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“POOR SERVICE & CUSTOMER SERVICE” 1 of 5 stars
Review of La Quinta Inn & Suites Houston Stafford Sugarland

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La Quinta Inn & Suites Houston Stafford Sugarland
2.5 of 5 Hotel   |   12727 Southwest Fwy, Stafford, TX 77477   |  
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Ranked #9 of 16 Hotels in Stafford
Missouri City, Texas
1 review
“POOR SERVICE & CUSTOMER SERVICE”
1 of 5 stars Reviewed May 22, 2012

I reserved (2) double rooms for the weekend of May 18, 2012 and paid in full. When my relatives arrived after 4am that morning, they were told they had reservations, but they didn't find see where a payment was made. Mind you, I paid in full at the desk 2 days before their arrival. When they checked in at the desk, they were treated rude and harshly. Also, their refrigerators in their rooms didn't work. I DON'T RECOMMEND THIS LAQUINTA INN SUITES TO ANYONE. POOR SERVICE & CUSTOMER SERVICE.

FGOULD

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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96 reviews from our community

Traveler rating
    26
    30
    19
    13
    8
See reviews for
34
13
5
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Taipei, Taiwan
Top Contributor
75 reviews 75 reviews
34 hotel reviews
Reviews in 27 cities Reviews in 27 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed December 11, 2011

Convenient location to TI, There are a lot of restaurants within walking distance. The hotel is older, however I fund it a good value for the money. Nice continental breakfast and a very friendly staff.

Room Tip: Check your room, some of the non-smoking rooms had been smoked in.
See more room tips
  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 22, 2011

Only stay at this hotel if you dont mind sleeping with fleas. We were unaware that this was a dog-friendly hotel, and let me say it is way too dog-friendly for our taste. Our room and bathroom were complete with a dog-friendly set if fleas. The cleanliness of this place is seriously lacking. Never again.

  • Stayed June 2011
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 22, 2011

We stayed at this hotel last night on our way cross country with our son and two large dogs and were very pleasantly surprised at the cleanliness of this pet friendly establishment. Our sleep was also pleasantly quiet aside from our two furbrats. Miss Linda at the front desk was beyond sweet and accommodating. If I had to come up with any negatives, my shower was a little small. Will definitely recommend this hotel!

  • Stayed May 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 20, 2010

I came to the LaQuinta because the Studio Six next door was horrible. The staff at the front desk was VERY polite and helpful. But I must say that I will never stay at this hotel again. It's time for some upgrades and remodeling. The bathroom was scary, I took a shower with a towel in the tub to step on like a bath mat. The room was not very clean... The carpet was VERY dirty and I was scared to sit on the toliet

  • Stayed December 2010, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sulphur Bluff
1 review
4 of 5 stars Reviewed November 15, 2010

Having stayed at other La Quinta Inns in the area recently, I was expecting the extremely comfortable bed like the ones in Rosenberg, just down the road. The bed was comfortable enough. The room was very clean, with the exception of the beadspread. It showed signs of previous use including hair on the underside. It was quickly replaced by the desk clerk with a fresh one right out of the dryer. The service provided by staff was exceptional. There was a contracted food service for in-room service. It was timely and the food was great. La Quinta made an excellent choice in pairing with them. The price was good for the area, and the express check-in and check-out was superb.
The one true disappointment was the breakfast! I had expected a full hot meal, but instead was met with what most other hotels now consider to be a Continental breakfast. The only hot items were waffles and toast.
I had an ADA-listed room which was not a true ADA room; and though there was no indication of cigarette smoke, the room was not marked Non-smoking Room, as those nereby. The room was also a bit cramped, especially if there had been more than one person lodging there. I am used to a microwave/fridge unit in the room, but this one had none. TV channels were pretty limited without paying for premium channels, but one can only watch so much TV.
The location was convenient to my doctor's appointment in Houston, and I would most likely stay there again for that reason.

  • Stayed November 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Houston Stafford Sugarland

Address: 12727 Southwest Fwy, Stafford, TX 77477
Phone Number:
Location: United States > Texas > Stafford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 16 Hotels in Stafford
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn & Suites Houston Stafford Sugarland 2.5*
Number of rooms: 127
Official Description (provided by the hotel):
The La Quinta Inn & Suites Stafford/Sugar Land is centrally located in Southwest Houston on Hwy 59 at S. Kirkwood. The hotel is within walking distance of several full service restaurants and bars and is located across the freeway from the Fountains Shopping Center and movie theatre. The hotel's amenities include a complimentary continental breakfast with fresh hot waffles, free high speed internet, a fitness center, business center and a beautiful outdoor pool. Nearby attractions include First Colony Mall, Constellation Field (home of the Sugar Land Skeeters), Sugar Land Town Center entertainment complex, the Stafford Centre, and several Sugar Land hospitals including St. Luke's, Memorial Hermann and Methodist. ... more   less 
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Also Known As:
La Quinta Inn Stafford/Sugarland Hotel Stafford
La Quinta Stafford
Stafford La Quinta

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