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“Location Counts” 4 of 5 stars
Review of Hilton Garden Inn South Padre Island

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Hilton Garden Inn South Padre Island
3.0 of 5 Hotel   |   7010 Padre Blvd, South Padre Island, TX 78597   |  
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Winter Extended Stays
San Antonio, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Location Counts”
4 of 5 stars Reviewed July 9, 2013

The location is excellent!!! Directly on the beach and next door to Clayton's Beach Bar.
For those who like direct access to the beach, this is the ticket. We had a suite with a fantastic Gulf / Pool View! The boardwalk to the beach allows instant access from the pool area and takes only a couple minutes... This was nice for us as we enjoy watching the sun rise and beachcombing in the early and late hours. The beach can get busy during the day on weekends and holidays; however, you can always just move a little further down the beach toward the park area for more solitude. Staff was friendly and the breakfast buffet was one of the better food buys on SPI.. We will be certain to return.

Room Tip: Gulf View Rooms are worth the price if you enjoy sunrises.
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this review, July 19, 2013
Dear guest,

We are pleased to read you were very satisfied with your stay. We are glad you took full advantage of your time in South Padre Island by enjoying the beach, the pool, your balcony view, and the great food. Thank you for choosing us and we hope you do return for a another relaxing stay at the Hilton Garden Inn.

Thank you,
Aaron R.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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641 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
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English first
San Antonio, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 9, 2013

Nice looking hotel with very poor overall maid service and front desk service from hotel room. Knats and flies swarming the breakfast omelet station. Sewage smell on & off throughout our stay from room restroom and pool area.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this review, July 17, 2013
Dear Jennifer,

We would like to apologize for the troubles that you encountered with us, there is no excuse for what you experienced during your vacation. This doesn’t sound like our hotel at all. Our housekeepers and front desk staff usually provide second to none service. We are also sorry about the sewage smell and can assure this has been taking care of. We hope these experiences had not tarnished your perception of our hotel and hope you will give us another shot the next time you are in SPI.

Sincerely,
Aaron R.
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 8, 2013

We had the best time there. My daughter loved their pool n so did we. Loved the service!!! Loved the pool services....very relaxing. Would recommend this hotel to any one that wants a good relaxing time. Best time of our Lives!!!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this review, July 17, 2013
Dear guest,

We’re overjoyed you and your daughter had a very relaxing stay with us. We were glad to have assisted you with all of our extensive amenities. There is nothing better than reading that you “had the time of your lives”. Thank you for your very kind comments and taking the time to write this review. We hope to see you again in the near future.

Thank you,
Aaron R.
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Austin
Senior Contributor
49 reviews 49 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 8, 2013

We returned for our third visit in as many years and had another wonderful stay. Felipe was extremely helpful with check in and helped us get a great room on the 4th floor. The hotel was immaculate; they are constantly cleaning and polishing- it's hard to believe it's a beach hotel! The lobby looks like it was refreshed and it is very welcoming. I like that they've increased security significantly; it seems to have helped with parking. Our little kids had a great time enjoying the beach and the breakfast was a big hit. We'll definitely come again; this is the place to stay in SPI!

Room Tip: 4th floor rooms can give you a view of the bay and the ocean which is great.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this review, July 17, 2013
Dear Natalie,

Thank you for your continuing patronage and for taking the time to share your experience with us. We are delighted you enjoyed our immaculate hotel and Felipe’s exceptional guest assistance. We are committed to providing our guests with a top notch hotel experience. Thank you for choosing us time after time. We will look forward to the next one.

Thank you,
Aaron R.
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Dallas, TX
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed July 8, 2013

We booked a suite at $285/night which had 2 TVs, however, the first day the TV service was out, this lasted 2 days, then we only had partial service--the hotels reply was it the cable providers problem, not theirs and they refused any type of compensation. Great hospitality, huh?
When we arrived, they were no luggage carriers or assistance to get all our bags --we had to make multiple trips up and down elevator since none of the typical luggage roly polys could be seen anywhere to aid transport.
Housekeepers were lost in space--only 1/6 days did they arrive timely, completely clean room and leave adequate refill of coffee and new glasses. The other days they never showed up, or showed up very late after requesting housekeeping service. The joke is, they came 5pm one day, then showed up at 9 Am the next day wanting to clean. We had to routinely request more towels and glassware. They either forgot to leave tea or coffee that is supposed to be there daily.
They charge a daily "resort fee"--what a scam--the ice machine was routinely empty and many of the vending machines failed to work the entire time. You are charged another fee for the daily newspaper, however, you have to stop in the lobby to pick it up--it's not delivered to your room.
They do have a nice lobby. The view from 4th floor balcony is great, but make sure you don't get a first or 2nd floor room unless you want to listen to pool noise the whole time.
Not a good value at all for the money.

