We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely Hotel...Staff not as fabulous as the property” 4 of 5 stars
Review of Hilton Dallas/Southlake Town Square

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Hilton Dallas/Southlake Town Square to your Saves list
Hilton Dallas/Southlake Town Square
3.5 of 5 Hotel   |   1400 Plaza Place, Southlake, TX 76092   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Swedish Massage
Ranked #1 of 1 Hotels in Southlake
Certificate of Excellence 2014
Houston
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
“Lovely Hotel...Staff not as fabulous as the property”
4 of 5 stars Reviewed June 1, 2012

Stayed here for a family wedding over the weekend and it was lovely. The rooms are spacious (some have lovely balconies) and the beds are so comfortable it's difficult to get out of them. I love the Peter Thomas Roth products they offer. I thought it was a bit expensive until we got there. If the hotel were someplace other than in a Dallas suburb, the price would be easy to understand but it's a bit steep for a hotel in a shopping center. Saying that...the shopping center is awesome. Great shops and restaurants nearby. I didn't have any interaction with the staff and the only thing that marred the trip was hearing about my sister's interaction. She had a room with a balcony and although she went down to complain about the smell of smoke, they never did anything to help. It was pretty awful and I think it was from someone on an adjoining balcony smoking. The other issue was when my sister locked herself out of her room. She went to the front desk and provided ID as reqeusted. The staff member at the front desk looked at the picture and made a rude and unnecessary remark about how my sister looked. I think she was so shocked she didn't tell anyone but it was pretty hurtful, especially coming from someone whose job IS to provide excellent customer service.

Honestly...I would probably never stay here again because I have no need to be in the area.

Room Tip: Ask for a balcony. We paid full price through Hilton and didnt' get one but my family who purch...
See more room tips
  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigTomaka, Manager at Hilton Dallas/Southlake Town Square, responded to this review, June 4, 2012
Thank you for your review, it is very disappointing to hear about the experience your sister had with us. As you mentioned, our job is to provide excellent customer service, we clearly came up short during your stay. If possible, please reach out to me (email below) with your sister's information so we can personally apologize to both of you for the service you experienced.

Again, thank you for your review, your information and honesty is very helpful.

Sincerely

Craig Tomaka
Reservations Manager
817.442.9900
Craig.Tomaka@Hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

452 reviews from our community

Traveler rating
    298
    114
    20
    12
    8
See reviews for
105
116
13
170
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Clevedon, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 23, 2012

Very good all round, although they do have a monopoly in the town.

Location is perfect and will definately be returning.

Shame they are capitalising on the monopoly with the pricing.... But at least they deliver.

  • Stayed May 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 19, 2012 via mobile

I wish I had known what a party destination this was. There was one wedding here and I am pretty sure a prom as well during our stay. I am here with my family (2 kids and husband) and my oldest daughter and I are unable to sleep due to the noise. I am hearing a buzzing noise reminiscent of the cars with too much bass. I wish we had chosen somewhere else. Oh...forgot to mention that someone felt it necessary to light up a cigarette in their rooms and it was very strong. The front desk clerk took care of it promptly.

My only advice is to ask if there are any proms, weddings or large parties. If so, stay somewhere else. Also, keep in mind that you can hear everything outside the rooms and above you. This fact is irritating given the cost of the rooms. Oh well. Will definitely think twice before staying here again!

  • Stayed May 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigTomaka, Manager at Hilton Dallas/Southlake Town Square, responded to this review, May 21, 2012
I am very sorry to hear about your poor stay with us. We always aim to provide an exceptional experience, and we came up short for your stay. If you would like to discuss your stay further, I would like to speak with you, please reach out to me by phone or email at your convenience.

Thank you,

Craig Tomaka
Reservations Manager
817.442.9900
Craig.Tomaka@Hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 19, 2012

Just stayed one night for a get-a-way with the wife and to enjoy a night out with friends. The location is one of the best around with plenty of options for food and shopping. We were greeted at the door by the staff which was a very nice personal touch. The room was very clean and had everything we needed. 5 stars! Parking was free!

Room Tip: 5th floor comes with concierge access with free waters and breakfast was outstanding!
See more room tips
  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigTomaka, Manager at Hilton Dallas/Southlake Town Square, responded to this review, May 21, 2012
It is great to hear about your enjoyable stay, we are glad you had a good time. In addition to the free parking, we also have complimentary valet. Hopefully we will see you again soon!

Thank you,

Craig Tomaka
Reservations Manager
817.442.9900
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona
Senior Contributor
47 reviews 47 reviews
36 hotel reviews
Reviews in 33 cities Reviews in 33 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 2, 2012

When I stay on the west side of DFW, this is the first place I try to get into. Free valet parking and excellent room service. If you're a Hilton Honors member, you have your own lounge on the 5th floor with free breakfast. Tons of stuff to do all within walking distance. Theaters and great resturants.

Room Tip: I like to stay on the same floor as the breakfast room.
See more room tips
  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigTomaka, Manager at Hilton Dallas/Southlake Town Square, responded to this review, May 7, 2012
Thank you for sharing your experience. We are glad to be your preferred hotel when visiting the area. Our executive level, and concierge lounge, offers a great amenity to our guests. If you are ever with us during the week, try our hors d'oeuvre service and cash bar in the evening. The Hors d'oeuvres go from 5-7 PM while the cash bar goes until 10PM. We hope see you again soon.

