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“No Consideration for Loyalty” 2 of 5 stars
Review of Hampton Inn Sweetwater

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Hampton Inn Sweetwater
2.5 of 5 Hotel   |   302 SE Georgia Avenue, Sweetwater, TX 79556   |  
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2X Points Package
Ranked #1 of 8 Hotels in Sweetwater
Ft Worth, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“No Consideration for Loyalty”
2 of 5 stars Reviewed December 10, 2013

I was charged for a missed night stay due to my inability to get into Sweetwater the Sunday night. Although I was booked for 6 more additional nights the manager said that I cannot be credited for my missed stay because I booked my reservation on line(Hilton website). I checked out 2 days early because I guess Hilton properties don't value my $20-30,000 I spend each year with them. If you don't value good customer service you don't deserve my loyalty. Bye Bye.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian S, General Manager at Hampton Inn Sweetwater, responded to this review, December 12, 2013
Thank you for choosing to stay with us here at the Hampton Inn Sweetwater! We appreciate your feedback. We apologize that you did not receive the level of service you were expecting. We strive to provide the best in service and apologize you did not receive that. I hope that after we had a chance to talk that you will continue to utilize the Hilton Brand for all your lodging needs! We hope to see you in the New Year!
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148 reviews from our community

Traveler rating
    85
    51
    5
    6
    1
See reviews for
40
37
8
47
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Hollywood, Maryland
Top Contributor
78 reviews 78 reviews
47 hotel reviews
Reviews in 38 cities Reviews in 38 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 7, 2013

Stayed there while driving cross county. Brand new hotel and very clean. Staff is helpful but not local so they sent me to a place for dinner that was in shady part of town. Hotel is right off of I-10 but very quiet and clean. Not much to eat or do nearby but if only passing through or you have other purpose hotel is perfect. Hotel would be a 5 if not for the surrounding area being substandard.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian S, General Manager at Hampton Inn Sweetwater, responded to this review, January 2, 2014
Thank you for choosing to stay with us here at the Hampton Inn Sweetwater! We appreciate your feedback and are pleased that you had a good experience with us! We love that you decided to stay with us! We would love to be the hotel you come back to anytime you are in Sweetwater!
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Lytle, United States
1 review
4 of 5 stars Reviewed December 3, 2013

Nice place but the complimentary breakfast had some issues when I stayed. In all fairness it was right after a holiday so I am sure that played into it. Staff was nice, location was nice, awesome lobby for a hotel that had such a good price.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian S, General Manager at Hampton Inn Sweetwater, responded to this review, January 2, 2014
Thank you for choosing to stay with us here at the Hampton Inn Sweetwater! We appreciate your feedback and are pleased that you had a great experience with us! We love that you decided to stay with us! We do apologize for the bad breakfast experience and will share your comments with the staff so that we can grow from these problems. We would love to be the hotel you come back to anytime you are in Sweetwater!
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Florence, Colorado, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 1, 2013

Very nice Hotel (Motel?) Really enjoyed the breakfast. Fresh fruit, oatmeal things I like, oh and eggs and ham too. Very convenient, right off freeway exit on frontage road. My first time at a Hampton, won't be my last.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian S, General Manager at Hampton Inn Sweetwater, responded to this review, January 2, 2014
Thank you for choosing to stay with us here at the Hampton Inn Sweetwater! We appreciate your feedback and are pleased that you had a great experience with us! We are excited that your first experience with Hampton was a great one! We would love to be the hotel you come back to anytime you are in Sweetwater!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 15, 2013

The breakfast menu and food was terrible. We had to wait for eggs/sausage to be put out and then they were cold. Take your family somewhere nearby for a good breakfast and don't waste your time eating at the hotel.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian S, General Manager at Hampton Inn Sweetwater, responded to this review, December 10, 2013
Thank you for choosing to stay with us here at the Hampton Inn Sweetwater! We appreciate your feedback! We do apologize for the poor breakfast experience you had while staying with us and will share your comments with the staff to help improve on this for the future. We do hope you decide to give us another try the next time you are in Sweetwater!
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A TripAdvisor Member
4 of 5 stars Reviewed November 13, 2013

We chose this hotel thanks to the positive reviews here. We agree it is a very nice hotel with spotlessly clean rooms. We didn't eat breakfast here because it was packed with a busload of Colorado college students, so went across the street to McDonalds where it wasn't as busy, so I Can't review the free breakfast. The only reason I didn't give this hotel a 5...is because the young lady at the front desk was not at all friendly. She was not rude but didn't smile or welcome us to the hotel.
If we ever return to Sweetwater, we will stay here...if the reviews here stay high.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian S, General Manager at Hampton Inn Sweetwater, responded to this review, December 10, 2013
Thank you for choosing to stay with us here at the Hampton Inn Sweetwater! We appreciate your feedback and are pleased that you had a great experience with us! We love that you decided to stay with us! We do apologize for the lack of friendliness you received and will share your comments with the staff to ensure this will not happen again. We would love to be the hotel you come back to anytime you are in Sweetwater!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
colorado springs, United States
1 review
5 of 5 stars Reviewed October 30, 2013

Excellent on all fronts; facility, customer service, the whole shooting match. We're an intercollegiate sports program that needed to stay between Lubbock and Dallas for logistical reasons. We knew nothing about Sweetwater and had to make an educated guess on where to stay. Erin (group sales?) was the most courteous and helpful throughout the whole process. Spoke to a few other properties prior to booking and decided, hands down, because of Erin's customer service we would go with the Hampton Inn even if their room rates had come in higher than other and in large part due to the fact that she genuinely seemed to value our business. Thanks to Erin and the rest or your staff, I hope we have the occasion to be in Sweetwater again, if only to stay at the Hampton Inn.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian S, General Manager at Hampton Inn Sweetwater, responded to this review, November 5, 2013
Thank you for choosing to stay with us here at the Hampton Inn Sweetwater! We appreciate your feedback and are pleased that you had a great experience with us! We love that you decided to stay with us for your sporting event! We would love to be the hotel you come back to anytime you are in Sweetwater! I will be letting our Sales Leader Erin know about your kind words about her!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Sweetwater

Address: 302 SE Georgia Avenue, Sweetwater, TX 79556
Phone Number:
Location: United States > Texas > Sweetwater
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Sweetwater
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Sweetwater 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Ideally located of I-20, our Sweetwater, TX hotel is only two miles from Sweetwater's vibrant downtown culture and listed on the National Register of Historic Places. Stay with us when you come to see America's largest wind farm and learn about West Texas history at the Pioneer Museum. We offer complimentary breakfast and WiFi along with a comfortable and clean room to make your visit complete! ... more   less 
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