed at this hotel a few times on business. I'll start off with the positives.

The front desk staff (especially the evening girl, brandy?) and kitchen staff are very friendly and accommodating. The rooms are furnished nicely and many are newly remodeled. The area is good, with lots of restaurants and shopping nearby. The price is reasonable.

Now the negative

The rooms on the third floor where I have stayed a couple times have not been very clean. I am assuming they may have a new housekeeper or something as it appears that several steps in the cleaning process have been forgotten or missed. This last time the blow dryer was just laying out on the sink all unwrapped, there was hair in the shower, on the sink, in the floor, etc...yuck. The toilet paper rolled out almost touching the floor. It looked like someone just had checked out from the room except the bed was made.

Also the housekeepers at this hotel start going door to door knocking very loudly starting at or before 9. For someone who works late and doesn't get in till 3 or 4 am sometimes, this is very annoying. This doesn't happen at very many other hotels I stay at.
Check out is at 11. Some of the housekeepers have attitudes and act very annoyed if you aren't gone by 8 or 9.

This hotel is generally very loud. The first night here I was kept up till after midnight by the people in the rooms around me. Very thin walls. You can hear word for word the conversations of other guests in their rooms and in the hall.

Overall a nice hotel but the issues I have repeatedly experienced here have made me decide to stay elsewhere next time.