We checked in to our non-smoking room and it wreaked of smoke and B.O.. The bed mattress was badly stained with something nasty. The sheets were stained yellow. Cigarette burn holes in the window screen. When we asked to change rooms they said NO. All they could do was offer a box of Baking Soda to pour on the carpet. The next day we asked about their 100% satisfaction Guarantee that is posted everywhere. ( " Our Red Roof Inn Guest Service Guarantee
Your satisfaction is important to us, so we guarantee it! Should you have a concern during your stay, please let us know. We will make it right. If we can't resolve the concern, we don't expect you to pay, it's that simple! " ) They claimed they don't honor that anymore. I would have posted pictures of the mattress but our camera disappeared from the room while it was being cleaned in the morning.
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- Also Known As:
- Red Roof Inn San Marcos Hotel San Marcos
- San Marcos Red Roof Inn