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“Needs some maintaince” 3 of 5 stars
Review of Peninsula Island Resort & Spa

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Peninsula Island Resort & Spa
3.5 of 5 Resort   |   340 Padre Blvd. and Hwy 100, South Padre Island, TX 78597   |  
Hotel amenities
Ranked #20 of 33 Hotels in South Padre Island
Fulshear, Texas, United States
Contributor
15 reviews 15 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“Needs some maintaince”
3 of 5 stars Reviewed February 28, 2013

This 3 BR 3 bath unit was laid out very nicely on the beachfront, however, the maintenance is horrible. The sink faucet is not screwed down and falling out of the hole and you need two hands to hold it in place in order to turn it on and off. Two doors inside were locked so we had to call the front desk to have them opened. Then we had to call them again to get a sink stopper so we could fill the sink with water. The kitchen has bare minimum pots/pans/dishes and the dryer does not work. It is so noisy - like fingernails on chalkboards - and after an hour or so when the clothes are not dry you then need to spread them over all the chair in the place over night to get them dry. Makes you feel like you're at the coin laundromat with all the clothes drying around you. The WiFi is basically not working so we had to get the name and passcode for the neighboring property and use theirs, which is slower than dirt. The best thing about this timeshare is that almost no one else is here so we have the hot tub to ourselves, and it is warm enough since the pool is unheated and cold.

Room Tip: Beachfront in Building A would be the best choice.
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServProPeninsula, General Manager at Peninsula Island Resort & Spa, responded to this review, March 7, 2013
I do wish to apologize for your adverse experience while at our hotel. We had upgraded you from a standard oceanfront view room to an oceanfront 1692 sq ft 3 bedroom condo in hopes of having offered you a more comfortable stay. We are actually in the middle of our spring improvement program and regret that you had some issues with your bathroom faucet and wish your clothes dryer. We have since replaced these items and are in the process of upgrading our wifi signal as well. I hope that you will give us a chance in the near future in order to be able to demonstrate the significant improvements being made at our relatively-new property. We thank you for your feedback, as well, as this helps us to identify opportunity for improvement.
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144 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Tahlequah, Oklahoma, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 26, 2013

My wife and I are completing our third visit and second winter at Peninsula Island Spa and Resort. This last two month stay has resulted in a three month reservation for 2014. Even though we regret having to be away from our home and family, the Peninsula Island Staff have become so close and the gulf climate makes such a life changing diference to our health and disposition we have no choice but to spend the winter months at the greatest resort on the island, the Peninsula.

Room Tip: The two room units are great even for a couple.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServProPeninsula, General Manager at Peninsula Island Resort & Spa, responded to this review, April 14, 2013
We truly enjoyed your time with us, and look forward to your arrival next year. It is so enjoyable to have you two visit us and keep us company for a few months a year. Enjoy yourselves in Oklahoma knowing that your South Padre family eagerly awaits your return!
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La Porte, IN
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed February 3, 2013

Some of the previous reviews were a little harsh over all it was not a bad deal for the money, the location was an A plus and we had a studio king on the 4th floor. The only ice machine was ion the second floor in what they referred to as the laundry room which was a run down room with a table full of tools, no laundry. Pool area was very nice with nice lounge chairs however water was very cold including both of the spas. Complaints about parking lot not really valid, you can drive up the walkway where they do have some handicap parking, also did have golf carts. Biggest complaint was package bought through travel zoo included $50 spa credit on all spa services of 1 hour. My wife made reservations for a 1 hour massage and then got a call back 1 hour later and said the 1 hour massage was $95 and she had to use the voucher for something worth $100 or more. I know its only $5 but it is the principle of the thing and therefor I would never return. However my wife may argue with me on that in that she said it was one of the best massages ever.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServProPeninsula, General Manager at Peninsula Island Resort & Spa, responded to this review, February 6, 2013
We thank you very much for your fair and balanced appraisal of your stay at our property. I apologize that the hot tubs were not heated on the day that you attempted to use them--I recall one day that we had dedicated to maintaining them, replacing motors, and deep cleaning them, but otherwise the hot tubs have been functional throughout the year. As for the spa credit, we do apologize for the confusion: the credit was toward an hour massage, and should have been applied without having to exceed any extra amount. I will investigate the confusion and promise to extend this spa credit again to you on your next visit, so your wife (or maybe this time yourself?) may enjoy another great massage. Happy travels!
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McAllen, Texas
Top Contributor
93 reviews 93 reviews
25 hotel reviews
Reviews in 40 cities Reviews in 40 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed January 15, 2013 via mobile

Like all island hotels and condos, you can find evidence of the damage done by the high humidity and salt water on some exterior portions of the property... But overall, they seem to maintain the place well.

