We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“In the Midst of a Makeover” 4 of 5 stars
Review of Comfort Suites

Save Saved
You added Comfort Suites to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Comfort Suites
2.5 of 5 Hotel   |   215 Richill Drive, Texarkana, TX 75503   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #10 of 21 hotels in Texarkana
Austin, Texas
Top Contributor
53 reviews 53 reviews
28 hotel reviews
Reviews in 42 cities Reviews in 42 cities
34 helpful votes 34 helpful votes
“In the Midst of a Makeover”
4 of 5 stars Reviewed August 11, 2012 via mobile

We broke down and spent three days here waiting for our vehicle to be repaired. The beds were perfect and the pillows offered a variety of comfort levels. There were some blemishes on the mix and match furnishings. Soft towels, great shower head with good pressure and hot water to spare. The AC was good and cold, but the dial was broken, so we set it on low and were fine. The outlet for the microwave had issues and the coffee maker did not work. I reported this but nothing was ever done. On the second day they began gutting the third floor rooms (where we stayed) so we were exposed to paint and chemical odors and forced to navigate through the maze of furniture lining the hallway. At least they are keeping the place up. Breakfast was the usual egg product and processed meat. We came down 15 minutes before breakfast was officially over to find nothing restocked and pickins pretty slim. Not much personality from the staff. The work out facility was dirty and disgusting and equipment didn't work. The indoor pool reeked of chlorine, making that part of the hotel very undesirable. The best thing I can say (other than the bed) was the flat screen TV was top quality, which made watching the Olympics a real joy (as this was our primary form of entertainment the three days we were unexpectedly forced to stay in Texarkana). All the usual LogoLand restaurants are close by, some within walking distance.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, August 16, 2012
We were sorry to hear about the circumstances for your recent stay in Texarkana but are glad you decided to stay with Comfort Suites Texarkana. As you mentioned we are going through renovations and apologize for any complications that caused you and your family. Hopefully if you are ever in our area in the future and for bettter reasons you will try our hotel again. Thank you for your detailed review.

Jennifer Newman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

90 people have reviewed this hotel

Traveler rating
    24
    25
    17
    10
    14
See reviews for
35
10
4
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Lake Charles, Louisiana
Top Contributor
125 reviews 125 reviews
26 hotel reviews
Reviews in 50 cities Reviews in 50 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed July 29, 2012 via mobile

Location is a small inconvenience, but would recommend it. Clean rooms, good beds. Good selection of restaurants in walking distance. Exercise equipment quality was below average. Far enough off of interstate that road noise was not an issue.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, August 2, 2012
Thank you for choosing, Comfort Suites Texarkana, and letting us know about your recent stay with our hotel. We have replaced our treadmill and also now provide a complimentary pass to a local gym for our guests. Hopefully you will stay with us in the future and see the changes we have made. Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Louisiana, United States
1 review
4 of 5 stars Reviewed July 24, 2012

The staff was very friendly and the rooms were very clean. After being on the road for almost 6 hours it was great to unwind in the comfortable suite provided and the room was larger than I expected, they also had a little area outside that was very well kept and quite a great place to have breakfast. The location was central to the highway and lots of great shopping and dining, the hotel also offered delivery service with a local restaurant for a small fee, really nice when you just want to relax in your room. Overall a great stay.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, August 2, 2012
We want to personally thank you for your warm words and let you know that we are taking even more steps to improve our guest experiance. We look forward to seeing you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Louisiana
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 24, 2012

It's always a pleasure to visit a hotel where the staff are extremely pleasant! I love how all the rooms are suites and there is plenty of room for my family (including a small child that needs a pack-n-play). The rooms are always clean & smelling fresh. the swimming pool is alway clean & the water looks great. I also love that the hotel is located in the main part of town near lots of shopping & restaurants. The staff is also very helpful with directions.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, July 26, 2012
We take great pride in our staff and overall customer service. Our pool is a great feature for guests with children and we are glad your family enjoyed it also.Thank you for your continued patronage and hopefully we will see you again soon.

Jennifer Newman

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge, Louisiana
1 review
4 of 5 stars Reviewed July 24, 2012

Both the staff and the hotel were very nice. A great place for a great price. We will be staying here again. They had an extremely clean swimming pool & also offer access to a fitness center & discount to a local restaurant.

Room Tip: Booked through the choice website & it was extremely easy.
See more room tips
  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, August 2, 2012
Our pool offers hours of enjoyment for our guests and we are thrilled to hear you made use of it also. We now offer a complimentary pass to a local gym for a more extensive workout to all our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waco, Texas
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 24, 2012

Don't be thrown by some of the negative or lukewarm reviews. We stayed there in late July 2012 and were very pleased. Clean, well-maintained, comfortable, good service and lots of nice touches like the fountain out front (three bronze statues of children playing in the water), the putting green out back, a very nice indoor pool and a lovely sitting area with chairs and tables in the rear garden. The paint, wallpaper and carpet looked fresh, so the place had either undergone a recent update or has been exceptionally maintained. Breakfast was okay, though not quite up to what I've had at similar hotels recently, but that was a small thing. Overall, it was a very pleasant stay and an exceptional value.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, July 26, 2012
We are very glad to hear that the changes we are making have been noticed and appreciated. Thank you for leaving such a detailed and positive review. We hope that you stay at Comfort Suites Texarkana again soon.

Jennifer Newman
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrison, Arkansas
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 18, 2012

This place is in need of updates!! I was disapointed with my room. The wallpaper was torn off in a place in the bathroom. The shower was a trickle. The grout was missing from part of the bathroom floor. An electrical outlet was falling off the wall - UNSAFE. Glad I didn't have small children with me.

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, July 19, 2012
We certainly understand your concerns and want to assure you we are currently under renovations at the moment. We are taking the renovations slower to be able to continue to accomodate our expected arrivals and not disrupt any travel plans. We thank you for your feedback and heopfully you will return after the new year to see the changes we have put in place.


Jennier Newman
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Comfort Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Suites

Address: 215 Richill Drive, Texarkana, TX 75503
Phone Number:
Location: United States > Texas > Texarkana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 21 hotels in Texarkana
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Travelocity, Hotels.com, Priceline, Tingo, BookingOdigeoWL, Despegar.com, Expedia, Venere, Agoda and Otel so you can book your Comfort Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Hotel Texarkana
Comfort Suites Texarkana

Owners: What's your side of the story?

If you own or manage Comfort Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.