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“The staff always greets you with a smile and are more than willing to help at all times.” 5 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   215 Richill Drive, Texarkana, TX 75503   |  
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Ranked #10 of 20 Hotels in Texarkana
1 review
“The staff always greets you with a smile and are more than willing to help at all times.”
5 of 5 stars Reviewed November 7, 2012 via mobile

The company i work for uses this particular hotel for 2-4 nights a week every week. Ivan and Casey are the two main receptionist that i deal with. They both greet me with a warm welcome and always have a smile on their face. Typically there have been a few times where there were issues but they have never failed to get the issues resolved in a very timely manner. I would recommend this hotel to anyone looking for great service and a good value.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, November 16, 2012
We really appreciate your encouraging words and the acknowledgement of our evening staff. We strive to make all of our guests happy and it's a great thing when we hear our company patrons are satisfied. We hope that you and your fellow co-workers will continue to grace our establishment with your business. Thank you very much!
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105 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Charlo, Canada
Top Contributor
60 reviews 60 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed October 24, 2012 via mobile

I have stayed at this hotel a few times on business. I'll start off with the positives.

The front desk staff (especially the evening girl, brandy?) and kitchen staff are very friendly and accommodating. The rooms are furnished nicely and many are newly remodeled. The area is good, with lots of restaurants and shopping nearby. The price is reasonable.

Now the negative

The rooms on the third floor where I have stayed a couple times have not been very clean. I am assuming they may have a new housekeeper or something as it appears that several steps in the cleaning process have been forgotten or missed. This last time the blow dryer was just laying out on the sink all unwrapped, there was hair in the shower, on the sink, in the floor, etc...yuck. The toilet paper rolled out almost touching the floor. It looked like someone just had checked out from the room except the bed was made.

Also the housekeepers at this hotel start going door to door knocking very loudly starting at or before 9. For someone who works late and doesn't get in till 3 or 4 am sometimes, this is very annoying. This doesn't happen at very many other hotels I stay at.
Check out is at 11. Some of the housekeepers have attitudes and act very annoyed if you aren't gone by 8 or 9.

This hotel is generally very loud. The first night here I was kept up till after midnight by the people in the rooms around me. Very thin walls. You can hear word for word the conversations of other guests in their rooms and in the hall.

Overall a nice hotel but the issues I have repeatedly experienced here have made me decide to stay elsewhere next time.

Stayed October 2012, traveled on business
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comfortsuitestxk, General Manager at Comfort Suites, responded to this review, November 2, 2012
Thank you for choosing Comfort Suites Texarkana TX on several occasions. Please accept our apology on the issues with housekeeping and allow us to prove to you that these issues have been corrected. You were right in assuming that we were training new staff but the kinks have been ironed out and we would be so honored if you would decide to give us another chance on your next trip in town. Thank you for taking your time to let us know what we needed to improve on so that we could make all of our guests stay a better one.
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Austin, Texas
Top Contributor
52 reviews 52 reviews
28 hotel reviews
Reviews in 42 cities Reviews in 42 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 11, 2012 via mobile

We broke down and spent three days here waiting for our vehicle to be repaired. The beds were perfect and the pillows offered a variety of comfort levels. There were some blemishes on the mix and match furnishings. Soft towels, great shower head with good pressure and hot water to spare. The AC was good and cold, but the dial was broken, so we set it on low and were fine. The outlet for the microwave had issues and the coffee maker did not work. I reported this but nothing was ever done. On the second day they began gutting the third floor rooms (where we stayed) so we were exposed to paint and chemical odors and forced to navigate through the maze of furniture lining the hallway. At least they are keeping the place up. Breakfast was the usual egg product and processed meat. We came down 15 minutes before breakfast was officially over to find nothing restocked and pickins pretty slim. Not much personality from the staff. The work out facility was dirty and disgusting and equipment didn't work. The indoor pool reeked of chlorine, making that part of the hotel very undesirable. The best thing I can say (other than the bed) was the flat screen TV was top quality, which made watching the Olympics a real joy (as this was our primary form of entertainment the three days we were unexpectedly forced to stay in Texarkana). All the usual LogoLand restaurants are close by, some within walking distance.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, August 16, 2012
We were sorry to hear about the circumstances for your recent stay in Texarkana but are glad you decided to stay with Comfort Suites Texarkana. As you mentioned we are going through renovations and apologize for any complications that caused you and your family. Hopefully if you are ever in our area in the future and for bettter reasons you will try our hotel again. Thank you for your detailed review.

Jennifer Newman
General Manager
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Lake Charles, Louisiana
Top Contributor
172 reviews 172 reviews
31 hotel reviews
Reviews in 58 cities Reviews in 58 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed July 29, 2012 via mobile

Location is a small inconvenience, but would recommend it. Clean rooms, good beds. Good selection of restaurants in walking distance. Exercise equipment quality was below average. Far enough off of interstate that road noise was not an issue.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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comfortsuitestxk, General Manager at Comfort Suites, responded to this review, August 2, 2012
Thank you for choosing, Comfort Suites Texarkana, and letting us know about your recent stay with our hotel. We have replaced our treadmill and also now provide a complimentary pass to a local gym for our guests. Hopefully you will stay with us in the future and see the changes we have made. Thank you again.
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Lafayette, Louisiana, United States
1 review
4 of 5 stars Reviewed July 24, 2012

The staff was very friendly and the rooms were very clean. After being on the road for almost 6 hours it was great to unwind in the comfortable suite provided and the room was larger than I expected, they also had a little area outside that was very well kept and quite a great place to have breakfast. The location was central to the highway and lots of great shopping and dining, the hotel also offered delivery service with a local restaurant for a small fee, really nice when you just want to relax in your room. Overall a great stay.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, August 2, 2012
We want to personally thank you for your warm words and let you know that we are taking even more steps to improve our guest experiance. We look forward to seeing you again in the future.
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Lafayette, Louisiana
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 24, 2012

It's always a pleasure to visit a hotel where the staff are extremely pleasant! I love how all the rooms are suites and there is plenty of room for my family (including a small child that needs a pack-n-play). The rooms are always clean & smelling fresh. the swimming pool is alway clean & the water looks great. I also love that the hotel is located in the main part of town near lots of shopping & restaurants. The staff is also very helpful with directions.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, July 26, 2012
We take great pride in our staff and overall customer service. Our pool is a great feature for guests with children and we are glad your family enjoyed it also.Thank you for your continued patronage and hopefully we will see you again soon.

Jennifer Newman

General Manager
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Baton Rouge, Louisiana
1 review
4 of 5 stars Reviewed July 24, 2012

Both the staff and the hotel were very nice. A great place for a great price. We will be staying here again. They had an extremely clean swimming pool & also offer access to a fitness center & discount to a local restaurant.

Room Tip: Booked through the choice website & it was extremely easy.
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, August 2, 2012
Our pool offers hours of enjoyment for our guests and we are thrilled to hear you made use of it also. We now offer a complimentary pass to a local gym for a more extensive workout to all our guests.
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Additional Information about Comfort Suites

Address: 215 Richill Drive, Texarkana, TX 75503
Phone Number:
Location: United States > Texas > Texarkana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Texarkana
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Comfort Hotel Texarkana
Comfort Suites Texarkana

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