Upon arriving at the suppose to be newly remodled Stay Express I was shocked, the first room i was put in was 168 after pulling the curtains closed a spider fell down on the table I looked and there were eegs in spider webs very very thick over the curtains and on the walls. Floors were very dirty so I called the front desk and asked if I could have another room I was told yes so I had to load my belongings back up and go to the office where I was given a key to room 216 well no spider webs but floors were not that clean i was tired and just wanted to relax I called the front desk and told her (Tammy) that the new room had fritoes and trash between the bed and night stand and under the TV stand she said i will tell the house keeper in the morning. At 4.00 am I was woken to people running down in front of the rooms yelling laughing and horse playing this continued until 6 i called the front desk and she said yeah there is a wedding going on we have already had to move them people from the other side bc they were distribing the other customers to. Instead of making them calm down she move the wedding people closer to my room. I go back to sleep and was woken at 10 by housekeeping banging on my door I didn't answer it so they came on in and then yelled I am sorry. Check out is not until 12 not sure what they wanted. I got up got dressed and went to the office to talk to a manager. I have worked for a hotel chain before and know that there is always a manager on duty they are not going to let the front desk clerk run the place that is standard in any hotel. I was told that the manager was not in and wouldn't be all day. I got his name and this lady walks out from a door and the front desk clerk says remember the lady that complained about those rooms last night this is her (real rude). well come to find out this was the HEAD HOUSEKEEPER she said the room 168 I have some one in it and I went and asked them this morning if everything was ok and they said yes the room was clean I said either they were real sleepy or just didn't see the spider webs and filth. She said lets go to the other room you are complaining about so we went to room 216 where she walked in and starting striping the bed I said do you see the trash between the bed and the night stand and she said how do I know that you didn't put that there. she was rude I got my belongings and left. I finally get ahold of the manager that night and let him know what happened he said I need to talk to all of them and I will call you back tomorrow well tomorrow has not came yet. Everyone there was very unprofessional from the manager on down so I guess thats how they trained them. All I can say is please do not waste your time or money in this place it was very nasty.
- Official Description (provided by the hotel):
- There is one hotel in the Sweetwater area that stands out from the others. Stay Express Inn & Suites offers reasonable rates for a relaxing stay in a clean, comfortable hotel. Of course there are other Sweetwater lodging options, we work to stand out from the others. We are also conveniently located near various area attractions. What is there to do in Sweetwater? Our town is home of the largest wind farm in Texas. Sweetwater happens to be the place to be during the Rattlesnake Roundup season. We have plenty to do here, with a great year round golf course, browse through the Pioneer Museum, rodeos at the coliseum, and concerts at municipal auditorium. We stand out from other Sweetwater hotels. Our goal is friendly, exceptional service with clean, comfortable, modern facilities. Our deluxe rooms. are available with a single king bed and sofa bed or with two full beds. When it comes to price, our rates are only a fraction of those charged by other Sweetwater motels. Our staff is friendly and professional, and they are always willing and ready to assist you during your stay. We work to make our motel your home away from home. While there are multiple Sweetwater lodging options, there is only one Stay Express Inn & Suites. When you stay with us, your low room rate includes much more than a clean, comfortable room where you will be able to relax. You will also get a mouth-watering free hot breakfast that includes coffee, eggs, bacon, bread, waffles, and fruits; eat to your fill in our clean and comfortable breakfast area and don't forget to enjoy some good TV while you do so. Your stay becomes even better with our fast free Wi-Fi, free parking in our huge parking lot, free local calls, and a free business center you can use to stay connected to work if you need to do so; you can fax, print, and work on the applications of your choice at the convenience of our business center. Customers can also use our convenient laundry area to wash and dry their clothes in case of long-term stays. Stay Express Inn & Suites is truly the first choice for anyone coming to Sweetwater Texas, no matter how long or short the duration of the visit. We have a very large & clean outdoor pool that you can relax in and leave all your stress behind. The pool is family friendly and a great place to hangout with friends and/or co-workers. If you want to go for a relaxing swim to cool off or soak in the rays poolside, you will have ample opportunity to do so here at our motel. All rooms also include a coffee and tea maker, a microwave, a refrigerator, an iron and ironing board. Wake-up service is available to ensure you get up on time for any appointments. ... more less
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- Also Known As:
- Sweetwater Days Inn