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“Ups and Downs of a 2 day visit Nov 4-6th, 2012” 3 of 5 stars
Review of Peninsula Island Resort & Spa

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Peninsula Island Resort & Spa
3.5 of 5 Resort   |   340 Padre Blvd. and Hwy 100, South Padre Island, TX 78597   |  
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Hotel amenities
Ranked #21 of 33 Hotels in South Padre Island
Houston, Texas
1 review
4 helpful votes 4 helpful votes
“Ups and Downs of a 2 day visit Nov 4-6th, 2012”
3 of 5 stars Reviewed November 10, 2012

I had purchased a 2 day stay from Travel Zoo which included a $50 food and $50 spa credit. We arrived at the Hotel around 1:30 PM on Sunday November 4th and attempted to check in early. We entered the office and we were greeted not with a welcome smile but almost like we were intruding. We were told check in was not until 4 PM. I asked if we could possibly get our room expediated and was told in a monotone voice they would call us. We noticed approx. 4 cars parked in the lot so I was a bit surprised a little more enthusiastic service was not offered. We received a call at 3:35 advising us our room was ready.

After arriving in our room the remote to the television was not working so I attempted to call the front desk. The office answered the phone but they could not hear from so after several attempts I finally went to the office. A new remote was delivered.

The next day we decided to use our food credit at the hotel restaurant. We entered at 9:00 AM and were the only customers there. Quite frankly, the coffee appeared to be several days old and was one of the worst cups I have ever had. The breakfast came out cold and tasteless. My wife remarked since we were the only customers there how could the food not be hot. Again, one of the worst meals we ever had. It was so bad we decided not to even use the balance of our food credit.We attempted to make coffee in our room but could not locate a coffee maker. Again, I went down to the front desk and asked if the room was suppossed to have a coffee maker and was told 'Yes'. I advised him ours did not. A coffee maker was sent up minus coffee and condiments so I once again had to back to the office and request coffee filters/cream/sugar.

The next day music came on loud and clear by the pool at 7:00 AM which I guess was better than a wake up call. From my perspective I fail to see the need to have music piped on so early.
When we returned later in the day our room was cleaned however once again no coffee filter/condiments was left.

Check out time is at 11:00 AM and due to a spa appointment we requested an extension. I was told we could have until 11;30. I asked if we could extend it till noon and was told I could but I will be charged if any later.

All 4 front desk employees I dealt with had the same robotic attitude and appeared to be annoyed complying with customer requests. Some other perspectives; Spa is not warm and the towels are not soft.

I come to the island on both business and pleasure and have stayed at many different hotels but the service here leaves a lot to be desired and it is without a doubt not a so-called 5 star Hotel.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServProPeninsula, Manager at Peninsula Island Resort & Spa, responded to this review, November 16, 2012
I'd like to thank you for your frank feedback, and would like to personally apologize to you for the inconveniences faced. Though check-in time is clearly posted at 4pm, and you were accommodated prior to that, our customer service representative reps should have been much more welcoming. We will focus on retraining and thank you for having brought this to our attention.
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141 reviews from our community

Traveler rating
    51
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    19
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See reviews for
50
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
ATX
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 7, 2012

This was my Husband and I first time to stay at this hotel. The best part about this trip was that this hotel was right on the beach for easy access. We checked in to see our room and it was average. We have stayed in better hotels than this. There was rust everywhere. So we thought OK lets go get our stuff. The walk from our room to the parking lot is about 1 football field. The week went by and we were not impressed at all. We were ready to check into our other hotel because we decided to extend our stay. The staff (except the receptionist) didn't know any English. It made it really hard when we had a problem. Needless to say We agreed when we come back to SPI, we are not staying here. This is not a Five star Hotel maybe a One Star.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServProPeninsula, Manager at Peninsula Island Resort & Spa, responded to this review, November 1, 2012
We appreciate your feedback, and thank you for having taken the time to post your review. While it is true that there is a space of land in front of our property, this land is where construction of a new tower is soon to commence. We do offer golf cart rides to our guests, and guests have the ability to park next to one of our buildings in order to unload baggage. We apologize for the inconvenience, in this regard. The walk from our parking lot to your room, nevertheless, is often a shorter distance than that of most parking garages to other hotels on South Padre, and your cars are protected by entry gates and video camera security.
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 7, 2012 via mobile

Today is October 7th 2012...three of us checked in about 3 hours ago. We would like to check out SPI even with the rain but we can't leave our room because our front door doesn't lock, good thing we noticed before walking out. We've called the front desk and walked down there personally however approximately 1 1/2 hours later we are still waiting for maintenance. The hot tub is empty, the wi-fi sucks...I'm posting this from my phone....and there are ants in the condo. Yes apparently ants like the 5th floor. Do not even think about staying here, run as fast as you can.

  • Stayed October 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServProPeninsula, Manager at Peninsula Island Resort & Spa, responded to this review, November 1, 2012
We apologize for your adverse experience while staying at our hotel. In this case, the lock's reader system did require replacement of batteries. As for ants, you will find that our property is one of the most aggressive in terms of sustaining an effective extermination program. Previous reviews seldom mention insect problems, something that is often a problem with most hotels in the area. In our defense, we did tend to your needs immediately, and while we could not control the weather, hope that the remainder of your stay was favorable. Nevertheless, we earnestly apologize for your inconvenience.
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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 8, 2012 via mobile

This is not a luxury hotel as advertised and is not worth $300 to $500 a night. We checked in, saw our room and the dilapidating exterior and checked out!! Do not stay here. The place is filthy and under staffed. Our room had black mold in the kitchen area and dirt and human hair in the bathroom. Rust everywhere!!!

