I do a lot of traveling for work and get to experience my fair share of "upscale" dining, but usually service is above par and nothing really to talk about. I was in town recently and had dinner with a larger group of colleagues. As we all know, when dining in a larger group (15-20 people), the level of service dramatically drops at any establishment. I can tell you, that was definitely NOT the case here! Our party was set up in a banquet room of sorts off the dining room. We were greeted by our server and introduced to the specials and favorite fares. The night started off just as you would expect, drink orders taken, bread served, etc.. It was not until we started ordering food and the effects of the wine started to hit the group that I realized how exceptional our service was. We can get kind or rowdy under the right circumstances and this was one of those nights. I sure fire way to stump the service staff is to start changing everything on the menu to fit your desires. No butter here, no oil there, this salad w/ this and that, this salad w/o this and that, all with the entire group imbedded in 15 different conversations. Shelly Slaughter, our attendant for the evening, was overwhelmingly efficient, professional, courtesy, and fun. She jumped right in, knew how to handle us heathens, and made everything seem effortless! Just about the time you would turn around to ask for something, she was already there with it. A sign of prompts and courteous service is the ability to anticipate the needs of the guest, understand their questions, and deliver on the expectations no matter how outlandish they may be. Shelly did exactly that and then some.
We had a couple people in our group that were having some difficulty finding a way to meet their dietary needs without going to the hum-drum chicken salad. We quickly found out that Shelly was more than a pretty face, she came armed with culinary knowledge. She suggest some entrees, cooked a specific way, that would be both flavorful and within their restrictions. Now for some, this may seem to be a common question and a canned response, but I can ensure you that she was picking apart the menu, cross matching items, and making suggestions on preparation that was truly detailed to their specific needs.
I just can't say enough, if you want a dining experience where service exceeds exceptional, then go see Shelly in Southlake!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.