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“Customer care is thriving at this place.” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Terrell

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Holiday Inn Express Hotel & Suites Terrell
2.5 of 5 Hotel   |   300 Tanger Drive, Terrell, TX 75160   |  
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Ranked #1 of 8 Hotels in Terrell
1 review
1 helpful vote 1 helpful vote
“Customer care is thriving at this place.”
5 of 5 stars Reviewed June 21, 2013 via mobile

First time in my stay at a hotel, that some staff i dont know if it was the manager or not but they came out to the breakfast bar and greeted people. Even the cook did, they all were asking how we were and how our night was. Now that's what u call customer service. People first, yourself last.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thisterrellhotelroc, Front Office Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review, July 2, 2013
We want to thank you for staying at the Holiday Inn Express & Suites in Terrell, Texas. We are glad that you enjoyed your stay with us and we want to thank you for taking the time to write us a review. We are glad to hear positive comments about our staff. We strive to have the best customer service and it is nice to hear that we are doing a good job. Thank you again and we look forward to seeing you soon. I hope you have a wonderful day!

Thank You,
Brittany Baker
Front Office Manager
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90 reviews from our community

Traveler rating
    50
    25
    9
    2
    4
See reviews for
23
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
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English first
Virginia
Top Contributor
81 reviews 81 reviews
38 hotel reviews
Reviews in 48 cities Reviews in 48 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 20, 2013

Stayed here while we visited some family nearby. The hotel location was very nice. The hotel is clean, very friendly staff, the breakfast was excellent and they kept it stocked. Overall a very nice hotel. I would stay here again.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
texas
Top Contributor
92 reviews 92 reviews
46 hotel reviews
Reviews in 42 cities Reviews in 42 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed April 21, 2013

My daughter and I were on our way home from New Orleans and spent the night here. The hotel was very nice and clean. We were greeted by the nicest desk clerk. The weather had turned extremely cold and as we checked we asked what the weather was supposed to be the next morning. She stated she wasn't sure, but by the time we had got into our room she was calling with an update on the weather. The beds were very comfortable. The bath room was very clean. We had a nice quiet night.

Room Tip: I don't have any information on this as I only stayed one night in one room.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 17, 2013

I don't typically stay in Holiday Inns but for a tournament we reserved eight rooms and couldn't have been happier. Service just stands out. The staff will bend over backwards to make sure you are happy. We asked for late check out, no problem, then the kids were late and still no problem. Have to say there is not much to do out there but the outlet mall next door and Carmona's adjacent was nice. Property was clean and breakfast was good.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tuscaloosa, Alabama
Top Contributor
63 reviews 63 reviews
30 hotel reviews
Reviews in 35 cities Reviews in 35 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed March 14, 2013

This was a spur-of-the-moment stop while on the road. Easily accessible and close to dining, this hotel seemed like a good choice. The room was extremely nice and clean, with soft, comfortable bedding and plenty of room. The bathroom was in great shape and spotless.

There are a couple of cons, though. The swimming pool must be quite close to the elevator, because there was a strong chlorine smell. A couple of times there was water on the floor in front of the elevator doors, which seems quite dangerous for people trying to maneuver luggage onto an elevator. Also, this hotel is rather loud. There were some kids staying on my floor, and I could hear them running up and down the hallways, screaming and slamming doors. This hotel would be a good option for families, but not so much for couples or business travelers who would like a little quiet.

Also, this hotel was quite expensive for a Holiday Inn Express. I stay in a lot of Marriott, Hyatt and Hilton chain hotels, and this was between $30 and $50 more per night than a comparable Courtyard or Residence Inn.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review, April 1, 2013
Dear Wearywriter,

Thank you for your feedback of our hotel. It is great to know that you found our property to be convenient for your needs and our room accommodations to be comfortable. However, allow me to apologize for the inconvenience you may have experience with the noise levels on site. We take all reviews negative or positive very seriously and your feedback will help us improve for our next guest or your next visit.

Sincerely,

Pam G.
Case Manager
IHGCare
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Dallas, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 16, 2013

The hotel staff were great and the room very clean. The bed was extremely comfortable. I just want to caution visitors that I parked in the side parking lot and when I left the next morning my gas cap was open and the tank lid pulled out. Apparently someone tried to steal my fuel, but were unable to do so since my tank cannot be siphoned.
I realize the hotel staff cannot control this type of problem, but guests need to be aware.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thisterrellhotelroc, Front Office Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review, January 26, 2013
Thank you very much for the feedback. We are pleased that you chose our hotel.. We want to thank you for generous comments about our employees, the room you stayed in and the comfortable beds.. We really appreciate that. We are glad to hear positive comments from you regarding the staff, and the property in general. We like to take the positive notes to relay to our staff to praise them for a job well done. I am so sorry that someone tried stealing your gas out of your car, when I read your comment, I called the police department and asked them to watch over our property more than what they already do. Thanks again...I hope you have a wonderful day! We hope to see you again in the future.

Brittany Baker (Front Office Manager)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Beach CA
Top Contributor
69 reviews 69 reviews
12 hotel reviews
Reviews in 30 cities Reviews in 30 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed November 12, 2012

Agree with previous review; based on the price, this property didn't shine above all other options. The printer in the business center was "broken" and couldn't be fixed. There was no manager on duty at all, she would return in the morning. Really?! That's bizarre. The room was large and fairly clean. The fixtures in the tub was loose and barely hanging on to the wall. The carpet seemed worn. There were no laundry facilities. And the oddest thing... the room had a HUGE bare area - with nothing there, no couch, no desk, no end table, no chair.. nothing. Check your room here before you commit. The breakfast, as the previous reviewed mentioned, was just okay. No fresh fruit. Weird again. Just not up to general HI Express standards to me. On the upside, Alex at the front desk did try his best.

Room Tip: One with furniture!
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  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Terrell

Address: 300 Tanger Drive, Terrell, TX 75160
Phone Number:
Location: United States > Texas > Terrell
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Terrell
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Terrell 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
Enjoy a comfortable stay at our Terrell, Texas hotel. Surrounded by the beautiful land of northeastern Texas and just minutes away from area colleges and businesses, our Terrell, Texas, Holiday Inn Express Hotel and Suites is one of the finest Terrell hotels around. You'll find the headquarters for businesses such as Madix as well as the distribution centers for companies like Goodyear and Wal-Mart within four miles of our Terrell lodging. Our hotel near Dallas, Texas, keeps you connected to the surrounding cities because we're conveniently located off Interstate 20 and near Highway 80. Corporate and leisure travelers alike will benefit from our Terrell hotel's location near the Tanger Outlet, located next door to our Terrell hotel, and as the Forney Antique shopping district just three miles away in downtown Terrell. Immerse yourself in Western culture by taking a historical walking tour through downtown Terrell, or enjoy your own Texas adventure by attending a rodeo at the Wade Indoor Arena. Our Terrell hotel will keep you comfortable while traveling with our cozy triple-sheeted beds and Simply Smart bath options. You'll stay easily connected with our free high-speed, wired and wireless Internet access, available in every one or our Terrell hotel rooms. Don't settle for a discount hotel in Terrell when you can have the comfort you deserve at the Terrell Holiday Inn Express Hotel and Suites. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Terrell
Holiday Inn Terrell
Terrell Holiday Inn

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