This business is completely dishonest. We were charged for several nights of stay for the 4th of July weekend. Then we called to cancel b/c we changed our minds. They refused to provide a refund even though the law says we're entitled to a 3-day cancellation policy. Also, we never signed anything nor stayed there and their business practice is unfair and unlawful. When I told her we would have to take her to court, she said, "you do what you have to do". So we're doing.
We are currently seeking legal action against this business. We filed several complaints, one with the Better Business Bureau, The Attorney General's Office of Texas with Greg Abbott, and the Federal Trade Commission.
They don't answer or return phone calls and this demonstrates how unprofessional they are.
When we attempted to obtain a refund through our credit card, they claimed that they were calling us to confirm but we have our phone records that prove WE were the ones calling them and they stopped answering our phone calls.
- Official Description (provided by the hotel):
- Clean and well maintained, brick paver parking, new foliage, outdoor shower, 200 feet from beach entrance, close to shopping, restaurants and supermarket. Airport transportation available, owners that care! ... more less