We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Such a nice experience” 4 of 5 stars
Review of Residence Inn Houston Sugar Land

Save Saved
You added Residence Inn Houston Sugar Land to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Residence Inn Houston Sugar Land
3.0 of 5 Hotel   |   12703 Southwest Freeway, US 59, Stafford, TX 77477   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Price
3-Night Stays: Save 15%
Ranked #6 of 16 hotels in Stafford
Salisbury, Maryland
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
“Such a nice experience”
4 of 5 stars Reviewed November 15, 2012

I travel for work 100% so I stay in a lot of hotel rooms. The hotel was clean and they upgraded me (which isn't necessary, but it was nice). They serve breakfast and a light dinner at night. But what would bring me back to this hotel are the PEOPLE. They were so conscientious about making sure I was comfortable and happy, that in and of itself made me very happy. There were no issues with my stay and I would absolutely return if work brought me back to this area. GREAT staff.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review, November 19, 2012
Thank you so much for sharing your experience. We take pride in our hotel and our staff is truly unique and all “A” players! We’re glad that you enjoyed your stay and look forward to having you come back soon! Take care until we meet again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

68 people have reviewed this hotel

Traveler rating
    41
    17
    5
    3
    2
See reviews for
30
4
2
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Shreveport, Louisiana
Top Contributor
70 reviews 70 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 28, 2012

I can't say this was the best hotel I've stayed in before, but it was okay for the price. It was nice to have the kitchen and separate bedroom, but the furnishes (cabinets, vanities, bathtub) were all dated and could use a facelift.

The front desk clerks were so friendly and eager to please.

Room Tip: Good value for the money.
See more room tips
  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review, November 1, 2012
Thank you so much for taking the time to let us know about your stay! We are glad that you found our staff as friendly as they truly are! The hotel was newly renovated in February of this year but we did keep some of the furniture that we felt was in good enough shape to keep. Thank you for bringing this to our attention, we will have our housekeepers check for any furnishings that may need to be replaced. We look forward to having you come back, we hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
5 of 5 stars Reviewed September 26, 2012

My Family's stay at The Residence Inn was AWESOME, Erin T. the front desk manager made sure that my family was very comfortable, she was the one I made my reservation with and explained everything to me from the credit card charge to the amenities the Residence Inn would offer my family. My stay was not a business stay, it was a because we moved into a home that was already in foreclosure which put our family in a very unfortunate situation. Linda the evening desk clerk was a sweetheart, and the morning cook Blanca.... was always cheerful, always "Good Morning" with a smile and making sure to say "Have a good day" when you're leaving. The room was nice and clean and housekeeping made sure we had everything we needed. I also like the fact that there were so many eatery's and stores close to the Residence Inn. Then to receive the email from Marco, the Manager was the best. Making you feel that you were not just a guest but treating you like you were family. Last but not least, one morning my vehicle did not want to start and Erin and James took the time to try to give me a hand. This place was our home away from home and I would recommend it to anyone.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review, October 1, 2012
Thank you so much for sharing your great experience with us here at the Residence Inn, we are so happy that you enjoyed your stay! We truly are an amazing team because we truly feel that we are all family, and it shows when we get comments like yours. Making you feel like you were in your home away from home is the best compliment you can ever offer, it means everything to us that you felt special, were comfortable and felt like you belonged. Although you will be missed, we are very happy that you get to enjoy your new home, but please don’t forget about us, drop by and say hello!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed September 26, 2012

My company selected this Residence Inn hotel for me as it was close to a new work venue. Coming from Europe, I usually prefer to select my own accommodation as I had some misgivings that being away from the city centre would be reflected in the service and quality of the hotel. Happily this was one of the best surprises of a tough business trip that was eventually extended from 10 days to 30. Rooms are large, comfortable and airy and as the hotel is close to some great restaurants, it made a great business base to operate from. The Residence Inn staff have an unfailing ability to provide a genuine welcome and excellent service which made my next 10 day business trip to Houston an event to look forward to. A great place to stay and somewhere I shall look forward to visiting again.

Room Tip: Upper front facing rooms are airier and sunnier - rear facing rooms are more tranquil but all are go...
See more room tips
  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review, October 1, 2012
Wow, you touched our hearts with your kind words about your stay. We are so very happy that you enjoyed yourself and will be coming back soon to see us! Our staff is truly genuine and care about every single one of our guests as well as our hotel. The cleanliness, quality of service and friendliness is all an extension of each and every one of us, and we take a lot of pride in that! We enjoyed having you here and making your stay “the best surprise during a tough business trip” and we are very much looking forward to another opportunity of having you with us, can’t wait to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
5 of 5 stars Reviewed September 20, 2012

I can't fault the Residence inn, I've been staying here now for 9 months and have truly appreciated the quality of service that everyone here constantly delivers. The team is professional, courteous and always willing to help to make you feel at home and welcome. The rooms are spacious, comfortable and well equipped with every thing you need, add to this a complimentary breakfast and evening meal,and you get a value package that is second to none.

