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“Terrific Service” 5 of 5 stars
Review of Residence Inn Houston Sugar Land

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Residence Inn Houston Sugar Land
3.0 of 5 Hotel   |   12703 Southwest Freeway, US 59, Stafford, TX 77477   |  
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Ranked #6 of 16 Hotels in Stafford
Lawrence, Kansas
1 review
“Terrific Service”
5 of 5 stars Reviewed May 4, 2013

Stayed at this hotel for a wedding. When we departed, my wife left her favorite pillow in the room. We called the hotel and they told us they would hold it until we decided how we would like for them to ship it. I decided that it wasn't worth the effort to have them send it back to us, so I forgot it. A week later I received a call from the hotel and the lady (would love to give her name but maybe that's not a good idea) encouraged me to get on the USPS web site, get a shipping label and email it to her. I did that, and a few days later the pillow arrived.

Bottom line - this is way over and above the kind of service I would expect from any hotel, so I thought this deserved a mention.

This hotel is very clean, and in a very good location in the greater Houston metro area. The people who run this facility evidently are very proud of their hotel, and it shows.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review, May 6, 2013
Thank you so much for such a lovely resoponse. We re so happy that you had such a gret experience with us! You're right, we are very proud of our hotel and are very excited that you noticed. We would love to have you back, please come see us again soon!
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70 reviews from our community

Traveler rating
    42
    18
    5
    3
    2
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31
4
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27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 28, 2013 via mobile

Had a terrible experience with courtyard next door and their horrible management but have been here in the past and I will never forget the kind and friendly ways of Linda! Top notch service, genuine smile and warm greetings.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review, April 30, 2013
Thank you so much for taking the time to let us know how much you appreciated our Linda! Sorry about your experience next door, but we're glad you found a home at the Residence Inn. We appreciate your comments and hope to see you again real soon!
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Lawrence, Kansas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 17, 2013

My son and his bride picked this hotel for friends, family and the wedding party. There were several written directions to the dinners and rehearsal -- and the staff distributed these to our guests as they arrived. Their breakfast was always prepared well and ready to go. I'm not sure how the other reviewer missed all the vegetarian options for breakfasts -- oatmeal, peanut butter, yogurts, fresh fruits; as well as sausage and eggs and salsa and standard stuff. Our rooms were fine -- great comfy mattresses on the beds; and plenty of pillows and extra bedding for the foldout sofa if needed. We felt welcome and comfortable. I would do it all over again with this hotel. No changes.

Room Tip: I didn't ever hear street noise -- the building is a block or more from the frontage road. No o...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review, April 22, 2013
Thank you so much for such a great review, we are so happy that on such a special occasion we were able to contribute to the joy! Our Staff is genuinely dedicated to making everyone's stay a great one, we're glad that you enjoyed our awesome breakfast and that our staff made you feel special. Please come back soon!
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Chennai
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 26, 2013

I had a long stay for about 45 days so I chose this one with a kitchen. The staff were helpful with my requests. There is no restaurant (as every suite had a kitchen) which can be uncomfortable at times. Very limited vegetarian options in the breakfast menu (except for breads). Lot of restaurants nearby but none of them offer vegetarian so Vegetarians like me will have hard time if they are not cooking. The food and beverage options (breakfast and evening snacks) look limited compared to its Westheimer cousin.

Rooms were clean but guess they can use some room freshners as the kitchen is integrated with the suite. Bed is cozy and linen changed everyday as customary of any Marriott hotel. This place is near Walmart and Frys which makes it a great candidate for Tech freaks like me. But you will definitely need a car to move around as this lies outside the city.

Overall the experience was good and would recommend this hotel.

Room Tip: This hotel is overlooking the Southwest Freeway so if you want a quiet room, ask for one at the back...
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review, March 28, 2013
We are near many restaurants, Walmart, Frys, a great mall and town square and the fact that we’re located right on the freeway makes it very convenient to get anywhere. We are very happy that your overall experience was a good one, thank you for your recommendation, we hope to see you again soon!
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San Jose, California
Top Contributor
54 reviews 54 reviews
34 hotel reviews
Reviews in 34 cities Reviews in 34 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed March 24, 2013

