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“One of my favorite hotels when I travel” 5 of 5 stars
Review of Hilton Dallas/Southlake Town Square

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Hilton Dallas/Southlake Town Square
3.5 of 5 Hotel   |   1400 Plaza Place, Southlake, TX 76092   |  
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Ranked #1 of 1 Hotels in Southlake
Olathe, Kansas
Top Contributor
52 reviews 52 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
46 helpful votes 46 helpful votes
“One of my favorite hotels when I travel”
5 of 5 stars Reviewed July 19, 2011

I stay in many chain hotels - Marriott, Hilton, Hyatt, Sheraton, etc. - when traveling for business and this one stands out above the rest. The staff is exceptional, the facilities beautiful, fantastic location close to shops and restaurants. They go the extra mile with little things like makeup cleansing cloths in the hotel room. I always look forward to client meetings in the area because it means I'll be making a repeat visit to the Hilton Southlake Town Square!

  • Stayed July 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mcrandell, Manager at Hilton Dallas/Southlake Town Square, responded to this review, July 25, 2011
WendyB_Traveler,

Thanks for the review. We always love hearing from returning guests and finding out that they are getting the same, quality experience during each visit. We look forward to seeing you next time you are in town!
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394 reviews from our community

Traveler rating
    256
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    15
    12
    8
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97
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150
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Dallas, TX
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 15, 2011

I stayed at the Hilton Southlake Town Square with a friend over a hot July weekend. The location of the hotel is absolutely ideal if you are going to be shopping and exploring the town square. It is in easy walking distance of restaurants, shops, and the movie theater. On a hot 100-degree-plus day, like the ones we experienced, you may choose to drive around rather than walk to some of the more distant shops, but on a cooler day, there would be no need for that. Our room was clean and comfortable, and we never heard any noises from other rooms or from the corridors. Parking is free, and it may be difficult to find a close parking spot when the town square is busy. We didn't have to park too terribly far away. While our initial plans were to hang out by the pool one afternoon, a quick look at the area convinced us otherwise. My one recommendation to the hotel would be to put some umbrellas out to keep that hot Texas sun under control.

I would definitely recommend this hotel in Southlake.

  • Stayed July 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mcrandell, Manager at Hilton Dallas/Southlake Town Square, responded to this review, July 18, 2011
Texas_Traveler_30,

Thank you for staying with us, we are glad you enjoyed your time at the hotel and at the Southlake Town Square. I believe your suggestion regarding umbrellas by the pool is a valid one and something we will take under advisement, especially in light of the series of 100+ degree days we have had. Thanks again and we look forward to seeing you soon.
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Oklahoma City, Oklahoma
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 27, 2011

Wife & I needed a getaway from our 3 lovely children :) We have loved Southlake Town Square since we first visited in 2007. Every now and then, we stay on-site at the Hilton. If you are looking for a relaxing couple of days with plenty of shopping and eating within walking distance, then the Hilton is your spot.

The service was great! Megan, the Reservations Manager, was extremely helpful in assisting us in getting the best room possible. The room was very clean and kept that way each day. The pool was also a great spot to relax. When we went, we had the pool to ourselves.

Some nights, we walked to a nearby restaurant. Some nights we just relaxed in the room or on the balcony.

This Hilton is great and it sits in the middle of a great shopping center that has things for both husband and wife. Highly recommended!

Room Tip: Pay the $$ and stay on the concierge floor.
See more room tips
  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mcrandell, Manager at Hilton Dallas/Southlake Town Square, responded to this review, July 5, 2011
Thank you for writing the kind review, we are glad you had another enjoyable stay with us. Also, good tip on the Concierge Floor. Not enough people take advantage of those rooms and the perks that come with them.
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Madison
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 27, 2011

I stayed at the South Lake Hilton from June 9th to June 13th, had a great time. The staff was very friendly and for the other guest they were extremely respectful. The hotel has 3 elevators in the hotel, one to the right and one to the left of the front desk also one somewhere in the back. They have a good sized pool where a staff member will bring by a bottle of water for guest (only down fall to the pool is not enough lounge style chairs). Nice fitness for anyone who is looking to stay in shape. As far as paper thin walls I never heard anyone, even late Saturday night. the beds were very comfortable and everything in the room worked great, I drank coffee every morning and when they cleaned the room they replaced everything. My only problem is I wanted to stay longer :)

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mcrandell, Manager at Hilton Dallas/Southlake Town Square, responded to this review, July 12, 2011
BadgerMan1970,

Thank you for the excellent review. It sounds like you got to try out many of the amenities around the hotel. We are very pleased you enjoyed your stay and hope we get to see again next time you are in the DFW area.
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Madison, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 25, 2011

We were in Southlake for a wedding. Our stay at the Hilton Southlake was suburb
Hotel was beautiful and the location perfect for those that like to shop. Would definitely recommend!

