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“Nice rooms but beds are too soft!” 4 of 5 stars
Review of Hyatt Place Houston/Sugar Land

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Hyatt Place Houston/Sugar Land
3.0 of 5 Hotel   |   16730 Creek Bend Drive, Sugar Land, TX 77478   |  
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Ranked #4 of 7 Hotels in Sugar Land
Certificate of Excellence
GreenLeadersBronze level
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“Nice rooms but beds are too soft!”
4 of 5 stars Reviewed April 6, 2013 via mobile

Nice rooms but beds are too soft!

There was not other type of beds available so I had to suffer backaches for a week. This is not a hotel for people used to firm mattress.
Besides the flofy bed, the rooms are very spacy, the desk is confi and the leaving room is quite nice.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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167 reviews from our community

Traveler rating
    90
    54
    18
    1
    4
See reviews for
43
28
8
62
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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English first
zurigo
Top Contributor
172 reviews 172 reviews
43 hotel reviews
Reviews in 78 cities Reviews in 78 cities
124 helpful votes 124 helpful votes
3 of 5 stars Reviewed March 31, 2013

usual business hotel. Breakfast is simple horrible: dry pancakes and very limited choice in food.
No cheese or ham, just precooked sandwich or omelette which was impossible to cut.
Position is good for business. Room is ok, large enough and with a god space to work. Excellent the 24/7 open gym. Pool is too small....just a big jacuzzi. Staf is extremely kind, as per US standard.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 15, 2013

Loved the location, there is a lake and a jogging trail , so pretty and nice, the manager was so nice, and helpful!!!! The place is really clean and neat! But the decoration is so ugly, the reception looks like a kitchen! They should really try to improve the entrance of the hotel! The rooms are very large and nice.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sugar Land, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 1, 2013

Centrally located in Sugar Land but away from traffic, this hotel offers great value with their free breakfast, free wifi and very spacious rooms. The staff is friendly and the common areas are uniquely scented. I rarely saw anyone else in the gym and used the equipment every day. The only thing that would have made our 7 night stay better, would have been guest laundry facilities.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 13, 2013

This hotel is located close to many business and office locations. The location is beautiful, surrounded by a long lake. The hotel is new and offers excellent stay. The staff is highly courteous and helpful. The only disadvantage is non availability of a good restaurant within the hotel forcing the guests to go out for lunch and dinner. The hotel serves good breakfast. One good thing, which compensates the non availability of restaurant is that the hotel provides you a drop and pick up facility free of charge for going out.

Room Tip: Always ask for lake facing top floors.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 7, 2013

Just spent two days here and at 130$ per night this is outstanding value. Hotel is new and the rooms and facilities are high standard.
Free wifi and a belter of a TV in the room ( 42" screen at least))

Room Tip: Ask for room overlooking the lakeside
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, Director of Sales at Hyatt Place Houston/Sugar Land, responded to this review, February 11, 2013
Thank you very much for your kind comments. We are delighted to hear you enjoyed the property. We focus on maintaining the hotel in great shape, and in adding services that add to your convenience. Just in case you missed it we recently added room service to our guest experience. Post Oak Grill provides the room service, the information to call them and place your order is available at the Front Desk; so next time you visit us give that a try. We are looking forward to welcoming you again. Kind Regards, Linda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coppell, Texas
Top Contributor
78 reviews 78 reviews
9 hotel reviews
Reviews in 31 cities Reviews in 31 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 5, 2013

beautiful new hotel, clean, surrounded by a small lake. Breakfast buffet with a lot of choices including fresh fruit. it ends at 9 on weekdays which is a little earlier when you're on vacation with kids. Gym was nice, on some machines the tv was not working. my son loved the free wifi. Too bad the pool is not covered. No jacuzzi. Rooms are big and nice. The bed has pillow soft top.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, Director of Sales at Hyatt Place Houston/Sugar Land, responded to this review, February 11, 2013
Thank you very much for your feedback. I was responding to a recent review when I noticed yours. Thank you for the heads up regarding the malfunctioning TV on some of the gym equipment. I have asked our maintenance crew to please check all of them to ensure that they are all in working order. On your next visit this should no longer be an issue. I am glad to hear your son enjoyed the free wifi. Nowadays, I can't imagine wifi in a hotel being anything but free! We hope to welcome you back soon. Kind Regards, Linda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Houston/Sugar Land

Address: 16730 Creek Bend Drive, Sugar Land, TX 77478
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Sugar Land
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Sugar Land
#3 Business Hotel in Sugar Land
#3 Family Hotel in Sugar Land
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Houston/Sugar Land 3*
Number of rooms: 214
Reservation Options:
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Also Known As:
Hyatt Place Houston/Sugar Land Hotel Sugar Land

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