We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice Place But Poor Staff” 3 of 5 stars
Review of La Copa Inn Beach Hotel

Save Saved
You added La Copa Inn Beach Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
La Copa Inn Beach Hotel
3.0 of 5 Resort   |   350 Padre Blvd., South Padre Island, TX 78597   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Offer
30% Discount
Vernon, Canada
Top Contributor
54 reviews 54 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
16 helpful votes 16 helpful votes
“Nice Place But Poor Staff”
3 of 5 stars Reviewed February 12, 2013

Booked 6 rooms through priceline.com. Were to be "Pay When You Stay" and billed to each guest upon arrival.
3 check ins where handled correctly. 1 was billed to wrong card. 1 was registered under wrong name and billed on 2 different cards, then was charged as a no show under proper name. 1 reservation was lost because it had been registered to wrong party. I was billed for 7 rooms that were paid with other cards. Took many phone calls over several days to straighten out. Messages to manager not returned. Not even an apology. Manager did correct the billing when I finally was able to contact him.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron R, Guest Relations Manager at La Copa Inn Beach Hotel, responded to this review, February 25, 2013
Hello John,

We'd like to thank you for choosing La Copa Inn South Padre island and for taking the time to share your experience. We are very sorry you had so much difficulty with billing. Involving third parties can often add complications to an otherwise straight-forward booking process. However, the confusion in your situation is inexcusable and we will be taking action to ensure that this does not occur in the future.

We hope that you choose to stay with us once again and allow us to prove our dedication to your satisfaction.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

339 people have reviewed this hotel

Traveler rating
    95
    108
    62
    36
    38
See reviews for
119
105
2
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Georgetown, Texas
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 9, 2013

We had 2 nights here on the beachfront end of this hotel, it was an older hotel but very clean and nicely decorated. Had a warm pool and hot tub right between the hotel and beach.......the beds were turmper pedic and very comfortable, They had a great hot breakfast included with your stay, lots of folks took advantage of this and it was fun to visit with the peeps from far away, some of them had been staying here for 6 or 7 winters. They had a bar with tables and chairs, happy hour and 2 free drinks a day per person were included in our stay as well as a $30.00 credit for food or drinks at the bar/grill........drinks and food were good. We enjoyed our stay here and found the people very friendly and the hotel worker very helpful and hard working. We would stay here again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron R, Guest Relations Manager at La Copa Inn Beach Hotel, responded to this review, February 25, 2013
We appreciate your time and kind comments you have left us. We are always happy to receive news of another satisfied customer. We have enjoyed your company as much as you enjoyed your stay. Thank you so much for choosing La Copa. Hope to see you here again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MN
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 5, 2013

We went to South Padre in January and it was our first time there. La Copa is a great little hotel with an extremely reasonable price, friendly staff, great free breakfast and perfect location on the beach. The only problem that we ran into is that there were people eating the free breakfast that we're not staying at the hotel. We overheard a gentleman talking about how he came for the free breakfast even though he was not a guest. There were times we could not find a table and perhaps that's one of the reasons.

Other then that the rooms were good..comfy beds...nice pool area, (except for the chair saving) and a short walk to the beach. Awesome! We hope to go back.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron R, Guest Relations Manager at La Copa Inn Beach Hotel, responded to this review, February 25, 2013
Hello, thank you for selecting La Copa Inn for your first time staying in South Padre Island. We are truly sorry for the 'chair saving" problem and are taking action to ensure a great experience. Thank you again for your tip and taking the time to share your experience with us. We hope to see your back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brownsville,tx
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 1, 2013

Was plesantly surprised by the stay: Very clean hotel in spite of being on the beach. Spacious rooms, excellent breakfast and convinient private way to the beach. Beds are very comfortable and room had many extras. Will definitely stay there again.

Room Tip: rooms facing the water are worth the upgrade.
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nubia Z, General Manager at La Copa Inn Beach Hotel, responded to this review, February 5, 2013
Dear Guest,

Thank you very much for staying at La Copa Inn South Padre Island, Texas.

It is a great pleasure to know you like our hotel and that you enjoyed our amenities, we are looking forward to count on you as one of our repetitive customers.

Once again, thank you for your kind comments and thank you for visiting La Copa Inn South Padre Island, Texas.

