When checking in at 8:40pm - the front desk (who I did not get his name) stated I did not have a reservation. After showing him my email confirmation, he again stated that he didn't have a reservation for me. He asked when I made the reservation and I said the day before. I showed him my ID so he could get my exact name.
He shuffled through some papers and asked if I was from Georgia. I said no, I'm from Texas. He then called a gentleman in room 118 down to the front office and ask him if he was (insert my name here) Front desk showed gentleman the paperwork (with my name on it). The gentleman said no, he was (name sounds a lot like mine). Front desk asked if he was from Georgia. The gentleman said no, he was from Boston.
The gentleman went back up to his room, and I asked front desk about my room. Front desk said he again didn't have anything for me. I asked him to call a manager to clarify the situation. Front desk said it was too late and the manager couldn't be called. So - I called Expedia. Expedia called the hotel, while I stood there. Front desk shuffled some papers, admitted there was a mix-up and they hung up.
Front Desk gave me a room, with the same paperwork the gentleman signed. We crossed out the 118 room number and wrote mine.
If he had just looked at the Gentleman's ID and noticed the name on the reservation did not match, there would have been less chance of an issue.
- Official Description (provided by the hotel):
- Super 8 Spring/The Woodlands is minutes away from George Bush Intercontinental Airport and Houston Downtown. There are many major restaurants with in walking distance, also near SplashTown, Mitchell Pavilion, Market Street, The Woodlands Mall and Conroe Outlets. Everything you need for a very reasonable rate. Clean, quiet and comfortable rooms. ... more less
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