Room Tip: Ocean view-request 3rd or 4th floor. If on the pool side, be prepared to be subjected to various soc...
See more room tips
  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this review, October 14, 2013
We’re disappointed to hear of your experience at our hotel and appreciate you taking the time to provide feedback. The problems you mentioned were brought to the attention of our housekeeping department and have been addressed. While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse for it. We’re sorry for the inconvenience and annoyance this incident caused.

Sincerely,
Aaron R
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Dallas
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 8, 2013

We stayed at the Hilton Garden Inn June 30 - July 5th 2013 and loved every second of it!

Our trip consisted of two junior suites, one for my parents, and one for my husband, myself and two small children. The rooms were clean and comfortable with great views of the pool and beach. Best of all, the glass separating us from the pool was VERY thick and almost completely soundproof, so we had no issues with taking naps in the afternoon when the pool was very busy. Our room had two queen sized beds, and a pull out couch. We opted for the boys to sleep on the couch, further away from the window (light and noise), but really, it wasn't necessary. The room also had a spacious bathroom, safe, mini fridge (which kept lot's of food/drinks we had bought very cold) and a microwave.

The hotel itself was very modern, very clean, and the every staff member we encountered exceptionally friendly. We had breakfast included in our stay, and took advantage of the GREAT options every morning before we headed down to the beach - the omelette station was wonderful! The pool was well kept and great for the boys (aged 5 and 2.5), with lots of seating available for everyone. The walkway down to the beach was clean, and swept free of sand every morning, with plenty of outside showers for washing off the sand from the beach.

All in all, this was a wonderful beach hotel - especially for families. We loved having the pool, and we loved being at the end of the beach, towards the end of the crowds (the beach was VERY busy on the 4th!). The beach was great as well, soft sand at the top, smooth beaches towards the water. We had some seaweed issues towards the end of the week, but nothing major.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this review, July 15, 2013
Dear guest,

After reading this review, we couldn’t have been more pleased with ourselves. Thank you for taking the time to write a detailed yet awesome review regarding your 4 night stay with us during the 4th of July week. We appreciate you sharing your positive experiences with us. It’s nice to hear that you found the property and the location to meet your needs during your stay here in SPI. Most of all, we are glad you, your parents, husband, and 2 kids loved every second of staying with us. We look forward to your next trip back.

Thank you,
Aaron R.
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A TripAdvisor Member
2 of 5 stars Reviewed July 3, 2013

The pool is awesome.. But no hot water in the shower and bad customer service manger doesn't return his messages. The breakfast buffet was great. don't leave your stuff unattended at the pool because they will pick it up and throw it in a trash bag with all the other stuff they pick up.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this review, July 15, 2013
Dear guest,

We are very displeased after reading this review. We are sorry if you experienced bad service from our staff. It’s our absolute goal to ensure every guest is extremely satisfied during their stay with us. On the bright side, we are happy you really enjoyed our breakfast and our pool. We would truly appreciate the opportunity to have you back as our guest and allow us to make this right.

Sincerely,
Aaron R.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn South Padre Island

Address: 7010 Padre Blvd, South Padre Island, TX 78597
Phone Number:
Location: United States > Texas > Texas Gulf Coast > South Padre Island
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in South Padre Island
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn South Padre Island 3*
Official Description (provided by the hotel):
Our Hilton Garden Inn hotel is set among the dunes of the Gulf of Mexico beachfront and offers contemporary convenience on the north side of the island. We place you in the heart of the beach action where you can enjoy a gulf sunset, beach horseback riding, parasailing and more. We offer complimentary WiFi throughout our hotel along with a full-service bar and restaurant at the pool and deck. Check out what all our South Padre hotel has to offer! ... more   less 
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Also Known As:
Hilton Garden Inn South Padre Island Hotel South Padre Island

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