I have been in resorts all over Mexico, Belize, and the US. This hotel has horrible service for the price paid. This is the most money I have ever paid for a hotel with NO service. After a nine hour drive we waited half an hour for a luggage cart. Finally, we just lugged our luggage up to our room ourselves. We asked the front desk three times for a luggage cart and never did they ask to help us in leu of a luggage cart. There was never an explanation or offer to help. They just shrugged their shoulders.
The service there is about equal to a Motel 6 twenty years ago. In the Schlitterbahn park some of the rides were closed because of construction (which was not stated when we booked our trip nor is it on the website). Also one of the lifeguards told us that several lifeguards called in sick because they got hung-over from the night before. When were leaving to go to the park, we went to fill a small cooler up from the ice machine. A lady came running around the corner and told us to stop. This was a HUGE ice machine. All that money we paid and they are worried about 50 cents of ICE.
I would say this hotel is worth about $120 a night because of the beach location and the newness. $300 a night is way over-priced especially if you are not going to the water park. If you are going to the waterpark with your family it is a good deal. Just expect to do some work yourself and beware of the ICE patrol lady.
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