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“My Pre-Experience” 5 of 5 stars
Review of Residence Inn Houston Sugar Land

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Residence Inn Houston Sugar Land
3.0 of 5 Hotel   |   12703 Southwest Freeway, US 59, Stafford, TX 77477   |  
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Ranked #6 of 16 Hotels in Stafford
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“My Pre-Experience”
5 of 5 stars Reviewed October 14, 2013

I am currently looking for a hotel and this customer service rep has really sold me on the hotel. My proposed dates of travel are during the Thanksgiving weekend and I had the pleasure of speaking with "Linda" at the desk. She is a JEWEL for telephone customer service. She was patient and answered all my proposed questions on pricing, room availability, and other trip advisor concerns. She even went the extra step to provide me a handicapped accessible room for my uncle that will be travelling with us. It's not too often that we meet people in this mean world that make it a little brighter.

Linda at the Residence Inn in Sugarland....TAKE A BOW!!!!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review, October 16, 2013
Thank you so much for your time and your kind words about our Linda. Yes she is a Jewel and we value her presence immensely. We are so happy that you are coming to visit, I know that you will be just as impressed with the rest of our Associates and will enjoy your stay very much! We look forward to having you!
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71 reviews from our community

Traveler rating
    43
    18
    5
    3
    2
See reviews for
31
4
2
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Scottsdale, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 3, 2013

Stayed here for a few weeks while working in the area. Do not let the Marriott name fool you. THIS PLACE IS HORRIBLE. DIRTY ROOMS, RUDE AND UNPROFESSIONAL STAFF. The lady who booked my room went on and on about the fabulous "full breakfast and hot dinner buffett". THAT WAS A LIE TOO. Breakfast was just some slushy scrambled eggs and microwaved sausage and "dinner buffet" included NACHO NIGHT (a cheap bag of tortilla chips and some melted cheese, SALAD NIGHT (a bag of lettuce and a few tomatoes), CHILI NIGHT ( a cheap disgusting can of non brand name chili and left over nacho chips from NACHO NIGHT. I observed on several occasions where the general manager (owner?) basically told the kitchen girl to stop putting more food out and then just tell the guests that they "ran out of food." Basically, the breakfast and dinner buffets were a total joke but they use this sales pitch to justify the overpricing because you can get into a cheap and cleaner and bigger room with full professional staff down the streets at another hotel. The staff was always rude and unprofessional if you have any concerns or questions. They rooms are filthy and housekeeping do a horrible job and none of them speak any English whatsoever. I have already complained to my company to not put anyone else here. SAVE YOURSELF THE OVERPRICED RATE AND RUDE STAFF AND HEADACHE, DO NOT STAY HERE! 2 WEEKS OF HELL FOR ME!!!! NEVER AGAIN!!!

Room Tip: Do not go to this hotel! It's worse than the $39 a night motel room.
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  • Stayed September 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review, October 7, 2013
Thank you so much for taking the time to let us know about your stay. I am completely stunned, as so is the rest of the staff. We have been #1 on TripAdvisor for quite a while now and are rated in the top 5% of all Residence Inn's in the Nation for guest satisfaction so you can understand our surprise. Everything has shortcomings from time to time, but the fact that you experienced such unpleasantness for so many weeks breaks our heart! Our breakfast is a great feature, as well as the eggs and sausage, we have oatmeal, waffles, hard boiled eggs, yogurt, cereals, muffins, bagels and fresh fruit. Our "dinner buffet" is not actually a dinner but a "Social Hour", simply an opportunity to enjoy a complimentary glass of wine or beer, have a snack and socialize with other guests and the hotel staff. I am also at a complete loss that you felt our staff was rude and unprofessional, we repeatedly receive rave reviews from many of our guests, and would do anything for them. But regardless, you felt you had a horrible experience and for that we sincerely apologize. We do appreciate your comments and will definitely take another look at ourselves and ask the question, “can we be better”, thank you again for your time.
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Baton Rouge, Louisiana
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 3, 2013

The first time I stayed here was last August when we evacuated for Hurricane Issac. It was a nice stay; very comfortable, but unfortunately, not so quiet. There was some construction going on to the exterior of the building right outside of our room. That made for some loud mornings but there was nothing we could do. Other than that, we had no complaints. The room was clean, comfortable and spacious until we could wait out the weather and return home.

This time around there was no construction so it was alot better. The room was clean, comfortable and spacious. They allow pets so our dog was able to stay. The sofa bed needs more cushioning so my only suggestion would be to add two more blankets to the linen package in the top of the closet so that the mattress can be padded down more and made softer.

The breakfast buffet was fine. Lots of coffee and tea options. Eggs, potatoes, waffles, fresh fruit, yogurt, bagels, toast, juices and milk to get you full. The staff was friendly and nice; always saying "good morning" and asking how the food was.

This hotel is close to gas stations, grocery stores, shopping and restaurants. It's located right off of the freeway so it's easy to find.