Room Tip: Rooms on the south side are quieter
See more room tips
  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review, September 21, 2012
Thank you so much for sharing your thoughts with us, that means a lot. We are extremely happy that you enjoyed your stay with us, we miss you already! We do set out to make everyone feel like family and as comfortable as possible while they’re far from home. I am glad we were able to make you fell as such! Please come back to see us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
5 of 5 stars Reviewed September 17, 2012

I had stayed here once before, for four days. This time I was there for 38 days. So I had time to judge!
During this time their service was always consistently wonderful. Wether it was the normal day to day stuff or if it was something in need of a reply/repair/correction...everything was done very quickly, efficiently & without fuss. I had a faulty coffee maker, it was replaced while I was out at my customer on business. I noted the AC was not working properly - fixed by the time I returned from another working day. There was a very bad electrical storm one night and we lost power briefly but it caused their Internet to fail - this took a little longer to correct & we all found gift certificates in our room with a letter of apology. I found each & everyone on their staff to be super friendly, ethusiastic & constantly wanting to make sure I was OK, had everything I needed for a long stay at their residence. The rooms are clean, bright & readily equipped for any type of stay - if you want to save money and cook at "home", then do not worry as the kitchen is very well laid out with a lot of thought gone into the supplies. The dishwasher is super handy, plus the laundry facilities on the second floor make that chore very easy to endure.
They have renovated the outside and are in the process of giving the token swimming pool a make over.
It is also conveniently located near the 59 highway, Wal-Mart, and various restaurants.

Room Tip: first floor - elevator can be a wait & if you stay longer & grocery shop it is easier to car...
See more room tips
  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review, September 21, 2012
Thank you so much for taking the time to let us know about your experience here with us, we are so happy that you enjoyed your stay. Your kind words moved us all and made us very proud to know that we made you feel at home and were able to provide everything it took to make your stay the best possible. We have a wonderful fully renovated hotel, an awesome staff with our guests comfort in mind, plus are very centrally located to shopping, restaurants and entertainment! I guess we’re doing it right! Thank you again, and please come back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
titania82
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 4, 2012

From the moment we walked in we knew it was going to be a good stay. The staff was immediately warm and welcoming. The rooms were impressive both from a design, comfort, and cleanliness perspective. While I was on personal travel, I would definitely recommend it for business travelers.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review, September 6, 2012
Thank you very much for taking the time to comment on your experience with us here at the Residence Inn. We agree, since our renovation this February, our rooms are very impressive. The spacious suites with the full kitchens and separate living area are extremely comfortable. We’re happy you enjoyed your stay, we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Residence Inn Houston Sugar Land? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Inn Houston Sugar Land

Address: 12703 Southwest Freeway, US 59, Stafford, TX 77477
Phone Number:
Location: United States > Texas > Stafford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Stafford
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Houston Sugar Land 3*
Official Description (provided by the hotel):
The Residence Inn Houston Sugar Land was recently renovated to combine convenient amenities and a premier location to make it one of the top Sugar Land hotels. This pet-friendly hotel is situated off Highway 59 South, and offers easy access to Houston’s top destinations including The Galleria, Constellation Field, Sugar Land Town Square, and First Colony Mall. Business travelers also appreciate the close proximity to the offices of Yokogawa, Chevron, and Stafford Centre. Guests love to start their day off right with the complimentary breakfast buffet, and unwind at the social hour in the evenings. The renovated guest rooms are 50% larger than standard hotel rooms and offer flat-screen HD TVs, free WiFi and fully-equipped kitchens with stainless steel appliances. After a day at work or play, enjoy a game of basketball on the outdoor sport court, or take a dip in the outdoor pool. Choose the Residence Inn Houston Sugar Land and enjoy the spacious guest rooms and excellent service that make this one of the top hotels in Sugar Land. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Priceline, Marriott, Expedia, Orbitz, Tingo, TripOnline SA, BookingOdigeoWL, Hotels.com, Venere, Agoda and Otel so you can book your Residence Inn Houston Sugar Land reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Stafford Residence Inn

Owners: What's your side of the story?

If you own or manage Residence Inn Houston Sugar Land, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.