Stayed in a studio room with two double beds, pull out couch, table and kitchenette. Everything in the room was well maintained and there was no mildew smell that is common at many island hotels. Kitchenette included all utensils and plates that might be required.

Unfortunately the pool and the hot tub was not heated and unusable this time of year. Because it is the off-season, I was not surprised that the pool wasn't being heated, but was disappointed that the hot tub was the same temperature as the pool.

Overall.... If the price is right, I wouldn't hesitate to stay here anytime.



  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServProPeninsula, General Manager at Peninsula Island Resort & Spa, responded to this review, January 17, 2013
We thank you very much for having shared your experience, and assure you that we are constantly working to improve our guests' experience at our resort. During your stay, one of two of our public hot tubs was in the process of having been upgraded, and therefore was not functioning. However, the other hot tub has been operational, hot, and frequently used during the occasional cold front that we've gotten this winter season. We hope that you will visit with us again soon so that you may witness the improvements first-hand.
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Black Forest, Colorado
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed January 2, 2013

We got a deal mid-week deal from Travel Zoo and the package included a $50 food and $50 spa credit. Used both but they don't tell you the Spa treatments cost $100... food choice was very limited.

Long walk from parking lot, the staff was nice, but not enthusiastic. We were told our room was not ready for check in, we asked if we could just stash our luggage until the sheets and maid service was done... they agreed. We walked up (Elevator was inop or very slow) and found a repairman in the room lavatory. The towel rack was missing and he was cutting large holes in the wall to repair. We left and went to the pool. When we got back, room was tidy, but rundown and the drywall repairs were done but looked like a first time job that a child attempted. This was the first clue this place is not being maintained--look around everywhere and you'll find broken items, doors, pool tiles, window shades... it goes on and on. If a large upper end chain buys the place and with a facelift and good repair...it could be a gem.

This place was a ghost town, we saw maybe 10 other guests and no one during the limited hours of the on site restaurant.

Overall, not a 5 star hotel--maybe a 3+. It was nice "enough" for the deal we got. I saw a large For Sale sign on one of the towers--I think the bank is just biding time and no capital improvements are being done. AC was icy cold a night (either its on or off) and room had a musty smell, again, low upkeep and sub-par maintenance is slowly eroding a once 4-star hotel.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServProPeninsula, General Manager at Peninsula Island Resort & Spa, responded to this review, January 2, 2013
I would like to apologize for your less-than-stellar stay at our resort. During the winter months, when the area is less active, we try to our best to implement a thorough maintenance program, which is particularly important due to the marine climate we are located in. Unfortunately, some guests can leave behind damages, and then it is incumbent upon any hotel to repair and ready the room in time for an arrival. Typically, we store luggage and do not allow entry into the room until it is completely ready, and apologize for our front desk clerk havind done so in this case. As for the "For Sale" sign, that belongs to a private condo owner selling his oceanfront unit. SPI has multitudes of condominiums, and, at times, private owners tend to sell them. Otherwise, I ask you to try us again soon, and promise that you will see some improvement!
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Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed December 27, 2012

