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“Not worth the money!!!” 2 of 5 stars
Review of Country Inn & Suites By Carlson San Marcos, Texas

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Country Inn & Suites By Carlson San Marcos, Texas
2.5 of 5 Hotel   |   1560 IH 35 S, San Marcos, TX 78666   |  
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Ranked #4 of 28 Hotels in San Marcos
1 review
2 helpful votes 2 helpful votes
“Not worth the money!!!”
2 of 5 stars Reviewed May 11, 2013

Not a bad hotel but they don't have cable and the beds aren't that great and the A/C doesn't cool the room enough. I don't think that this hotel is worth the money the charge. The La Quinta is about the same and cheaper and they give you cable. Won't be back.

  • Stayed May 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pablo P, Front Office Manager at Country Inn & Suites By Carlson San Marcos, Texas, responded to this review, May 21, 2013
On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I assure you we are working diligently to ensure a similar situation does not occur again in the future.
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. If you need to discuss your experience further please feel free to contact the hotel directly or email us at pablo.p@countryinns.com .

Sincerely,
Pablo G. Palomino
Front Office Manager
Country Inn & Suites by Carlson
512-392-8111 ext. 603
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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187 reviews from our community

Traveler rating
    78
    46
    26
    14
    23
See reviews for
89
28
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35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 31, 2013 via mobile

I admit the ONLY reason I booked this hotel was because my daughters dance team was staying here and it was the only rooms left in town. So I didn't expect much. I couldn't have been more surprised or empressed !!! Very clean, nicely decorated, extremely friendly staff, huge room and even got a free upgrade. Breakfast was good too. I would definetly stay here again, but this time it would be my FIRST choice!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 9, 2013

The room were clean and well lite. All staff members were friendly and helpful. The kitchen staff was great. Food was nice and hot and environment clean. This was my second time at this hotel and they are just great. I will definitely recommend this cotel to friends and family.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas City, Texas, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 22, 2013

Very friendly service. Great breakfast, Robert bevins was very helpful in locating all our rooms in a close proximity with a full house. Amy marek was sweet enough to save us very good cookies she made. All in all we had a great time. Thanks.

Room Tip: All rooms are good ones.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed February 18, 2013

Of all the reviews I have done to date this hotel may rate the worse. Not to the fact of up keep and cleanliness but to the fact of pure service. The staff is completely curt, rude and inattentive and the management is non-existent along with the food quality questionable.
Do yourself a favor and avoid this hotel like the plague!

Room Tip: Always see you room and check it out before check in. If it not right get it corrected 1st thing.
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  • Stayed February 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Carlson at Country Inn & Suites By Carlson San Marcos, Texas, responded to this review, February 23, 2013
On behalf of the entire staff here at the Country Inn & Suites San Marcos, TX, we apologize for the less than satisfactory stay. We especially would like to talk further with you,so we may get more details in regards to the service you received. We take complaints such as this very seriously. Please contact us via our website so we may talk further.
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Austin, Texas
1 review
5 of 5 stars Reviewed February 17, 2013

This location and hotel are by far the best in San Marcos! The staff are ALWAYS friendly and accommodating when possible. The rooms are clean and spacious. I ALWAYS choose this hotel. It's great for business as well as vacation being closed to the outlets. I would definitely recommend this hotel to others! I've stayed at other country inn and suites, but this is the best. I look forward to my next trip there!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntsville, Texas
Top Contributor
74 reviews 74 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed February 5, 2013

Hotel room was not up to par. Stayed on 4th floor could hear the loud noisy freeway traffic all night long. Large carpet stain. Heating/air system would not turn on. Called front desk and discovered it was unplugged was told maybe the previous guest unplugged it (?). The coffee pot plug in was behind the large heavy TV entertainment center moved coffee pot to another area. Nothing to say about the breakfast.

Room Tip: Rooms on the freeway side very loud
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  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson San Marcos, Texas

Address: 1560 IH 35 S, San Marcos, TX 78666
Phone Number:
Location: United States > Texas > San Marcos
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in San Marcos
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson San Marcos, Texas 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
Our hotel in San Marcos, TX is the perfect choice for discerning guests. The Country Inn & Suites offers business and leisure travelers all the comforts of home and office. Our hotel's breakfast is second to none, featurings five different and equally delicious breakfast zones. Guests can enjoy our heated indoor pool and spa, 24-hour Business Center and state-of-the-art-Fitness Center with free weights. All of our Guestrooms feature high-speed Internet, wifi, cable TV, a microwave, refrigerator and more. ... more   less 
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Also Known As:
Country Inn And Suites San Marcos
Country Inn & Suites San Marcos Hotel San Marcos

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