Full time business traveler: This hotel is situated on a frontage road adjacent to a busy freeway (freeway noise was not an issue for me at all - I doubt it would be for anyone). Parking is a little tight, however, I do not think you will be left without a space (this is a populated area and that is to be expected). The hotel itself does not stand out. I'd give it a rating of decent to good across the board. Staff was friendly and check in was easy enough. The room itself was standard RI and was in good shape. I noticed a few spots worn down but nothing of any significant consequence to me. In a moment of comedy, the shower rod fell down on me just after a shower, however, I wasn't upset about it. Just one of those things that can happen and probably has not happened to anyone else (the screws holding up one side had become become loose in the wall). The hotel made good on it even though it was a mostly non issue to me (that was nice of them). My wife had accompanied me on this trip and she lost an earring (frantic over it). The staff went way out of their way to help her find it (WAY out of their way to find it - which they did). Big kudos to them for that. That is something that was extraordinarily good of them.
There are lots of food options close by as well as a Walmart just down the street. The location definitely does not lack for access to dinner or store items. If you are from out of town, like me, I advise you to have good directions to the hotel well in hand. This is not a knock on the hotel, this is just the layout of this area.
I would give this hotel a standard recommend. It is not a place of new, standout accommodations but it is warm and comfortable, staff was good and the price-value is very good in my estimation. From the price-value standpoint, it might be the best in the immediate area. If there was a 3.5 I would give it that rating.... but having to choose either a 3 or a 4, the 3 gets the nod ever so slightly over the 4.

Stayed February 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review, March 25, 2013
Thank you so much for taking the time to share your experience with us. We are delighted that you enjoyed yourself and that you found the hotel to be of great value. Our staff is something that we are very proud of, we're very happy that they went the extra mile and was able to find your wife's earring, I'm sure she was thrilled. We look forward to having you come back soon!
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Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 2, 2013

Upon checking into this hotel, Lee was very accommodating, courteous and professional. As my check in process was almost complete, a man (claiming to be a guest of the hotel) walked up behind me and demanded Lee stop what he was doing and call someone on the phone. Politely, Lee indicated he needed just a minute to finish checking me in and then would assist this man with whatever he needed. Within seconds, the man became belligerent and threatening, yelling he had been a guest at the hotel all week and was now being disrespected because Lee was helping me. – As if staying at that hotel gave him the right to be rude for NO reason what so ever. This man’s behavior was COMPLETELY inappropriate. Had I not been at the hotel for business I would have taunted the man simply because he was acting like a such a fool. Lee maintained a calm demeanor and professionalism at all times. The assistant manager, Joe, heard the commotion and immediately addressed the issue, bringing the fiasco to a halt. I’ve seen several situations when people are encouraged to behave as fools because such behavior is usually rewarded with positive results, favoring the fool. Not in this case. Lee and Joe couldn’t have handled this situation any better. Kudos Lee and Joe! :) Adding to the amazing staff is a very nice, well maintained hotel. The rooms are nice and the parking is great. I’d recommend this hotel to anyone staying in the area.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review, February 25, 2013
Thank you so much for letting us know about your experience with us. I apologize on behalf of our unruly guest but I’m glad that Lee was able to handle it in a calm and professional manner. We do have an amazing staff if I do say so myself, thank you so much for mentioning Lee and Joe, they’re definitely two of our top “A” players. We’re very excited that you enjoyed your stay and look forward to having you back
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Salisbury, Maryland
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 15, 2012

I travel for work 100% so I stay in a lot of hotel rooms. The hotel was clean and they upgraded me (which isn't necessary, but it was nice). They serve breakfast and a light dinner at night. But what would bring me back to this hotel are the PEOPLE. They were so conscientious about making sure I was comfortable and happy, that in and of itself made me very happy. There were no issues with my stay and I would absolutely return if work brought me back to this area. GREAT staff.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review, November 19, 2012
Thank you so much for sharing your experience. We take pride in our hotel and our staff is truly unique and all “A” players! We’re glad that you enjoyed your stay and look forward to having you come back soon! Take care until we meet again!
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Additional Information about Residence Inn Houston Sugar Land

Address: 12703 Southwest Freeway, US 59, Stafford, TX 77477
Location: United States > Texas > Stafford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 16 Hotels in Stafford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Houston Sugar Land 3*
Number of rooms: 78
Official Description (provided by the hotel):
The Residence Inn Houston Sugar Land was recently renovated to combine convenient amenities and a premier location to make it one of the top Sugar Land hotels. This pet-friendly hotel is situated off Highway 59 South, and offers easy access to Houston’s top destinations including The Galleria, Constellation Field, Sugar Land Town Square, and First Colony Mall. Business travelers also appreciate the close proximity to the offices of Yokogawa, Chevron, and Stafford Centre. Guests love to start their day off right with the complimentary breakfast buffet, and unwind at the social hour in the evenings. The renovated guest rooms are 50% larger than standard hotel rooms and offer flat-screen HD TVs, free WiFi and fully-equipped kitchens with stainless steel appliances. After a day at work or play, enjoy a game of basketball on the outdoor sport court, or take a dip in the outdoor pool. Choose the Residence Inn Houston Sugar Land and enjoy the spacious guest rooms and excellent service that make this one of the top hotels in Sugar Land. ... more   less 
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Also Known As:
Stafford Residence Inn

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