This hotel had no amenities, no spa, a bar only open til 2 pm. Their is no official check in area. u have to drive up the walk way to drop off ur luggage and then drive back down to park and then walk 5 min back to the hotel. It was faster to walk up the 10 flights of stairs to our room then take the elevator to the 5th floor only to struggle opening our door because it was so heavy and broken. The tv was fuzzy and the sink leaked. Their was black mold in the shower. The hid-a-bed was not suitable for sleeping. There were 2 sheets of rules including a $30 charge if u didnt return ur hotel towel by the end of the day. When we brought this to the hotels attention they didn't seem to care. The hotel in whole must have run out of money ten years ago. Their plan was to build a third building on the west side which would have eliminated the now present wind tunnel over the pool. The pool is beautiful, but missing tiles and was freezing cold due to the south building blocking the heat from the sun all day. Although one out of the two hot pools worked, this pool was always in the shade. Not a good thing when on a tropical island trying to catch some rays. The board was to the beach is great, but once u were to the beach the hotels stack of crusty beach chairs were locked up. Finally the last night ($250 rate) we let the manager know we we not very happy and asked if we could have a different room. Again, they seemed to care less about our business and did nothing to make us feel more comfortable.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServProPeninsula, Manager at Peninsula Island Resort & Spa, responded to this review, January 8, 2013
We thank you for having taken the time to submit your review. In speaking to you and your husband, he failed to mention most of these items. As for the service issues, unfortunately, since you had arrived via a time share exchange program, limited service has been contracted, and that is why you were being charged extra for cleaning and services. Had this been a hotel reservation, I assure you that you would have received daily cleaning and towel exchange. Because this was exchanged directly with an owner, we were unable to offer you a room change, though this was never requested. I would also like to mention that during the low season, most businesses on South Padre limit hours and services, as does our restaurant--a necessary economic reality, and I apologize for any inconvenience caused, though seasonal hours were prominently displayed. Our property was opened in 2006, and is one of the newest resorts on SPI.
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Austin, Texas
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 22, 2012

I go to SPI twice a year and have stayed in many hotels, by far this is the best! It has luxurious rooms, the spa is great (a bit pricy), and so is the pool. My family was very satisfied.
We stayed in one of the 3 room presidential suites and had plenty of space. The kitchen is complete, outstanding furniture and the room was clean.
They have a great location and the beach is beautiful. We didn't have the chance to try the restaurant, but i heard it's good.
The parking lot is kind of far from the buildings, but they have staff with golf carts to give you a ride.

That's all I have to say, I highly recommend this place, had a pleasant stay and I'll probably stay there again.

Room Tip: Call few weeks prior, they get fully booked in holidays.
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServProPeninsula, General Manager at Peninsula Island Resort & Spa, responded to this review, December 28, 2012
We thank you immensely for having taken the time to share your positive experience on Trip Advisor. We value you as a guest, and hope to be able to see you again soon! Happy Holidays!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Peninsula Island Resort & Spa

Address: 340 Padre Blvd. and Hwy 100, South Padre Island, TX 78597
Location: United States > Texas > Texas Gulf Coast > South Padre Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in South Padre Island
#13 On the Beach Hotel in South Padre Island
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Peninsula Island Resort & Spa 3.5*
Number of rooms: 44
Official Description (provided by the hotel):
Nestled among the sea oats and sand dunes, and highlighted by the blue of the Gulf of Mexico, The Peninsula Island Resort and Spa South Padre Island, Texas is the perfect venue for a relaxing island escape. Located directly on the beach in the heart of South Padre Island's "hotel row", our upscale property opened in 2006, and combines the highest standards in construction with contemporary, tasteful design. The units are all well-appointed, and range in size from our very popular studio kitchenette units to our 3 bedroom/3 bath condominiums. With concrete walls, porcelain tile flooring, and leather furniture, our resort was designed to resist to mold, humidity and allergens all-too-often common near the sea. Our swimming pool is the largest infinity pool in South Texas, and features a convenient swim up bar. Each offers either a full kitchen or kitchenette, and everything else necessary to cook and serve a gourmet meal. If cooking is not your thing, Las Olas Restaurant Grill and Bar, located onsite, is considered by many to be one of the best restaurants on South Padre Island, and offers a variety of delicious homemade dishes available for in-room dining. All-in-all, the Peninsula is in a league of its own--offering the spacious luxury of a condominium, coupled with the service and appointments of an upper-tier resort hotel. ... more   less 
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Also Known As:
Peninsula Island Hotel South Padre Island
Peninsula Island Resort And Spa
Peninsula South Padre Island
South Padre Island Peninsula

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