  • Stayed September 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServProPeninsula, General Manager at Peninsula Island Resort & Spa, responded to this review, September 11, 2012
We are sorry that your room did not live up to your expectations. However, in fairness, we had offered you an upgrade to a 3 bedroom unit, for the same price, in an oceanfront room.
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Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 1, 2012

This is my 3rd stay at the Peninsula and always enjoy it. The pool is the nicest on the island. It's huge and just so relaxing. The bar and reataurant in the pool area is great. They bring the drinks to you while your at the pool. Love that the beach is just a couple of steps away.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServProPeninsula, General Manager at Peninsula Island Resort & Spa, responded to this review, September 4, 2012
We thank you very much for having taken the time to share your positive experience! We are truly grateful, and hope you will visit again soon!
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Austin, Texas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 30, 2012

My family stayed at this hotel after booking a "deal" for 2 nights for $200. It included $100 to spend at either the spa or the restaurant. I wouldn't have paid more for it... the pictures on the website are a little misleading. It's not really a "Resort" per se. When we checked out they said there was a $40 fee (that wasn't included) for taxes. The clerk couldn't provide a print-out or receipt for the extra $40, which was strange, so it turned out to be $120 per night.

Having said that, the location is wonderful! The layout of the room was great too... plenty of room for all of our beach gear, our cooler, our bags, etc. Plus, they have a kitchen that is stocked with plates, pans, etc. We brought most of our own food and cooked it there. They have the small hotel fridge, but it still held all of our cold items. I thought it was funny that they provided paper towels, kitchen soap & sponge, but not coffee filters... how are you supposed to know what type of coffeemaker they have in the room??

Since it is right on the beach, the salty air has affected some of the outdoor areas... rust spots, etc. That kind of thing doesn't bother me at all, but some people are really turned off by that.

The room was a little bit worn out as well... the bathroom sink leaked, there were a few stains here and there, but overall it was clean and comfortable. A HUGE perk is the outdoor showers in the pool area. They are equipped with warm water. It was wonderful to come back up from the beach (covered in sand) and step into the warm water shower.

I would stay here again if I could get the $100 rate, (which was really $120) but not if I had to pay more. The location, the outdoor showers, and the kitchen make this hotel a good buy.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServProPeninsula, General Manager at Peninsula Island Resort & Spa, responded to this review, September 1, 2012
We thank you so much for having taken the time to share your experiences at our resort. We continually strive to improve, so I assure you that your constructive criticism is well-received. I can tell you that the voucher you purchased from a 3rd party did not include taxes, and that was stated on the offer. As you know, the State and local governments require that occupancy tax be paid, so this is something that one will expect at any and every hotel in the State of Texas. As for the coffee, it is provided to our guests free of charge, and actually comes in a filtered packet which one merely drops into the coffee maker. We try to provide every necessity and convenience a guest might require, standard. We look forward to your return, and promise that you will see an improvement.
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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 22, 2012 via mobile

What a perfect place to enjoy south padre. Great central location, friendly service, clean and minimalist rooms...what more can you ask for. Perfect for a months stay or a weekend. Truly loved our stay and will be back for sure. Not planning on staying anywhere else.

  • Stayed September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServProPeninsula, General Manager at Peninsula Island Resort & Spa, responded to this review, September 1, 2012
It was so very nice to have met you and your mom, and am glad that you enjoyed your stay with us! Guests like you truly make our work rewarding, and I hope to see you again soon! Enjoy Austin, and remember that Padre is just a short morning's drive away!
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Additional Information about Peninsula Island Resort & Spa

Address: 340 Padre Blvd. and Hwy 100, South Padre Island, TX 78597
Phone Number:
Location: United States > Texas > Texas Gulf Coast > South Padre Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in South Padre Island
#13 On the Beach Hotel in South Padre Island
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Peninsula Island Resort & Spa 3.5*
Number of rooms: 44
Official Description (provided by the hotel):
Nestled among the sea oats and sand dunes, and highlighted by the blue of the Gulf of Mexico, The Peninsula Island Resort and Spa South Padre Island, Texas is the perfect venue for a relaxing island escape. Located directly on the beach in the heart of South Padre Island's "hotel row", our upscale property opened in 2006, and combines the highest standards in construction with contemporary, tasteful design. The units are all well-appointed, and range in size from our very popular studio kitchenette units to our 3 bedroom/3 bath condominiums. With concrete walls, porcelain tile flooring, and leather furniture, our resort was designed to resist to mold, humidity and allergens all-too-often common near the sea. Our swimming pool is the largest infinity pool in South Texas, and features a convenient swim up bar. Each offers either a full kitchen or kitchenette, and everything else necessary to cook and serve a gourmet meal. If cooking is not your thing, Las Olas Restaurant Grill and Bar, located onsite, is considered by many to be one of the best restaurants on South Padre Island, and offers a variety of delicious homemade dishes available for in-room dining. All-in-all, the Peninsula is in a league of its own--offering the spacious luxury of a condominium, coupled with the service and appointments of an upper-tier resort hotel. ... more   less 
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Also Known As:
Peninsula Island Hotel South Padre Island
Peninsula Island Resort And Spa
Peninsula South Padre Island
South Padre Island Peninsula

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