A friend and I booked this room at the last minute for July 4th weekend. We got the last room that was available. Once we arrived and actually saw this place, I was flabbergasted that this hotel was rated #5 out of 33 hotels in South Padre on Trip Advisor. Although the room was equipped with a small sofa and kitchenette, this hotel was VERY dated. To start, the room key was a real key, like from the 70's, with the resort's address and our room number on it. Not very safe if we had happened to lose a room key! Second, the bathroom - Smallest sink and shower area I think I've ever seen in any hotel. There was not even enough room for 2 people to stand in front of the mirror at the sink. The tub was a regular-sized tub with a showerhead that was absolutely HORRIBLE. No water pressure at all. Also, there was mold under the sink that smelled so bad when you opened the cabinet, we didn't even want to put any of our personal belongings in there. When we went to the front desk about the mold, all they gave us a bottle of generic Febreeze spray to mask the odor. The maintenance man was supposed to come look at the mold the next day, but I'm not sure he ever came (at least they never followed up to tell us that he had been in our room). We skipped housekeeping the next day because we honestly didn't feel comfortable with housekeeping in our room at this resort. When I went to the front desk to ask for more towels, I felt a little uncomfortable when they counted the towels they gave me and asked me for my room number, like I was going to steal them or something.
We had 2 meals from the Palms Cafe (one breakfast and one dinner), both decent for the price. It was about 11:15-11:30 in the morning and we wanted to order lunch, but we were told we had to order breakfast because they didn't start serving lunch until noon. We were a little put off by that, but we went with it. The little girl working behind the bar where you had to place your order, couldn't have cared less if we were standing in front of her. Her customer service skills left a lot to be desired. After sensing our frustration with her, the manager stepped in and answered some questions we had about the menu and agreed to make some substitutions for us free of charge that the young girl had previously told us they were unable to do. The positive things I can say about The Palms: it was located very close to the beach, the AC in the room worked very well, and the bed was pretty comfortable. Other than that, I would definitely not stay here again unless I was absolutely desperate. For $225/night, I was extremely disappointed and expected much much more for my money.
- Official Description (provided by the hotel):
- Ideally located on the white sand beaches of South Padre Island, The Palms Resort is a relaxing oasis boasting beach front access, stylish, comfortable accommodations, and friendly, attentive service. Our resort offers guests the personal service of an intimate boutique hotel with the modern amenities of larger business hotels. Our award winning beachside retaurant (The Cafe on the Beach) is open daily for breakfast, lunch and dinner. Start your day with Eggs Benedict and a mimosa. End your day with steak and lobster and a fine wine. Enjoy mojitos poolside from our full service bar! ... more less
- Also Known As:
- The Palms Hotel South Padre Island
- Palms Hotel South Padre Island
- Palms South Padre Island