We arrived to a wonderful woman who greeted us and gave us a great room location. Upon bringing up all our luggage for our trip to our room I went to use the restroom and the bathtub was COVERED IN BUGS (looked to be fleas or knats) not to mention the ants all over the bathroom floor. So she gave us a new room which is located right beside the elevator. I got ZERO sleep that night to wake up and do a full days work! I went down to the desk and explained how we had to change rooms and our new room all you heard all night long was the dinging of the elevator and loud people. The older gentleman with white hair was very rude and condescending. He actually told me there was nothing he could do and if I called on Monday I could speak to a manager!!!! Our reservation was for the weekend leaving on Sunday, so that was useless. He then called our room and told me that the holiday inn next door had room and he would be happy to go ahead and check us out!!!! Mind you we were therefor a wedding and needing our room to get ready. We advised after becalmed again not to check us out as we really didn't have the time to switch hotels and get ready for the wedding. He then called a third time now offering to switch us rooms after he already told me there was nothing he could do and there was no rooms!!! We only stayed the second night out of pure convenience! I've never met a more rude and condescending customer service rep in my life. I would never stay here again or recommend it to anyone. Not to mention the mattress in the second room was disgusting and slept fully clothed for fear of bed bugs!!!
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- Also Known As:
- Residence Inn Temple Hotel Temple
- Temple Residence Inn