Let's start with the worst of this unbelievable nightmare. On the 6th day of a 7 day hotel stay we discovered that under a clean pillow case there was a pillow that been soaked with blood that had dried. We slept on that pillow for 5 nights. The room was musty, mildewed and smelled of smoke. The shower had a handle dangling from the wall. The hot tub was dirty and stained. The breakfast communal economy sized tub of margarine had a puddle of rancid liquid in the bottom and crumbs from other guests. There was no housekeeping for 6 days. We took our dirty towels to the Office every day for clean towels, mat and toilet paper. The bed was never made. The linens never changed. The dirty, stained rug was never vacuumed. The first 4 days the key cards didn't work and we had to go to the office each time we wanted to get into our room. One night we returned to our room and the office was locked. We had to call and wait 30 minutes to get into our room. The remote for the TV was missing. The button for the channel selector was missing. I asked for a different room the first day and the manager refused despite there being only 3 other rooms occupied. We left the Inn on the 6th day and I received a refund for the entire week. That hardly compensated us for what we went thru on what was supposed to be a windsurfing vacation. The only reason we stayed as long as we did, it was a couple blocks from the windsurfing rental. Oh yes, we are 2 responsible adults 60 yrs. old. We will pursue all options available to us in this situation. We'll start with the Corporate Office. And then.............?
- Also Known As:
- Americas Best Value Inn And Suites Casa Bella Hotel South Padre Island
- Americas Best Value Inn And Suites Casa Bella Hotel
- Casa Bella Hotel
- Hotel Casa Bella
- Official Description (provided by the hotel):
- Americas Best Value Inn and Suites Casa Bella Resort, the newest resort hotel on South Padre Island, is located on the water channel. It is our goal to provide quality, affordable, and unforgettable accommodations during your stay. Our Mediterranean-style courtyard features a swimming pool with ever-changing tinted lights, a relaxing hot tub, beautiful landscaping surrounded by romantic balconies with palm trees that sway in the breeze. Our lovely rooms come either with one king and two queen beds, desk & chair, microwaves, refrigerators, and twin sofa sleepers. Be sure to ask for the hot tub room which sports a king size bed and a separate Jacuzzi tub. ... more less
- Reservation Options:
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