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“Fabulous views!” 4 of 5 stars
Review of Hilton Garden Inn South Padre Island

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Hilton Garden Inn South Padre Island
3.0 of 5 Hotel   |   7010 Padre Blvd, South Padre Island, TX 78597   |  
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Lakeview, Arkansas
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Fabulous views!”
4 of 5 stars Reviewed September 14, 2013 via mobile

We really enjoyed this hotel, the best one in a looooong time! You get what you pay for, in this case, it's pricey. But, get a junior suite Ocean View, super nice! Clean, nice pool, free good wifi, nice bar and restaurant. Walk to the beach and see the sunrise over the gulf from your balcony. They could use some staff to help guests with bags though. We had to search around for a luggage carrier, asked the desk and he pointed one out, but no offer to help.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this review, September 21, 2013
Hello,

We appreciate the complements you made about our hotel. We’re overwhelmed you enjoyed your stay and our restaurant. We had just as much fun accommodating your every need. Thank you for your kind words. We hope will chose us once again.

Thank you,
Aaron R.
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518 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Spanish first
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English first
A TripAdvisor Member
5 of 5 stars Reviewed September 14, 2013

We wanted a nice place to stay for our 36th anniversary. So glad we found the Hilton Garden Inn. We had a jr. suite with a view of the pool and ocean. We got more than we expected. The room was large, clean and very nicely furnished. Even the balcony was well maintained like brand new. The view was Paradise. This may be an annual tradition.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HershalP, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this review, September 15, 2013
Hi there!

Thank for your making us a part of your anniversary, and giving us the opportunity to make it extra special for you! Please make us an annual tradition, and we promise to make your extra special each time!

Email us when you have booked your room next time: BROSP_GM@hilton.com

Thanks again for the kind words!
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Houston, United States
1 review
4 of 5 stars Reviewed September 14, 2013

We stayed here on our recent trip to Padre Island. The staff are wonderful and the hotel is very clean. I think the beds could have been a little more comfortable, but other than that it was a great place to stay.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HershalP, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this review, September 15, 2013
Hi Wanda!

Thank you so much for taking the time to give us your feedback! We're really happy that you enjoyed your stay with us. We're sorry that you did not like the beds. We try to let every guest know that our beds are firmness adjustable, for flexible levels of comfort, depending on your preferences. Please come and see us again soon so that we can make your stay perfect.
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Cibolo, Texas
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 13, 2013

Reception was friendly. Room was large and beautiful. Location is perfect for the month of September. Fireworks on Fri n Sat nights are over the beach, directly behind the Hilton, off of adjoining decks from the Hilton Garden, the la Quinta and Clayton's. Wonderful, convenient deck that leads to the beach. Huge pool with two HOT tubs. Had a slight glitch with room not cleaned on 2nd day and another about not knowing that you can adjust the bed's firmness yourself but manager finally addressed my concerns and resolved. Overall was a great stay.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HershalP, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this review, September 15, 2013
Hello Patsy!

Thank you for your great comments! We appreciate your feedback and we are very happy that you enjoyed your overall stay. We do our best to communicate our firmness-adjustable Garden Sleep System beds, and we are really sorry that we fell short in your case. We will work on this, we promise. As for the housekeeping issue, there is no excuse for this, and we will address it immediately.

Thank you for the great rating, and your positive comments! Fireworks on Friday and Saturday continue through October, and we have very competitive rates from now through February 2014, so we hope to see you again really soon!
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Mansfield, United States
1 review
4 of 5 stars Reviewed September 11, 2013

Overall it was a good experience staying at your hotel, but there were noices at bedtime that bother me and I had to place the A/C unit on ON, constant running of the fan to drown out the other room noices. Also the the quoted internet price and the final amount change by $ 8.00 Why I don't know.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this review, September 13, 2013
Dear Jesus,

We’re very happy your overall experience was good but we would’ve liked to made it an excellent experience. We apologize about the noise inconveniences you encountered but appreciate you pointing this out so we can fix it right away. Also, the $8.00 you were charged might have been our resort fee tax of $4.00 per night. If you have any pending questions about your final amount charges, please don’t hesitate to call our front desk at 855-277-5057.They will be happy to explain your charges in detail. Thank you for choosing us and we hope to see you again in the near future.

Thank you,
Aaron R.
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Phila, United States
1 review
5 of 5 stars Reviewed September 9, 2013

Right on the beach. Had good view from balcony. Big pool, 2 hot tubs. This hotel is all the way at the end of the strip so if you like it quiet this is for you. I cut through La Quinta hotel beach deck to get to beach because the sand is very hot and this is shorter route to beach out back.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this review, September 10, 2013
Dear Gary,

We were very entertained reading about your adventure in SPI while staying with us. We are thrilled you liked our location, pools, and our staff who have made your trip enjoyable. We feel honored you and your significant other have choose us to stay with and hope you will continue to do so.

Best,
Aaron R.
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Canberra, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed September 9, 2013

Spent the week after Labor Day at this hotel and was very pleased with the service, food, and overall quality of the hotel. Convenient access to the pool and beach. Location for families is great since it's on the north end of the SPI strip so not many people there.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this review, September 10, 2013
Dear guest,

We’re satisfied to read we have exceeded your expectations. Our staff will be very pleased know you took a liking to our restaurant, service, and overall quality of the hotel. We’re were honored to have commentated you and your family during your fun-filled week after Labor Day. Thank you for choosing us and we hope to service you once again in the near future.

Thank you,
Aaron R.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn South Padre Island

Also Known As:
Hilton Garden Inn South Padre Island Hotel
Hilton Garden Inn South Padre Island Hotel South Padre Island
Address: 7010 Padre Blvd, South Padre Island, TX 78597
Phone Number:
Location: United States > Texas > Texas Gulf Coast > South Padre Island
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in South Padre Island
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn South Padre Island 3*
Official Description (provided by the hotel):
Our Hilton Garden Inn hotel is set among the dunes of the Gulf of Mexico beachfront and offers contemporary convenience on the north side of the island. We place you in the heart of the beach action where you can enjoy a gulf sunset, beach horseback riding, parasailing and more. We offer complimentary WiFi throughout our hotel along with a full-service bar and restaurant at the pool and deck. Check out what all our South Padre hotel has to offer! ... more   less 
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