There were bugs in our room on check-in. We asked to be moved. Eventually, we asked the night manager to cancel our reservation due to the bugs, his response was "how do I know you did not put the bugs in our room". We were not asking for a free nights stay, we asked to cancel our reservation, preferring to drive back to our home in Austin and return to San Marcos the following morning. When we called back to talk to the manager/owner, he said that it was a hotel and that hotels have bugs......
In the end, we paid $126 for a room in which we did not stay, managed by someone who accused us of planting the bugs owned by someone who thinks bugs in your hotel room is normal. All we wanted was a refund for a room in which we would not stay.
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- Also Known As:
- Travelodge San Marcos Hotel San Marcos
- Comfort Inn San Marcos
- San Marcos Comfort Inn