Room Tip: We stayed on the first floor and were able to hear our neighbors stomping around over us. Ask for a...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review, September 5, 2013
Thank you so much for giving us a second chance after the first time being a noisy experience for you. Yes, the roof is all shiny and new to match all of the new renovations we had done last year on the inside of the hotel. We appreciate you taking the time to give us your review, we are extremely happy that you came back and hope to see you for the 3rd time.
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Fair Oaks Ranch, Texas
1 review
5 of 5 stars Reviewed August 26, 2013

This place has great staff. So friendly & helpful. Always smiling. What a pleasure. Suite was clean, bed was very comfortable. TV was large enough for the room & could be turned to face sofa or bed. Nice design. Enjoyed the breakfast buffet options also. Used elliptical trainer in workout room. Felt safe, good location.

Room Tip: Our suite was open. The bedroom & living area were together, not sure if other suites have opti...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review, September 3, 2013
What a lovely review, thank you so much for taking the time to let us know how much you enjoyed your visit. We are so happy that you left with such a pleasnt experience, please come back and see us again soon!
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Calgary, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2013

Our family is being relocated to Houston area and we were put up in the Residence Inn by Marriot Sugar Land. The staff were so friendly and helpful. The room was clean and spacious as we had a 2 bedroom suite. The breakfast in the morning was fabulous as we each found lots of options to enjoy. They also had an evening supper like buffet where each day was different. Again, there was something for everyone. We had a kitchenette in our room but only used the fridge but they were full size appliances so if you did want to cook you certainly would be able to. The friendly staff really made our stay complete in a city new to us! Thanks so much to Linda who was always smiling and friendly and to the other staff as well who made us feel at home.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review, August 26, 2013
Thank you so much for taking time out of your busy schedule to comment on what a great time you had at the Residence Inn Sugar Land. We love our guests and it's good to know that it shows! It is important to all our staff the our guests are made feel like they are part of the family and it makes us very happy when we've achieved that. Welcome to Houston, may the rest of your experiences here be just as great!
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Spain
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed August 20, 2013

We needed a place to stay for a month and found The Residence inn, here is the SugarLand/Stafford, Texas area.
From the time we got here we were pleasantly surprised to be greeted by an awesome staff.
From Erin to Anna to Bao to Marco, Linda, Peter, Carmen at the front reception area to the housekeeping staff and maintenance crew, they exhibited the utmost of professionalism and hospitality that are inherent among the best of the best.
Each day we are greeted with a warm smile and words of encouragement to help us through the day.
Each time we walk by, they acknowledge us by pour name, which of course they know all their clientele. Hot Breakfast and happy hour is such a plus. Thank you to Margo and Blanca for the great food. You all spoil us. But all good things come to an end when we leave. Thank y ou for making it so memorable for us.

Room Tip: We had the two room suite-- TV in each room and fully equipped kitchen. Rooms facing Techniplex Road...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review, August 26, 2013
You have no idea how happy it makes that you consider us your home away from home here at the Residence Inn Sugar Land. We are truly going to miss you and again, are so thakful that we were able to make you feeld welcomed and part of our family. Please come by and see us again soon!
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Shanghai, China
1 review
5 of 5 stars Reviewed August 2, 2013

My family staied there for 2 weeks and gonna leave tomorrow morning, and we have tried different hotels in Houston, this is the best. The staff there are most hospitality people I met, special thanks to Linda and Peter. They also many convenient service make your stay much more easier- room with cooking and oven equitpments; free light dinner Mon.- Thur.; free ice; free biz center. I surely will return any time travel to Houston.

Room Tip: room near swimming pool
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review, August 5, 2013
We are so happy that you enjoyed your stay with us!! We love Linda and Peter and all our staff, they really do know how to make our guests like you happy while away from home. Thank you so much for taking the time to let us know about your stay, it means a lot to us that you feel this way about our hotel, service and staff. We hope to see you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Houston Sugar Land

Address: 12703 Southwest Freeway, US 59, Stafford, TX 77477
Location: United States > Texas > Stafford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 16 Hotels in Stafford
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Houston Sugar Land 3*
Number of rooms: 78
Official Description (provided by the hotel):
The Residence Inn Houston Sugar Land was recently renovated to combine convenient amenities and a premier location to make it one of the top Sugar Land hotels. This pet-friendly hotel is situated off Highway 59 South, and offers easy access to Houston’s top destinations including The Galleria, Constellation Field, Sugar Land Town Square, and First Colony Mall. Business travelers also appreciate the close proximity to the offices of Yokogawa, Chevron, and Stafford Centre. Guests love to start their day off right with the complimentary breakfast buffet, and unwind at the social hour in the evenings. The renovated guest rooms are 50% larger than standard hotel rooms and offer flat-screen HD TVs, free WiFi and fully-equipped kitchens with stainless steel appliances. After a day at work or play, enjoy a game of basketball on the outdoor sport court, or take a dip in the outdoor pool. Choose the Residence Inn Houston Sugar Land and enjoy the spacious guest rooms and excellent service that make this one of the top hotels in Sugar Land. ... more   less 
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Also Known As:
Stafford Residence Inn

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