Yours in hospitality,
Nubia Ericka Zaratte
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ledbetter
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 29, 2013

Spent four nights at this hotel and had a beach front view from our room which was breathtaking especially seeing the sun rise each morning. Breakfast each morning was a lot more than what you usually get at other hotels and very good. Alma who works in the bar/grill took care of us with wonderful complimentary margaritas and excellent street tacos. Loved the walks on the beach each morning and visiting the excellent restaurants on the Island as well as Port Isabel.
Will definately go back and stay at this hotel, staff was great and housekeeping very accomodating.

Room Tip: Pay a little more and get a room with the beach view. It is definately worth it.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nubia Z, General Manager at La Copa Inn Beach Hotel, responded to this review, January 31, 2013
Dear Guest,

Thank you very much for your kind comments towards La Copa Inn Beach Hotel South Padre Island, Texas.

We are happy you are pleased with our hotel amenities and our employees' services. Customer service is our number one priority and definitely this couldn't be possible without our employees, number one asset of this company.

Once again thank you for staying at La Copa Inn Beach Hotel South Padre Island.

We are looking forward to see you soon.

Yours in hospitality,
Nubia Ericka Zaratte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 29, 2013

Great value for you money. Everyone was amazing, good service, nice staff, clean rooms etc. the only negative was slow Internet and the food in the in house restaurant. Breakfast was great though! Would definitely come back!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron R, Guest Relations Manager at La Copa Inn Beach Hotel, responded to this review, February 25, 2013
Hi Summerwine1! We appreciate your time leaving us a quality review. We are sorry about the slow internet you experienced and we will look into this so this doesn't happen in the future. We are glad you have enjoyed stay here and only hope to see you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 31, 2012

Overall experience was great. Great location, and excellent value for the money. Hotel was clean and the employees are very conscientious. Hotel is well maintained and the few issues I did experience, the staff was there to take care of immediately .Very family orientated, we originally arrived for a 5 day stay and decided to stay a couple extra days. Manager Eduardo worked hard to accommodate our request on short notice and made things work for us. This was our best visit yet on the Island.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nubia Z, General Manager at La Copa Inn Beach Hotel, responded to this review, January 2, 2013
Dear guest,

It is a great pleasure to know you had a wonderful time at La Copa Inn Beach Hotel, we are very happy to know your most resent stay with us is your best experience at South Padre Island, Texas.

We are looking forward to have you as one of our many repetitive guests, we will keep working hard to make sure you and all of our guests can enjoy every visit to the island.

Once again thank you for staying at La Copa Inn Beach Hotel and thank you for your kind comments.

Yours in hospitality,
Nubia Ericka Zaratte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to La Copa Inn Beach Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about La Copa Inn Beach Hotel

Address: 350 Padre Blvd., South Padre Island, TX 78597
Phone Number:
Location: United States > Texas > Texas Gulf Coast > South Padre Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in South Padre Island
#7 On the Beach Hotel in South Padre Island
Price Range (Based on Average Rates): $
Hotel Class:3 star — La Copa Inn Beach Hotel 3*
Official Description (provided by the hotel):
Welcome to La Copa Inn Beach Hotel South Padre Island, Texas. Our beachside hotel across from Queen Isabella Causeway offers an affordable vacation experience in South Padre Island, with five-star resort amenities. We have Spacious Hotel Rooms all with balconies and most with ocean view. All of our rooms feature Tempur-Pedic® mattresses, HD Flat Screen TV with premium cable channels, refrigerator, microwave, coffee maker, iron and iron board, hair dryer and in-room safe. Other conveniences include complimentary High-speed Internet access and local calls. We have guest rooms for every taste, from standard king or queen beds to our three-room family suite. All rooms are nonsmoking. Our hotel offers an outdoor pool surrounded by a sundeck with a spa tub, chaise lounges, gazebos, and a walkway to the beach. Enjoy our Complementary Hot Full Breakfast buffet, featuring delicious "Belgian Waffles" and the most recent addition "Omelet Station." For your convenience we have complementary Wi-Fi High Speed Internet access available through the entire hotel. A staffed activities desk to assist in planning excursions, coordinate sports-equipment rentals, and sell discounted tickets. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Tingo, Priceline, BookingOdigeoWL, T4B, Hotels.com and Venere so you can book your La Copa Inn Beach Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western South Padre Island
Best Western La Copa Hotel
South Padre Island La Copa Inn
La Copa Inn Beachfront Resort

Owners: What's your side of the story?

If you own or manage La Copa Inn Beach Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.