NEVER STAY HERE. I recently booked a room through KAYAK at the Super 8 in Seguin Texas. The pictures looked nice, it was $120 a night, I figured it would be fine. It was the worst place I have ever been. When I entered the motel lobby to check in a wave of cat urine odor came over me. That should have been my first sign that this place is nasty and not fit for a family stay. I had just driven in from Houston and went straight to a basketball tournament with my son and wife, we here ready for a little down time, so I got the room. We went to the room and boy, that was a surprise. The smell of weed permieated the room and pubic hair was in the bathroom. The floor had not been vacuumed, I know because there was a dirty Q-tip on the floor. The blow dryer had ashes and burn marks on it where someone was using it for a lighter I guess. I went to the agent at front desk and asked for a refund, because I was not sleeping in that room. No way. He offered to move me to other room but I decided that he offered me a room that was disgusting, how could I trust another room would be clean. I said no thanks. The he starts getting mad at me, saying " Nobody smokes pot in my rooms ever!" I asked if he wanted to see the room for himself. He said that he was the only one there and could not leave. Then he stated that I would have to get my refund through KAYAK. I did not argue with him, so I went to tell my wife the news. I went back to the room and called KAYAK and they said I would have to get an approval from the motel manager. I'm getting the run around. I went back to the front desk, and now there are 2 people there, he said before that he was there alone. I told him that I need to see the manager to get a refund and he said she was gone. The lady standing next to him smiled and said you must go through KAYAK for a refund. I booked this room through KAYAK.COM. and have made 3 calls to them about my refund. I also spoke to them about how they should not represent Motel 8 in Seguin Tx, because they have nasty, dirty rooms. I have yet to get any resolution. There aren't very many hotels in Seguin, we had tried The Hampton Inn and The Comfort Inn and they were both booked, so I guess that's their racket. Put false pictures on the internet, charge $120, and when the other hotels fill up, people have no choice and get ripped off. I understand that there's a place for smoker's rooms and cheaper hotels that are not the nicest but this place should have been charging $59 a night, not $120
Stay anywhere else but here.
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