Thank you,

Craig Tomaka
Reservations Manager
817.442.9900
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grapevine, Texas
Top Contributor
53 reviews 53 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 18, 2012

We stayed here for our wedding night, and it was absolutely perfect. The rooms are incredible and spacious, and the hotel upgraded us to a balcony suite for no charge! They also allowed us to have an early check in so that we could get everything put in the room before the wedding, and a late checkout the next day. Room service was tasty! The management was great, and it is such a beautiful hotel. The location is incredible- you can easily walk to anywhere within the square within 10 minutes. If you are looking for a place to stay while you explore Southlake, then this is it!

Room Tip: Get a balcony room! It is such a treat.
See more room tips
  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 11, 2012

This hotel is in a fantastic location - just steps away from a lot of shopping and dinning - even a movie theater. I would reccomend this hotel to anyone that needs a place to stay in the Dallas/Ft. Worth area. I was visiting family in Keller, Texas and this hotel was in the perfect spot, between cities and not too far from family. It is clean, modern and the service was friendly. The only (very small) compliant is I there is a tub and shower curtain in the bathroom instead of a walk in shower with glass door - I'm not sure if its that way in all the rooms but they may want to update that.

Overall a fantastic experience - reasonable priced - oh and the resturant downstairs had a fantastic easter brunch we enjoyed!

Room Tip: We asked for a quiet room - and our wish was granted - slept like a baby.
See more room tips
  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigTomaka, Manager at Hilton Dallas/Southlake Town Square, responded to this review, April 13, 2012
Thank you for your kind review! We're glad you enjoyed your stay and hope the time with your family went great!

Your input regarding our bath tubs is also appreciated. We are always looking for ways that we can improve our guest’s experience. Currently all of our standard rooms have the bath tub arrangement you mentioned. Our corner suites do offer the walk in shower with glass door, as well as a Jacuzzi bath tub.

It is great to hear that you enjoyed your experience with our Easter brunch. We have a great time with our guests for both our Easter and Mothers Day brunch.

Again, thank you for sharing your experience.

Sincerely,

Craig Tomaka
Reservations Manager
817.442.9900
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Dallas/Southlake Town Square? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Dallas/Southlake Town Square

Address: 1400 Plaza Place, Southlake, TX 76092
Phone Number:
Location: United States > Texas > Southlake
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Southlake
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Dallas/Southlake Town Square 3.5*
Number of rooms: 248
Official Description (provided by the hotel):
Classic style, modern amenities, and an enviable location. This is the Hilton Dallas/Southlake Town Square. Located minutes from Dallas/Fort Worth International Airport in the heart of Southlake, Texas, the entire Dallas Fort Worth metroplex is at our doorstep. Whether you prefer the rustic charm of the Fort Worth Stockyards or urban chic of Uptown Dallas, you are only a short drive away. However, many of our guests don't go far. As a pillar of the 130-acre Southlake Town Square development, which combines historic downtown charm with high-end specialty stores, more than 130 shops, restaurants and entertainment venues are steps away. Meander the pedestrian-friendly streets while window shopping, relaxing in the park areas, or dining al fresco. For the serious shoppers, retail favorites such as Michael Kors, Coach, Ann Taylor and White House Black Market await. The Hilton Dallas/Southlake Town Square was designed with the discerning traveler in mind. Contemporary furnishings, marble floors and sparkling chandeliers create an air of sophistication without sacrificing comfort. The boutique-style Dallas hotel is ideal for a weekend getaway, wedding or a memorable social event. With 248 spacious rooms and 48 magnificent suites, you will feel at home in the European-inspired design, intimate setting, and modern in-room amenities that include flat screen televisions, oversized soaking tubs, and outdoor balconies. Fall asleep dreaming of the next day's adventure in our outdoor pool, 24-hour fitness center, or full service spa. We also cater to the business traveler with wireless Internet access throughout the property, flexible work stations in each room, a 24-hour business center, and a variety of meeting/conference rooms to help you seal the deal. With over 19,000 sq. Ft. Of flexible meeting and event space, the Hilton Dallas Southlake is the ideal venue for your Dallas conference, workshop or special event. Take advantage of our high-tech facilities, personal service, catering, and online event planning tools to host a productive and successful event. A visit to the Hilton Dallas/Southlake Town Square is not complete without a meal in Copeland's of New Orleans, one of the premier restaurants in Southlake. Presenting authentic South Louisiana cuisine, only the freshest ingredients are used in one-of-a-kind dishes, creating the fine -- and fun-- dining experience for which Copeland's is known. Whether your stay at the Hilton Dallas/Southlake Town Square is for work or play, you are promised the finest service and everything you'd expect in the premier hotel in Southlake, Texas. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Priceline, Hilton Hotels, Cheap Tickets, Hotels.com, Expedia, Orbitz and getaroom.com so you can book your Hilton Dallas/Southlake Town Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Dallas/Southlake Town Square Hotel Southlake
Hilton Hotel Southlake
Hilton Southlake
Southlake Hilton

Owners: What's your side of the story?

If you own or manage Hilton Dallas/Southlake Town Square, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.