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“College visit” 5 of 5 stars
Review of Candlewood Suites

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Candlewood Suites
2.0 of 5 Hotel   |   600 Wonder World Dr, San Marcos, TX 78666   |  
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Ranked #6 of 28 Hotels in San Marcos
El Paso, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
“College visit”
5 of 5 stars Reviewed February 11, 2013 via mobile

We went to San Marcos so my daughter could check out Texas St Univ. We originally had a single queen suite but were upgraded by Jay at the front desk. Hotel was neat , clean and quiet. Jay was super and we really enjoyed our stay. If my daughter decides on Texas St we will become regulars at this hotel. Thanks for the nice stay!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amandawilkscws, Director of Sales at Candlewood Suites, responded to this review, February 12, 2013
Dear Ghost78,

We appreciate your review from your stay with us. We are especially pleased you enjoyed our service! Jay is one of our many fantastic Guest Service Rep's and we're always happy to celebrate their memorable hospitality with our guests. We look forward to seeing you and your Bobcat again! Safe travels!

- Amanda W., DOS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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63 reviews from our community

Traveler rating
    24
    18
    10
    7
    4
See reviews for
22
7
4
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Miami, Florida
1 review
4 of 5 stars Reviewed January 13, 2013

I stayed in the new Candlewood Suites in San Marcos this weekend and was impressed. The suites are nice with a full kitchen. When I tried to print my boarding passes the printer for use by travelers was low on ink. The operations manager Marisa kindly helped print them on the computer behind the registration desk. I greatly appreciated her assistance. My only slightly negative comment concerns the giant pillows on the bed. They look nice but if you have a stiff neck, they are too big. But the bed itself was great.

Stayed January 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amandawilkscws, Director of Sales at Candlewood Suites, responded to this review, January 18, 2013
Max M,

Thank you so much for your review! Very happy to hear our front desk was able to help! I apologize for the difficulty with our business center printer. We have since fixed it. When you're traveling back through San Marcos, let us know. We'll set you up with some smaller pillows!
We hope to see you again soon!

- Amanda Wilks, DOS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
51 reviews 51 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed December 20, 2012

After VERY long road trip from the northwest. at last back in Tx again. nice front desk employee that checked us into rm 116. we used the dishwasher and it leaked water alll over the kitchen floor, called front desk about and he did offer to change our rooms and helped with clean up. I was too tired to pack up and move etc. got annoyed even more, when I found prior guest trash underneath the kitchen sink trash can. okay ..showered and wanted to relax but no HBO to watch the last boardwalk empire episode. that sucked as well. the last 2 crazy events before checking out. I got unexpected hang up call less than 1 minute later, someone unlocked the door and tries to come in the room (I answered the phone, so clearly someone is in the room) while we are still in bed. know it was not maids. too early in the morning. check out isn't til 11a-12p and DO NOT DISTURB sign on the door. too annoyed and angry to go back to sleep. just wanted to shower , checkout of the nightmare establishment and get back on the HWY to our destination. checking out. there was no maids around at 8a but landscapers? and maintenance man and front desk employee .

Room Tip: inspect the rooms before settling in and use the door latch if you want privacy from mindless mainte...
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  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amandawilkscws, Director of Sales at Candlewood Suites, responded to this review, December 21, 2012
Caligula R,

We at Candlewood Suites sincerely apologize for your unsatisfactory experience with us. We opened November 12, 2012 and are still working hard to smooth out the kinks in our brand new establishment. Please feel free to contact me at 512-749-1717 and we will make sure you're next stay with us is above and beyond satisfactory. Happy Holidays and I look forward to hearing from you soon!

- Amanda Wilks, DOS
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Boise, Idaho
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 30, 2012

I was trying to book a trip that did not happen, but Jay at the front desk was amazing. I have never had such customer service, complete with calling me back, from a five star hotel. I will stay here if I'm ever to visit San Marcos!!!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amandawilkscws, Director of Sales at Candlewood Suites, responded to this review, December 2, 2012
We are thrilled you had a great experience with our front desk! Jay is one of our many fantastic Guest Service Representatives. Thank you for sharing and we hope to see you in the near future! Happy Holidays!

- Amanda Wilks, DOS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 29, 2012

Spent the weekend in San Marcos to shop at the Premium Outlets and stayed at this Candlewood. We were pleasantly surprised and enjoyed the stay!

The hotel is only about 3 miles from both Tanger and Premium outlets so after a long day of shopping it was nice to come back to a clean comfortable room. We stayed in a king room which had a full kitchen. The room was very clean and the bed was comfortable.

The front desk woman who checked us in (Brittanie) was a pleasure. She recommended an authentic Tex-Mex restaurant that we really enjoyed.

If I return to the outlets I will certainly return to this Candlewood Suites as you can't be the location.

Room Tip: If Outlet shopping is the goal you can take the feeder road. The hotel is right off the 35 so there...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amandawilkscws, Director of Sales at Candlewood Suites, responded to this review, December 2, 2012
Kaigirl07, thank you for your feedback! Nothing pleases us more than a guest with an exceptional stay and fantastic customer service. Brittanie is one of our many valued Guest Service Representatives and we are ecstatic she's been tripadvisor recognized. Come back and see us soon! Happy Holidays!

- Amanda Wilks, DOS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites

Address: 600 Wonder World Dr, San Marcos, TX 78666
Phone Number:
Location: United States > Texas > San Marcos
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #6 of 28 Hotels in San Marcos
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites 2*
Number of rooms: 80
Official Description (provided by the hotel):
"Our place, your space!" Come enjoy a home away from home! ... more   less 
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