I should preface this review with this: I have vacationed on the Emerald Coast Beaches my whole life. I am used to white sand, crystal clear blue-green water and pristine beaches. I've stayed on Alabama beaches and some in Mississippi as well but I am probably what you would consider a beach snob. My husband I joined a large group at Ocean Village a couple of weeks ago to celebrate the marriage of our dear friends. The location is the biggest plus here. Although, most of the rooms aren't beach front, the property has fantastic decking with multiple levels that offers great views of the beach. And you can be in your beach chair in a matter of moments no matter which hotel room you stay in. We stayed in one of the King Suites in the 300 building. It was nicely decorated, clean, cool and the bed was comfy. It was on the end of the building, so as others have noted, there was quite a bit of noise from the door opening and closing. The private deck was nice but I would have enjoyed having a chair to sit in, instead of just the wooden bench. There were several issues that made this an average stay instead of a very good one. The hotel advertises WiFi and when you check in they give you the code but NO ONE in our party was able to use the WiFi the entire time that we were there. One set of friends discovered that the TV wasn't working and when they talked to the office about it they said their was a TV in the bar. It was the very beginning of the Olympics and everyone was excited about watching parts of it and this was poor customer service on the part of the staff. If you advertise WiFi and cable TV, your customers ought to be able to count on utilizing those amenities. Here's another major customer service issue: our party booked out several months prior to our stay. We got group rates, which was great and appreciated. However, upon reserving the hotel staff said that they would confirm each reservations arrival. On the way down from Kansas City my husband and I both called (and left detailed messages with no call back) to inquire about adding Friday night to our stay. When I finally was able to speak to someone, she wasn't helpful and just said we're booked, sorry. I called back and spoke to someone else to make sure that our Saturday/Sunday reservations were confirmed (which they were) and he said the hotel was booked and offered alternate solutions. Because the hotel didn't confirm the arrivals of reservations they ended up having rooms after all and called us at 9:30 p.m. saying they had a room. Fat Chance. By then we had already found a place to stay with our friends. This kind of inattention to detail is what I mean when I say great concept lacking execution. There are good things about this hotel: the staff was friendly (especially the ladies in the restaurant) and the breakfast was good. The bar area was lively and entertaining and the fish tacos were good. It was nice that the hotel offered free ice to its' guests. We built fires on the beach two nights in a row and that was AMAZING. Being able to drive and park on the beach was interesting. Be prepared to pay a one time fee of $10 to do this. It's the only option offered but worth it if you are going to spend time on the beach. There is a liquor store within walking distance and another restaurant. There were crappy things too: the mosquitoes are VICIOUS and it didn't matter what kind or how much bug spray that we used, they ate us alive. The Dow Chemical Plant runs for miles along the inter-coastal areas, which is ugly and worrisome. It wasn't a terrible stay but it could have been so much better. I hope that Ocean Village continues to not only improve the property but also improve their execution.
In the 300 building, avoid rooms on either end or you will have a noisy stay.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We appreciate your thorough comments and feedback. It is so important to us to have this kind of information to pass on to the staff. Some of the items you mentioned were in the process of streamlining like the internet. We had a consultant on property who has greatly improved our internet service. We also have recieved additional chairs that have been distributed throughout the large decks of the hotel for guest gathering. The other controllable items have been discussed with staff as far as follow through for better execution. We know we will be better because of this and hope you return to our little village in the very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.