First time staying here and the location was great. We stayed on the 12th floor and the view was fabulous! The front desk staff was courteous, not very personable but that's ok.
Our room was just ok. I was not pleased with the kitchen tools as the can opener was old, rusted and dirty. Was actually a little disgusted and didn't use it. It just didn't seem like they take any pride in cleanliness. The master bath had a toilet paper roll that was once wet and dried hard on the roll. Being so close to the toilet, it was hard not to imagine it fell in there and still just put back on the roll.
The Whiskey bar staff and the Hamburger stand workers were just rude. No customer service skills at all. Apparently they are not part of the hotel, just vendors but if I were the hotel I would have them abide by their standards. We just came back from Cancun so I guess they just set the bar high for pleasing the customer.
The pool and hot tub were filthy! I doubt the filters were working. The ocean water looked clearer than the hot tub. Disgusted!
Not sure I would really stay here again. Besides the location and view, I will probably opt to try something else next time.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, Orbitz and Priceline so you can book your Isla Grand Beach Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Isla Grand Beach Hotel South Padre Island
- Hotel Isla Grand Beach
- Radisson South Padre Island