I'm not sure what ever happened to "the customer is always right", but it doesn't apply here at The Original Dolphin Watch. I had a coupon for $3 an adult price cruise, excluding the Friday night fireworks cruise. We chose the "morning special" as it is the time that worked best for our son's nap schedule. They refused to honor the coupon, saying that the cruise we chose was already discounted. I overheard the worker who I discussed the issue with telling the 'manager', who never even said boo to me. I realize $3 isn't much, but if so, then why couldn't they have honored their coupon?! The cruise itself was fine, but once we discovered Pier 19, we would've saved the money and frustration and just sat on Pier 19 all day and seen many many more dolphins closer.
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