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“Nice hotel, inexperienced staff.” 4 of 5 stars
Review of Fairfield Inn & Suites San Angelo

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Fairfield Inn & Suites San Angelo
2.5 of 5 Hotel   |   1459 Knickerbocker Road, San Angelo, TX 76904   |  
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Ranked #6 of 24 Hotels in San Angelo
Austin, Texas
Top Contributor
51 reviews 51 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
“Nice hotel, inexperienced staff.”
4 of 5 stars Reviewed May 21, 2014 via mobile

In San Angelo most hotels are very expensive due to the oil boom west Texas has going on right now. The Fairfield is a nice place good location clean and breakfast was good. Only draw back was Kevin. I had been working for 14 hours and purchased the reservation on a travel site like 1000 other times. However while very very nice had no idea how to check me in. Took 20 minutes and had to run my card 3 times. And to top it off 15 minutes after getting to my room I get a phone call asking me to come back to the desk because there was an error with my card... Grrr! So sum it up. Good location, nice room, good breakfast... Just train the staff a bit more.

  • Stayed May 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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63 reviews from our community

Traveler rating
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    18
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Columbia, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 19, 2014

My husband and I stayed here when visiting our son stationed at Goodfellow Air Force Base. He spent a couple nights with us also. We were very pleased. The hotel gave us a free upgrade. Our suite was spacious and well appointed: good layout, great linens, a quiet AC with wall thermostat, and a helpful, friendly staff. I had read reviews about uncomfortable beds. They were firm, but fine. We got good sleep. Breakfast buffet was above average - loved the Greek yogurt and cut up melons and fruit (not just an apple in a bowl), as well as the scrambled eggs and sausage. We would definitely recommend this hotel.

Room Tip: We stayed in a third floor suite - very nice. If you need space for a family, ask for suite 304. I...
See more room tips
Green Features: Spacious B'fast room. Didn't use pool or other spaces.
  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oscar S, General Manager at Fairfield Inn & Suites San Angelo, responded to this review, May 21, 2014
Dear Lisa K -

It was a pleasure to serve you and your family during your recent stay in San Angelo, Texas. I appreciate your very kind words. I've shared your comments with the entire staff as well. This reinforces in them that their hard work that they deliver each day does make a difference.
All of us at this Fairfield Inn San Angelo are committed to deliver a safe product to guarantee a good's nice rest. This team accomplished this goal with your stay.

On a seperate note, we are proud to have provided service to one of America's finest, your son. Thank you as a military family and thank him on our behalf for his service. We stand ready to welcome you back on your next trip to San Angelo.
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Wichita Falls, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 26, 2014

This is where I stay almost every time I come to San Angelo. The staff is very helpful and the rooms are virtually spotless! Their breakfast selections are great as well. The only real complaint that I have is that they tend to sell out their rooms quite often, forcing me to find another place to stay! But that's what happens when you are the best... people flock to your hotel because they know that it can't be beat! Too bad other places haven't figured that out!

Green Features: I love that their hotel has the environmentally friendly toilets. This is the first place I've see that use them, and they really help to save water, which is very important with the severe drought that plagues Texas.
  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oscar S, General Manager at Fairfield Inn & Suites San Angelo, responded to this review, May 21, 2014
Dear Ed D:

I appreciate your very positive remarks. They have been shared with the hotel staff as well and they feel great knowing that they made a difference in your stay.

Ed, here is our hotel number (325) 482-8400 for you to call as soon as you learn that you'll need overnight accommodations in San Angelo, TX. This way you can rest assured that you'll have this accommodation awaiting your arrival.

Safe travels!
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Fort Worth, Texas
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 2, 2014 via mobile

We are Marriott members and continue to be loyal repeat customers of Marriott for a reason! They are dependable and consistent. Different levels of Marriott provide different amenities of course.... That is how is works! Once again, the front desk was very ameniable, they called our room to make sure we were comfortable: by 10:00pm all was quiet, the towels were clean and soft, the bed was clean and comfortable, the room was exactly as expected and needed. The lobby area was very clean and inviting. Breakfast was as expected and included. Great experience. Thank you Marriott!

Stayed March 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oscar S, General Manager at Fairfield Inn & Suites San Angelo, responded to this review, May 21, 2014
Dear seeyouatthebeach:

First of all, that handle reads terrific! I appreciate you being a loyal Marriott Rewards member and giving this staff a crack at delivering the dependable and consistant you have come to expect and deserve.

I am happy that a good night's rest was delivered to you and your family. That's what we're all about. We all look forward to seeing you again on your next trip to San Angelo, TX.

In the meantime, pass the sun tan lotion please!
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Colorado Springs, Colorado, United States
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 25, 2014

We attended baseball games at Foster Field, so the location was perfect for us. Quiet hotel and very friendly and helpful front desk staff. Breakfast area very clean and kept up. The lady in charge was very friendly. Clean bathrooms. Mattresses were fair. Would definitely stay again if ever in the San Angelo area.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oscar S, General Manager at Fairfield Inn & Suites San Angelo, responded to this review, May 21, 2014
Dear PABS719:

I appreciate you counting on the Fairfield Inn San Angelo for your accommodation needs during this trip to Texas. Being across the street from Foster Field and San Angelo State University does provide convenience to our guests attending events at the university.

Our staff works hard each day to provide a product and guest experience to all our guests' expectations and by your comments, they achieved this goal during your stay.

Safe travels and we all hope to see you again on your next trip to San Angelo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Cruces, New Mexico
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 20, 2014

Having always stayed with family when we visited San Angelo, I was surprised at the price of hotels there! The Fairfield had to most reasonable rate in town. We found it to be very convenient to all of our weekend activities, the staff was very accommodating as they allowed us to check in early, and the hotel is very clean. As with most Fairfield's it is well decorated with a very modern look. We would definitely stay at this hotel again.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oscar S, General Manager at Fairfield Inn & Suites San Angelo, responded to this review, May 21, 2014
Dear Cindy C:

Welcome back to San Angelo! Moreover, thank you for choosing us during this stay. Things have changed rapidly in this city lately. As you noticed, pricing on just about most things in San Angelo have increased, hotel rates included. I appreciate your comment and understanding about our reasonable rate. The Team and I work hard to deliver value to all our guests while maintaining a fair price. And it appears to me that this was achieved during your stay with us.

Our location on Knickerbocker gives quick and easy access to all points in San Angelo. I am happy that your trip was successful and that all of us here at the Fairfield Inn helped in a small way to make it possible.

Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 31, 2014

All the hotels in San Angelo were surprisingly pricey. That matter aside, this was the perfect choice for us. Our room was nice, clean, spacious and attractively decorated.
The staff was friendly and very accommodating. We were allowed to check in 2 hours early in order to dress for a wedding!
Breakfast was tasty and just what we needed to start a long trip back home.

  • Stayed January 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites San Angelo

Address: 1459 Knickerbocker Road, San Angelo, TX 76904
Location: United States > Texas > San Angelo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 24 Hotels in San Angelo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites San Angelo 2.5*
Number of rooms: 73
Reservation Options:
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Also Known As:
Fairfield Inn & Suites San Angelo Hotel San Angelo
Fairfield Inn And Suites San Angelo
Fairfield Inn San Angelo
Fairfield San Angelo
San Angelo Fairfield Inn

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