Im actually staying here still tonight. Its going on 1 hr wait for for meal from room service! Young lady on phone has poor order taking skills didnt remember she took my order and she said it would be 15-20 mins! They have no towels in pool area so you have to carry your room towels down to pool/park area which is annoying. There is no bell boy service or even one cart for when we arrived! Having two small kids with all the luggage and no cart was so tough especially because parking was still under construction and far! Lobby is always muggy and hot and wet.. bartender took 20 mins to attend to us and we never recieved a drink cause then the parknhad closed! All staff needs so much more customer service training to charge this much! Ridiculous.. fyi my food still hasnt arrived and my kids fell asleep! I will send back the order! Not worth the money!
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