  • Stayed June 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mcrandell, Manager at Hilton Dallas/Southlake Town Square, responded to this review, June 28, 2011
Madison1234,

Thank you for the kind words. It always makes us feel proud when we hear guest reviews like this. Look forward to seeing you again.
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Newport Beach, California
1 review
5 of 5 stars Reviewed June 25, 2011

Usually at hotels, you don't realize how great a place was until you get over the top (great) service. I felt like I was a VIP by everyone. The hotel ambiance and decor was excellent.. I kept saying I will definitely return to this hotel specifically. The nearby shops and restaurants were amazing. This hotel and location had a lot to offer. The manager Robert and Lou helped me get the extra things that didn't fit on my trip (I couldn't help the deals the shops had nearby) shipped via Fedex. I am still thanking the hotel and staff for my pleasant stay.

  • Stayed June 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mcrandell, Manager at Hilton Dallas/Southlake Town Square, responded to this review, June 28, 2011
LisaOCgal,

Thanks so much for the review of your stay. We are very pleased that you enjoyed your stay and that you found our service to be exceptional. We look forward to having you back at our hotel soon.
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North Carolina
Top Contributor
232 reviews 232 reviews
224 hotel reviews
Reviews in 124 cities Reviews in 124 cities
267 helpful votes 267 helpful votes
4 of 5 stars Reviewed April 12, 2011

The hotel is in an outdoor shopping area - easy walk to restaurants, shops etc. So it's a great location. The hotel itself is fine - nothing special. The rooms feel a little small. The hotel must have designed by a glue-sniffing architect because the elevator is one small shaft tucked away in the corner. Why in the world there isn't a traditional elevator lobby is puzzling. Because you are in a shopping area and not a business area there is no taxi stand - expect a 10 minute wait after the desk calls a cab. Overall the hotel isn't that special but the location and amenities nearby make it a good choice.

  • Stayed March 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mcrandell, Reservations Manager at Hilton Dallas/Southlake Town Square, responded to this review, April 14, 2011
Thank you for choosing the Hilton Dallas/Southlake Town Square hotel, while traveling in the Dallas/Fort Worth area. We are disappointed to hear that your stay was not satisfactory. We pride ourselves on providing the ultimate Guest experience and your feedback will certainly be consider moving forward. For guest convenience we have two elevators adjacent to the front desk on both left and right ends of the lobby, upon entry of the front of the hotel. Rest assured we have noted your comments to our Front Office, Bellman, and Lobby Ambassador to consider when greeting arriving and departing Guests. Please feel free to contact myself, Megan Crandell when booking your next stay at the Hilton Dallas/Southlake Town Square.
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Additional Information about Hilton Dallas/Southlake Town Square

Address: 1400 Plaza Place, Southlake, TX 76092
Phone Number:
Location: United States > Texas > Southlake
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Southlake
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Dallas/Southlake Town Square 3.5*
Number of rooms: 248
Official Description (provided by the hotel):
Located an equal distance from downtown Dallas and Fort Worth, TX, the Hilton Dallas/Southlake Town Square hotel offers style and sophistication, conveniently located in Southlake Town Square, which features over 100 dining, retail and entertainment options. Ideal for a Southlake, TX weekend getaway, family reunion or any memorable social event. Relax in one of the 248 spacious rooms or 40 magnificent suites. Watch a movie on the flat-screen TV or surf the web with complimentary WiFi internet access. Unwind with a workout in the 24-hour fitness center. The business center is also available 24 hours a day to help you keep up with work using complimentary printing and a range of other business services. Over 15,000 sq. ft. of flexible meeting and event space, an ideal venue for your Dallas conference, workshop, special event or Southlake wedding. Take advantage of our high-tech facilities, personal service, catering, and online event planning tools to host a productive and successful event. ... more   less 
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Also Known As:
Hilton Dallas/Southlake Town Square Hotel Southlake
Hilton Hotel Southlake
Hilton Southlake
Southlake Hilton

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